Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zimkhitha Mbewu

Unemployed
Johannesburg

Summary

Proven hospitality professional with extensive experience in enhancing customer satisfaction and streamlining service operations at Tycoon and Hi Level Lounge. Excelled in upselling techniques and hospitality service expertise, achieving high customer satisfaction rates. Demonstrated strong leadership in training staff and improving compliance standards, significantly reducing customer complaints.

Overview

2
2
years of professional experience

Work History

Waitress

Tycoon
11.2024 - Current
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Waitress Trainer

Hi Level Lounge
06.2023 - 01.2025
  • Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
  • Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Delivered personalized attention to each trainee''s learning style during training sessions to optimize comprehension of material.
  • Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.
  • Collaborated with fellow trainers to continuously update training materials as needed to align with changing menus or restaurant policies.

Call Centre Agent

Vvm Debt Collectors
06.2023 - 03.2024

Arranged payments appropriately.

Remind clients to pay

Advise them

Education

Bachelor Of Administration - Industrial And Organizational Psychology

Walter Sisulu University
Umtata
06.2020

Skills

Bar terminology

Timeline

Waitress

Tycoon
11.2024 - Current

Waitress Trainer

Hi Level Lounge
06.2023 - 01.2025

Call Centre Agent

Vvm Debt Collectors
06.2023 - 03.2024

Bachelor Of Administration - Industrial And Organizational Psychology

Walter Sisulu University
Zimkhitha MbewuUnemployed