Zimasa Mkhathini
Not Yet Employed
Durban
Summary
I am Dynamic and results-driven with a strong background in customer service. Proven ability to enhance client satisfaction through effective communication and problem-solving. Skilled in inventory management and POS systems, consistently achieving operational excellence and fostering repeat business through exceptional service.
Overview
4
4
years of professional experience
Work History
Shop Assistant
Vukuzenzele Tuck Shop
01.2025 - Current
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Developed strong product knowledge to educate customers on features and benefits.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Streamlined store operations with effective inventory management and restocking practices.
- Provided exceptional customer service for increased customer satisfaction and repeat business.
- Assisted in visual merchandising, creating attractive displays that boosted customer interest and sales.
- Compiled daily sales reports to track performance and identify trends, assisting in strategic planning.
Hair Dresser
Self Employed
03.2022 - 10.2024
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Supported fellow stylists during peak times by assisting them with shampooing or blow-drying tasks when needed.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
Education
High School Diploma -
Lamontville High School
Durban South Africa 04.2001 -
Skills
Customer service
Supply maintenance
POS systems
Cash handling
Adaptability and flexibility
Quality assurance
Product labeling
Safety compliance
Equipment operation
Excellent communication
Honest and dependable
Multitasking
Problem-solving abilities
Creative thinking
Timeline
Shop Assistant
Vukuzenzele Tuck Shop
01.2025 - Current
Hair Dresser
Self Employed
03.2022 - 10.2024
High School Diploma -
Lamontville High School
04.2001 -