NOMTHANDAZO ZIKODE
Johannesburg
Summary
Motivated professional with background in Human Resource Practice and Customer Relations. Experience includes successfully handling customer inquiries, resolving issues, and establishing strong relationships to enhance client loyalty. Strengths include communication skills, conflict resolution, and ability to work well under pressure. Previous roles have emphasized proactive problem solving and collaboration in team settings to maximize overall customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Relations Intern
City of Johannesburg
Gauteng
03.2025 - Current
- Assisted in resolving customer inquiries and complaints effectively.
- Checking statement for client
- Supported team in managing customer feedback through various channels.
- Logging queries using SAP CRM according to the query.
- Application for Clearance.
- Application for Refund.
- Making Arrangement.
- Rebat Debate
- Application for new connection water/ electricity
Administrative Assistant
I man system
Jo
03.2024 - 08.2024
- Coordinated office activities to ensure efficient operations and smooth workflow.
- Managed scheduling and appointments for team members across departments.
- Prepared and organized documents for meetings, ensuring easy access to information.
- Provide updates and progress reports on submitted tenders.
Human Resources Intern
Thelle Mogoerane Regional Hospital
Johannesburg
03.2019 - 04.2019
- Assisted in recruitment processes by screening resumes and scheduling interviews.
- Maintained employee records and ensured data accuracy in HR systems.
- Supported onboarding activities by preparing training materials and coordinating sessions.
- Capturing information on PERSAL system
- Management of leave applications(capturing and filling)
- Approving and disapproving of leaves
Education
Diploma - Human Resource Management
Damelin College
Johannesburg01.2019
National Senior Certificate -
01.2013
Skills
Decision making
Communication
Customer satisfaction
Confidentiality
Human Resource operations
Time management
Conflict Resolution
Active listening
Performance Management
Recruiting and Hiring
Appointment of employees
References
Lindelani Hlongwane (City of johannesburg)
Position: Manager
Contact: 0820753399
Ernest Phaahla (I man system)
Position: CEO
Contact: 082 7341798/ 0101572941
Ms Nancy Lakaje( Department of health)
Position: Manager
Contact: 0115900228/0823915390
Drivinglicense - Category
C1
Timeline
Customer Relations Intern
City of Johannesburg
03.2025 - Current
Administrative Assistant
I man system
03.2024 - 08.2024
Human Resources Intern
Thelle Mogoerane Regional Hospital
03.2019 - 04.2019
Diploma - Human Resource Management
Damelin College