Zimkhitha Mantyi
Cape Town, Western Cape,South Africa
Summary
Detail-oriented Accounts Receivable Coordinator with over 5 years’ experience in accounts receivable, collections, client services, and financial administration. Strong background in ERP systems, reconciliations, debt management, and customer engagement. Proven ability to meet targets and resolve account discrepancies efficiently while maintaining excellent stakeholder relationships.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Accounts Receivable Coordinator
MRI Software
Cape Town, Western Cape
2024.09 - Current
- Create and manage support tickets for client emails received in the Accounts Receivable Mailbox.
- Respond to internal and external requests for financial documentation, including invoices and statements, via phone and email.
- Ensure timely, accurate communication to maintain high levels of client satisfaction.
- Review incoming ticket requests and assign them to the appropriate Accounts Receivable Analyst.
- Obtain and update mailing addresses for returned or undelivered invoices.
- Update and maintain client contact information in the CRM system.
- Track and update client account statuses through suspension, deactivation, breach, and termination stages.
- Provide the Legal team with requested financial documentation for clients disputing contracts, invoices, or services rendered.
- Check cash batches to confirm receipt of cheques.
- Submit payment details to the Allocations team for loading and syncing to client accounts for TPN credit checks.
- Submit credit limit increase requests above R10,000 to management for approval (TPN).
- Process credit limit increases below R10,000 directly.
- Refer clients to external collections and request credits for bad debt write-offs to be processed by the billing team.
Accounts Receivable- Credit Controller
Epsidon Technology Holdings
Cape Town, Western Cape
2023.07 - 2024.08
- Processed and allocated customer payments using ACCPAC ERP System.
- Prepared and captured bad debt write-offs, interest reversals, and account adjustments.
- Performed daily financial data entry ensuring accuracy and compliance.
- Reconciled customer statements against internal records and resolved discrepancies.
- Managed daily cash receipts and bank deposits.
- Generated and analysed accounts receivable aging reports to identify and prioritise overdue accounts.
- Contacted customers regarding overdue balances and negotiated payment arrangements.
- Investigated and resolved customer queries on invoices, payments, and credits, enhancing customer satisfaction.
- Responded to customer account inquiries via phone and email in a professional manner.
- Collaborated with Sales and Billing teams to resolve outstanding account issues efficiently.
- Maintained accurate and up-to-date customer account records.
- Prepared and distributed monthly customer statements.
Collections Consultant
Intelligent Debt Management: Debtbusters
Cape Town, Western Cape
2022.10 - 2023.06
- Monitored customer accounts to identify overdue payments.
- Conducted outbound and inbound calls using a dialer system.
- Negotiated repayment plans based on client affordability.
- Logged once-off payments, partial payments, and arrangements on MIP system.
- Updated customer account records and contact details accurately.
- Generated reports on collection activity using Simplicity system.
- Proactively contacted clients to remind them of upcoming payments.
Client Services Consultant
Intelligent Debt Management: Debtbusters
Cape Town, Western Cape
2019.07 - 2022.09
- Managed high-volume inbound calls providing professional client support.
- Resolved client and credit provider queries efficiently.
- Provided financial solutions and ongoing advice to clients.
- Liaised with credit providers to resolve account-related issues.
- Maintained high call quality assurance standards.
- Built strong, trust-based client relationships through effective communication.
- Conducted follow-ups via phone and email to ensure resolution.
- Performed quality assurance activities to maintain accuracy and consistency.
Education
Btech Internal Auditing - Finance
Cape Peninsula University of Technology
Cape Town, Western Cape 2018.02 - 2018.12
Btech Internal Auditing -
Cape Peninsula University Of Technology
Cape Town, Western Cape 2018.02 - 2018.12
Skills
- Problem solving and attention to detail
- Communication skills
- Financial data entry and accuracy
- Cash receipting and allocations
- Accounts receivable and collections
- Calm under pressure
Certification
SAP Certificate ERP4
Timeline
Accounts Receivable Coordinator
MRI Software
2024.09 - Current
Accounts Receivable- Credit Controller
Epsidon Technology Holdings
2023.07 - 2024.08
Collections Consultant
Intelligent Debt Management: Debtbusters
2022.10 - 2023.06
Client Services Consultant
Intelligent Debt Management: Debtbusters
2019.07 - 2022.09
Btech Internal Auditing - Finance
Cape Peninsula University of Technology
2018.02 - 2018.12
Btech Internal Auditing -
Cape Peninsula University Of Technology
2018.02 - 2018.12