Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Zikhona Nohuze

Zikhona Nohuze

Customer Service
Western Cape,South Africa

Summary

I am a deligent customer service provider with 5 years of experience in the field. I have the experience managing high-pressure situation. and my problem solving skills earned me EMPLOYEE of the year in the organisation.I aspire to provide exceptional service, across the organisation. Also I know how to deal with different types of people.

Overview

11
11
years of professional experience
2
2
Certifications

Work History

Customer Service Representative

Macdonalds Resturant
Western Cape, South Africa
10.2016 - Current
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Built customer rapport by providing friendly, genuine service, increasing customer retention by Number%.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Processed inbound customer calls, providing information on service or product upgrades
  • Processed high-value payments with meticulous accuracy.
  • Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
  • Boosted monthly sales revenue by skilfully promoting diverse product and service options.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Upsold new products and accessories to customers, capturing significant increases in add-on sales.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Managed Number+ daily calls, taking orders and escalated cancellations.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.

Cashier

Shoprite
Western Cape, South Africa
12.2023 - 02.2024
  • Completed opening and closing procedures each day.
  • Greeted customers entering store and responded promptly to customer needs.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Displayed and restocked merchandise by following brand guidelines.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Educated customers on promotions, offers and special events to enhance product sales.
  • Helped meet business needs by working extra shifts.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
  • Reduced customer wait times through optimised checkout processes.
  • Resolved customer complaints and answered queries about store products.
  • Kept checkouts areas and general store clean and orderly.
  • Made sure baskets, bags and trolleys were available for customers and didn't obstruct aisles or entrances.
  • Advised alternative products to meet specific preferences or budgetary needs.
  • Assisted customers to locate obscure items on shop floor.
  • Scanned products quickly, memorising codes and prices for unmarked products.
  • Helped customers to pack away shopping for improved customer experience.

Call Centre Agent

TFG Warehouse
Western Cape, South Africa
08.2013 - 02.2015
  • Acted as first point of contact for customer issues and queries.
  • Facilitated strategic decision-making by producing accurate, comprehensive end-of-shift reports.
  • Used targeted questioning techniques to determine customer needs and appropriate support.
  • Used outstanding problem-solving and communication skills to appease dissatisfied customers.
  • Achieved daily performance targets, aiding department progression towards sales goals.
  • Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
  • Optimised customer experience by tailoring responses to individual needs.
  • Made Number+ outbound calls to businesses and individuals daily.
  • Planned and delivered customer service training, boosting satisfaction levels.
  • Handled high call volumes with accuracy and efficiency for optimum productivity.

Education

Health And Safety - Health And Safety Certificate

SpeCcon Holdings
South Africa
07.2023

Office Administrator - Office Administrator Certificate

I Can Center (college)
South Africa Capetown Delft
12.2020

Customer Service Specialist - Customer Service

LinkedIn Elearning
South Africa
06.2020

Matric Certificate - Business Studies

Simunye High School
South Africa Capetown Delft
12.2015

Skills

Sales negotiating

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Certification

Cisco Certified Entry Networking Technician

Timeline

Cashier

Shoprite
12.2023 - 02.2024

IC3 certificate

12-2020

Customer Service Representative

Macdonalds Resturant
10.2016 - Current

Call Centre Agent

TFG Warehouse
08.2013 - 02.2015

Health And Safety - Health And Safety Certificate

SpeCcon Holdings

Office Administrator - Office Administrator Certificate

I Can Center (college)

Customer Service Specialist - Customer Service

LinkedIn Elearning

Matric Certificate - Business Studies

Simunye High School

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Zikhona NohuzeCustomer Service