Zieyaad Khan
Cape Town
Summary
A highly skilled professional with expertise in computer literacy, including MS Office, Adobe, and SAP Power BI/CRM proficiency. Demonstrates exceptional leadership and team management capabilities, complemented by outstanding communication skills in both verbal and written forms. Adept at problem-solving and conflict resolution, with a strong focus on time management and building robust interpersonal business relationships through a customer-centric approach. Fluent in English, aiming to leverage these competencies to drive organisational success and foster collaborative environments.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work history
Team Manager
Capita SA Pty Ltd
05.2025 - Current
- Managing a team of approximately 14 individuals - predominantly responsible for mentoring, guiding and training team to meet client expectations.
- Streamlining KPIs and ensuring teams meets all required KPIs.
- Conducting WBRs (weekly business reviews) and presenting to the client.
- Data analysis of improvement areas and conducting presentations to client thereon.
- Payroll SPOC.
Team Leader
WNS Global Services (British Gas Campaign)
02.2022 - 03.2026
- Managed a team of approximately 12 individuals, guiding, mentoring, and training them to meet client expectations.
- Streamlined KPIs and ensured the team met all required KPIs.
- Handled customer-related queries and complaints telephonically.
Lead Associate
WNS Global Services (British Gas Campaign)
01.2017 - 01.2022
- Provided customer services including bill discussions, payment methods, and complaints handling.
- Identified issues, analyzed information, and provided solutions.
- Conducted internal training sessions with the team.
Sales Specialist
Moegamat's Motor Spares
01.2008 - 12.2017
- Assisted customers with product selection and sales.
- Managed inventory and stock levels. Handled customer inquiries and resolved issues.
Education
High School Diploma -
Spine Road High
01.2008 - 01.2012
Skills
- Computer Literate (MS Office, Adobe & SAP Power BI/CRM Proficiency)
- Fluent in English
- Team Management
- Leadership
- Communication Skills with exceptional verbal and written abilities
- Excellent problem-solving skills and conflicting resolution
- Time Management
- Ability to build strong interpersonal business relationships using a customer-centric approach
REFERENCES
Luke, Felix, Operations Manager, 0817020040, WNS Global Services, Further references available upon request.
National Senior Certificate
- Subject Achievement level
- English Home Language 54 4
- Afrikaans First Additional Language 65 5
- Mathematics 49 3
- Life Orientation 64 5
- Accounting 57 4
- Life Sciences 53 4
- This candidate is awarded the National Senior Certificate and has met the minimum requirements for admission to bachelor's degree, diploma or higher certificate study as gazetted for admission to higher education, subject to the admission requirements of the higher education institution concerned.
- With effect from December 2013
References
References available upon request.
Timeline
Team Manager
Capita SA Pty Ltd
05.2025 - Current
Team Leader
WNS Global Services (British Gas Campaign)
02.2022 - 03.2026
Lead Associate
WNS Global Services (British Gas Campaign)
01.2017 - 01.2022
High School Diploma -
Spine Road High
01.2008 - 01.2012
Sales Specialist
Moegamat's Motor Spares
01.2008 - 12.2017