Summary
Overview
Work History
Education
Skills
Websites
Certification
LANGUAGES
Timeline
References
Generic

ZICO AIDIN ROBERTS

Cape Town

Summary

Proactive and customer-oriented retail professional with over 10 years of experience delivering excellent service, managing inventory, and operating POS systems in high-traffic environments. Known for strong interpersonal skills, attention to detail, and the ability to adapt quickly—essential qualities for shipboard roles. Proven track record in resolving customer issues, maintaining hygiene standards, and supporting team operations. Eager to transition into the cruise industry by applying transferable skills in guest service, safety, and retail operations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Guest Services & Safety Officer

False Bay Yacht Club
03.2024 - Current
  • Oversaw access control and guest flow at entry points, ensuring a smooth and secure arrival experience aligned with hospitality standards.
  • Conducted routine facility patrols and environment checks, maintaining safety, cleanliness, and guest comfort—essential in shipboard operations.
  • Reduced guest complaints by 25% by maintaining a clean, welcoming atmosphere and delivering responsive service.
  • Issued visitor tags and clearly communicated club policies, schedules, and event details to enhance the overall guest experience.
  • Fostered positive relationships with members, guests, and team members to support efficient daily operations in a high-expectation environment.

Retail & Inventory Associate

Buco Hardware
08.2023 - 02.2024
  • Delivered friendly, efficient service in a fast-paced retail setting aligned with cruise retail expectations.
  • Operated POS systems and processed guest purchases with accuracy and professionalism.
  • Maintained organized, hygienic retail spaces—contributing to 100% audit compliance.
  • Managed incoming stock, labeling, and FIFO shelf rotation to ensure accuracy and freshness.
  • Resolved customer queries and collaborated with suppliers to maintain inventory flow.
  • Supported team coordination during peak periods to ensure seamless operations.

Retail Merchandiser & Guest Engagement Specialist

Smollan Unilever
06.2014 - 07.2023
  • Implemented merchandising strategies that boosted promotional sales by 10–15% in high-volume retail settings.
  • Restocked 50+ items daily using FIFO principles to maintain freshness and prevent loss.
  • Operated POS terminals and assisted with customer queries to support positive guest experiences.
  • Promoted new products and educated customers on features to increase engagement.
  • Produced inventory reports and assisted with stock takes and invoice reconciliation.
  • Ensured brand presentation standards aligned with premium retail expectations.

Education

Matric-Grade 12 -

Ocean View Secondary School

Skills

  • Customer Engagement & Service Recovery
  • Retail Operations & POS Transactions
  • Inventory Management & FIFO Stock Rotation
  • Teamwork in Dynamic Environments
  • Complaint Handling & Conflict Resolution
  • Visual Merchandising & Promotions
  • Workplace Safety & Hygiene Compliance
  • Clear Communication (English & Afrikaans)
  • Adaptable, Reliable & Cruise-Ready Mindset

Certification

  • 120 Hour Tefl Certificate | Teacher Record
  • Inventory Management A-Z: Supply Chain & Business Operations | Udemy
  • Microsoft Excel - Excel from Beginner to Advanced | Udemy
  • Virtual Assistance | ALX AFRICA
  • Email Marketing, Digital marketing, Inbound Sales Methodology, Sales Enablement, Digital Marketing | HubSpot ACADEMY
  • Interpersonal Communication, Decision Making, Data Management | SAYLOR ACADEMY
  • Inventory Management, Asset management, Customer relations Management, Supply Chain Management | GREAT LEARNING ACADEMY
  • Data Analytics, Google Calender (Management) | SIMPLILEARN
  • Laundry Operations, Housekeeping Principles & Applications, Room Service Essentials, Customer (Experiential) Service, Food Safety & Hygiene Fundamentals, Hosting, Teamwork Fundamentals. | Typsy - HOSPITALITY COURSES AND ONLINE TRAINING
  • Frail care certification | MOBILE FRAIL CARE

LANGUAGES

English
Afrikaans

Timeline

Guest Services & Safety Officer

False Bay Yacht Club
03.2024 - Current

Retail & Inventory Associate

Buco Hardware
08.2023 - 02.2024

Retail Merchandiser & Guest Engagement Specialist

Smollan Unilever
06.2014 - 07.2023

Matric-Grade 12 -

Ocean View Secondary School

References

References available on request

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