Zimkhitha Mancunga
Customer Consultant
Ferndale
Summary
Solution-oriented individual with an extensive understanding of administrative operations, customer service, sales and best practices for a modern office. Looking for a role where I can apply my professional skills in office management to streamline billing procedures, information management and overall organization through attentive, consistent communication.
Confident, successful at increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding customer and employee requests and meeting needs. Furthers success by strengthening staff training, streamlining internal systems and facilitating sales techniques.
Overview
3
3
years of professional experience
Work History
Customer Service and Recruitment Agent
SB Medics - UK
Wolverhampton
02.2020 - 09.2022
- Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives.
- Advertised job openings, arranged and scheduled interviews.
- Assessed applications and resumes then matched application to job positions.
- Negotiated contracts with clients and employees.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Handled client correspondence and internal communications in a professional manner
- Performed administrative tasks, document management and report development for inter-departmental use.
- Managed information on company databases for different organisational activities to track history and safeguard accurate information.
- Transported staff members to their designated workplaces.
- Organised shifts for staff members and ensure they are assigned
Education
Grade 12 - undefined
Butterworth High School
BCom- In Progress - Management Accounting, Business Management, Risk Management
University Of South Africa (UNISA
Skills
Computer Literate,undefined
Timeline
Customer Service and Recruitment Agent
SB Medics - UK
02.2020 - 09.2022
Grade 12 - undefined
Butterworth High School
BCom- In Progress - Management Accounting, Business Management, Risk Management
University Of South Africa (UNISA
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