Zimkhitha Nokwe
Administration Clerk
Rondebult
Summary
I am a hardworking, creative, and highly motivated individual with a positive attitude. I uphold high standards while adhering to company regulations and procedures. I have experience working under pressure in fast-paced environments and am passionate about ensuring every client leaves with a positive experience.
Overview
8
8
years of professional experience
Work History
Receptionist
Platinum Health Clinic
08.2020 - 07.2021
- Duties: Welcoming patients and managing day-to-day clinic operations.; Scanning documents and maintaining records.; Ensuring adherence to COVID-19 protocols.
Trainee Manager
Clicks Group
12.2018 - 03.2020
- Duties: Assisting in daily store operations.; Motivating staff and participating in meetings, workshops, and training.; Liaising with senior management and fulfilling trainee program requirements.
Supervisor
Clicks Group
East London, Eastern Cape
04.2016 - 11.2018
- Duties: Leading and motivating teams to improve sales and customer service.; Setting service standards and mentoring new employees.; Overseeing store administration, cleaning, and presentation.
- Trained and mentored new staff, fostering skill development and enhancing team performance in daily operations.
- Implemented process improvements that streamlined inventory management, contributing to reduced stock discrepancies and enhanced accuracy.
- Monitored compliance with safety and quality standards, ensuring a safe work environment and minimizing incidents.
- Analyzed operational data to identify trends, leading to informed decision-making and strategic adjustments in staffing levels.
- Managed scheduling and resource allocation, optimizing team productivity and meeting business objectives consistently.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Beauty Advisor
Clicks
East London , Eastern Cape
01.2015 - 03.2016
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Followed up with customers to increase satisfaction with purchases and services.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
Cashier
Clicks Retailers
East London, Eastern Cape
08.2013 - 12.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Grade 12 - undefined
Elite College
01.2010
Accomplishments
Honored with three 'Employee of the Month' awards and one 'Employee of the Year' recognition.
Timeline
Receptionist
Platinum Health Clinic
08.2020 - 07.2021
Trainee Manager
Clicks Group
12.2018 - 03.2020
Supervisor
Clicks Group
04.2016 - 11.2018
Beauty Advisor
Clicks
01.2015 - 03.2016
Cashier
Clicks Retailers
08.2013 - 12.2014
Grade 12 - undefined
Elite College