Zikhona Nzakayi
Midrand,South Africa
Summary
Dedicated professional with a strong foundation in customer service excellence and sales expertise. Proven ability to build and maintain relationships, supported by exceptional communication skills and administrative capabilities. Adept at time management, ensuring efficient operations and client satisfaction. Committed to leveraging skills in a dynamic environment to drive business success and foster long-term growth. Dedicated to ongoing personal and professional growth in a fast-paced setting.
Overview
16
16
years of professional experience
2022
2022
years of post-secondary education
Work history
Support Advisor
FNB
2022.01 - 2026.01
- Secured appointments with organisations to educate employees on financial literacy and bank products.
Processed client onboarding for new product offerings, ensuring smooth transitions. - Initiated routine check-ins with clients, maintaining high levels of service delivery.
- Resolved complex financial issues, contributing to overall customer satisfaction.
- Achieved set monthly targets.
Sales and Service Advisor
FNB
2016.01 - 2022.01
- Provided assistance to clients regarding service needs for various bank products.
Educated clients about other product offerings and fulfilled any accepted offers.
Fostered ongoing relationships post-sale to guarantee satisfaction with services and products.
Teller
FNB
2013.01 - 2015.01
- Managed daily cash and cheque transactions with accuracy, rendered outstanding customer service support, promoted bank offerings, and guaranteed compliance with policies while bolstering overall branch efficiency.
Admin Assistant
R&B Associates
2010.01 - 2015.01
- Managed reports and ensured timely, accurate documentation; handled incoming calls and emails. Liaised with internal teams and external stakeholders to facilitate smooth communication. Provided general administrative support to enhance smooth operations.
Education
National Senior Certificate -
Tarkastad High School
Higher Certificate - Banking and Financial Services
Cornerstone College
2013.01 - 2013.03
Bachelors of Law, LLB - Law
University of South Africa
2016.01 - 2025.12
Skills
- Customer service excellence
- Sales expertise
- Relationship building
- Administrative skills
- Communication skills
- Time management
Language
English
Fluent
Xhosa
Advanced
Sotho
Upper intermediate
References
Elias Shoia
Previous Manager
eshoai@fnb.co.za
Phindile Ndoda
Line Manager
Phindiwe.Ndoda@fnb.co.za
Timeline
Support Advisor
FNB
2022.01 - 2026.01
Sales and Service Advisor
FNB
2016.01 - 2022.01
Bachelors of Law, LLB - Law
University of South Africa
2016.01 - 2025.12
Teller
FNB
2013.01 - 2015.01
Higher Certificate - Banking and Financial Services
Cornerstone College
2013.01 - 2013.03
Admin Assistant
R&B Associates
2010.01 - 2015.01
National Senior Certificate -
Tarkastad High School