Summary
Overview
Work History
Education
Skills
Timeline
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Zimkhita Landy Mti

Management
Cape Town ,WC

Summary

Dynamic leader with proven expertise in employee development and quality assurance, honed at Forchin and Spur. Excelled in enhancing customer retention and satisfaction, leveraging professional telephone demeanor and a deep understanding of knowledge databases. Achieved notable team performance improvements through effective training and motivational strategies.

Overview

2
2
years of professional experience
2
2
Languages

Work History

Call Center Team Lead

Forchin
01.2024 - 09.2024
  • Improved customer retention rates by addressing escalated issues promptly and professionally, ensuring positive resolution for both parties involved.
  • Enhanced team performance by conducting regular training sessions and motivating agents to achieve their targets.
  • Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
  • Maintained open lines of communication with upper management, providing regular updates on team progress and challenges faced.
  • Handled advanced issues with calm, knowledgeable and professional approach.

Cashier Assistant Manager

Spur
02.2023 - 10.2023
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
  • Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
  • Quickly and accurately counted drawers at start and end of each shift.

Education

Grade 11 -

Fairdale High School
Cape Town South Africa
2022

Skills

Quality assurance

Timeline

Call Center Team Lead

Forchin
01.2024 - 09.2024

Cashier Assistant Manager

Spur
02.2023 - 10.2023

Grade 11 -

Fairdale High School

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Zimkhita Landy MtiManagement