MS Office
Zimkhitha Motaung
HOSPITALITY & TRAVEL
Randburg
Summary
Experienced professional with a strong foundation in hospitality recruitment, guest relations and administrative support. Experienced in sourcing and screening candidates for hospitality roles, coordinating interviews and maintaining recruitment databases. Background as a travel receptionist and admin assistant has honed skills in customer service, scheduling and efficient office management. Exposure to digital marketing adds value through content creation, social media engagement and promotional support, enhancing brand visibility. Known for excellent communication, organizational ability and adaptability, with a proven track record of delivering professional service across diverse environments.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Hospitality Recruitment Researcher
Professional Career Services
01.2025 - Current
- Source candidates through job boards, social media, and referrals
- Screen CVs to identify suitable profiles for hospitality roles
- Schedule interviews and brief candidates on details and expectations
- Conduct basic phone or video interviews to assess suitability
- Update and maintain candidate records in the agency’s system
- Assist senior recruiters in preparing candidate shortlists for clients
- Draft and upload job ads on recruitment platforms
- Contact previous employers for reference checks
- Handle emails, calls, and documentation related to recruitment
- Support with contracts, offer letters, and onboarding paperwork
Content Manager
Dreamer Republik
02.2024 - 04.2024
- Creating and publishing content
- Managing the development of content
- Ensuring content is clearly communicated
- Ensuring content is consistent across platforms
- Managing content calendar
- Plan and develop website content, style and layout
- Liaising with clients - content briefs, strategies and calendar development.
Consultants’ Assistant
Professional Career Services
01.2022 - 01.2023
- Set up interviews for applicants to see Consultants & ensuring all necessary documentation has been received.
- Getting additional information from applicants as needed to update profile on Recruiters On Line software system.
- Conducting professional reference checks on applicants.
- General admin duties (creating folders, scanning of documents on the server)
Receptionist & Administrative Assistant
Fli-Afrika Travel
01.2017 - 01.2022
- Operate the telephone and switchboard system, screen calls and assist with any queries.
- Record and forward accurate messages for employees
- Prepare communications, such as memos, emails, invoices, reports and other correspondence
- Assist in a range of day-to-day clerical duties
- Ensuring the reception area and boardrooms are neat and in a presentable state at all times.
- Assisting employees and management with faxing, emailing and courier of documents & parcels.
- Receiving clients and visitors from the general public.
- Manage the activities of the Hygiene specialist/Refreshment overseer.
- Create and maintain filing systems, both electronic and physical.
Receptionist
Automatrix
01.2015 - 01.2016
- Operating the switchboard
- Receive incoming calls and make station connections
- Take and transmit messages
- Administrative support
- Process incoming and outgoing mail
- Data capturing and filing documents
- Creating and updating information databases for directors
- Assisting in the updating of the website
- Direct visitors to the appropriate offices
- Liaising with clients
Inbound Call Centre Agent
WebHelp SA
01.2014 - 2014
- Answer calls
- Handle customer inquiries telephonically
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system update existing customer information
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
Switchboard Receptionist
Dreamworks Investments (Pty) Ltd
01.2013 - 01.2014
- Operating the switchboard
- Receive incoming calls and make station connections
- Take and transmit messages
- Give routine information as requested.
- Process incoming and outgoing mail.
- General clerical work as assigned including typing tasks.
- Direct visitors to the appropriate offices.
- Work cooperatively and courteously with supervisor and co-workers.
Waitress
The Whippet in Linden
01.2012 - 01.2013
- Menu Presentation
- Order Synchronization
- Food Service
- Table Setting
- Table Clearing
- Side Work
- Beverage Preparation
- Guest Reception
- POS Handling
- Bill Processing
- Station Set-up
- Special Items Promotion.
Education
Grade 12 National Senior Certificate -
Diocesan School for Girls, Grahamstown
01.2005
N6 Public Relations - undefined
KSD Fet College
01.2009
Social Media Marketing Certificate - undefined
HubSpot Online Academy
02.2024
Content Marketing Certificate - undefined
HubSpot Online Academy
04.2024
Skills
MS office
Candidate sourcing
Software
Canva
QuickTrav
WordPress
Timeline
Hospitality Recruitment Researcher
Professional Career Services
01.2025 - Current
Content Manager
Dreamer Republik
02.2024 - 04.2024
Consultants’ Assistant
Professional Career Services
01.2022 - 01.2023
Receptionist & Administrative Assistant
Fli-Afrika Travel
01.2017 - 01.2022
Receptionist
Automatrix
01.2015 - 01.2016
Inbound Call Centre Agent
WebHelp SA
01.2014 - 2014
Switchboard Receptionist
Dreamworks Investments (Pty) Ltd
01.2013 - 01.2014
Waitress
The Whippet in Linden
01.2012 - 01.2013
N6 Public Relations - undefined
KSD Fet College
Social Media Marketing Certificate - undefined
HubSpot Online Academy
Content Marketing Certificate - undefined
HubSpot Online Academy
Grade 12 National Senior Certificate -
Diocesan School for Girls, Grahamstown