Zimele Vezi
Facilitator/Assessor
Bloemfontein
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Skills Trainer
Networx For Career Development
George, WC
02.2019 - 01.2023
- Co-ordinated procedural applications, interventions and activities related to National Department of Tourism.
- Planned and facilitated workshops in accordance with National Department of Tourism curricula, employing varied methods to maximize attendance.
- Administered assessments during and after courses while adhering to SAQA National requirements.
- Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
- Developed lesson plans, instructional materials and written practice tests for Tourism training courses.
- Documented class activities, including attendance and participation as well as provided feedback to students and management.
- Ensuring compliance with relevant legislation pertaining to Tourism.
- Establish and maintain good working relationship with relevant stakeholders.
- Assessed skill gaps for participants in Tourism and developed training courses to meet identified needs.
Senior Facilitator, Assessor and Moderator
Nicholas Bhengu Foundation
02.2019 - 12.2022
- Networx For Career Development
- Directorate : Education, Training and Development Practices, Years of Experience : 3 Years, 10 months
- Key Performance Areas:
- Co-ordinates the procedural applications, interventions and activities related to National Department of Tourism
- Planned and facilitated workshops in accordance with National
- Department of Tourism curricula, employing varied methods to maximize attendance
- Administered assessments during and after courses while adhering to
- SAQA National requirements
- Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students
- Developed lesson plans, instructional materials and written practice tests for Tourism training courses
- Documented class activities, including attendance and participation as well as provided feedback to students and management
- Ensuring compliance with relevant legislation pertaining to Tourism
- Establish and maintain good working relationship with relevant stakeholders
- Assessed skill gaps for participants in Tourism and developed training courses to meet identified needs
- NGO under
- Networx For Career Development
Site Coordinator
12.2021 - 03.2021
- Very Good
- Supervision
- Very Good
- Workshop Coordination
- Very Good, Years of Experience : 0 years, 6 months
- Key Performance Areas :
- Provided administrative support in payroll management
- Monitored the implementation of EPWP monthly targets
- Compiled reports
- Facilitated the compilation of the monthly portfolio of evidence
- Provided support in compiling incident beneficiary list and incident reports
- Facilitated in the replacement of candidates.
Student Assistant
University of Western Cape
01.2013 - 12.2013
- Years of Experience : 1 year
- Key Performance Areas:
- Tutored first year students on Microsoft Word, Excel and PowerPoint
- Provided secretariat and administrative support to the computer applications department in facilitating the introduction computing course
- Assisted with translating responses from IsiZulu and to English and from
- English to IsiZulu
- Projects
Call Centre Agent
Amazon.com
11.2012 - 01.2013
- Years of Experience : 0 years, 3 months
- Key Performance Areas :
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
- Communicated with customers to assess and address individual needs, providing timely and quality support via internally developed systems
- Answered constant flow of customer calls with up to 10 calls in queue per minute
- Entered customer interaction details in Linux to track requests, document problems and record solutions offered
- Compiled customer feedback and recommended service delivery improvements to management
- Answered customer telephone calls promptly to avoid on-hold wait times
- 4
Education
National Senior Certificate (Matric) - undefined
Alexandra High School
BA Degree - Tourism, Geography and Environmental Practices
University of
the Western Cape
Assessor Certificate: (2016 - undefined
Skills
Training and mentoring
Team Building
Scheduling
Meeting planning
Program Creation
Staff education and training
Complaint resolution
Accomplishments
- Department : Department Of Public Works (IDT)
- Project Name : Expanded Public Works Programme
- Duration : 6 Months
- Department : LGSETA and Alfred Nzo Municipality
- Project Name : Water and Waste Water Learnership
- Duration : October 2019 – March 2021
- Department : NSF and EThekwini Municipality
- Project Name : NSF Environmental Practice
- Learnership
- Duration : February 2019 – February 2020
Certification
Educational Background
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Site Coordinator
12.2021 - 03.2021
Skills Trainer
Networx For Career Development
02.2019 - 01.2023
Senior Facilitator, Assessor and Moderator
Nicholas Bhengu Foundation
02.2019 - 12.2022
Student Assistant
University of Western Cape
01.2013 - 12.2013
Call Centre Agent
Amazon.com
11.2012 - 01.2013
National Senior Certificate (Matric) - undefined
Alexandra High School
BA Degree - Tourism, Geography and Environmental Practices
University of
the Western Cape