Zimbini Honono

Taking inbound calls from clients and consultants at the branch.

Identify customer needs and actively find solutions that will assist the client in having the best possible customer experience.

Educate clients on product offering and use methods that allow the business to resolve the queries as a first call resolution.

Assist to check premiums, cover limits and claims ratio.

Upgrade and downgrades policies.

Adding and removing dependents.

Assist with Team leader duties and managing the team as 2nd in-charge.

Inbound consultant, receiving calls.

Assist with billing queries.

Assist with Simswaps.

Assist with Black listing devices.

Reactivating cell phone lines.

Multi-skilled consultant who assist both Health and Pet clients.

Assist with Claims queries.

Explained policy wording.

Handle both inbound and Outbound calls.

Assist with Emails and Whatsapp.

Add and remove members.

Upgrade and downgrades.

Assist providers with Remittance.

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times. Prepared beverages and filled food orders for customers.

Greeted new customers, discussed specials, took drink orders, and built immediate positive connections with guests.

Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.

Kept server areas clean and stocked during service hours to increase efficiency while working tables.

Stayed up to date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences. Suggested appropriate food and drink pairings to increase per-ticket sales.

Created appealing food arrangements for party trays and specialized orders.

Calculated total items needed to assemble party trays and placed orders for inventor.

Maintained clean, trash-free workspaces to maximize productivity and safety.

Maintained pleasant interaction with customers to provide high levels of customer satisfaction.

Promoted as an independent contractor for different agencies and brands Brand ambassador In store promotions Modelling Brand activation.