ZICO AIDIN ROBERTS
CAPE TOWN
Summary
Highly analytical and effective communicator, adept at working collaboratively in team settings. Known for ability to swiftly adapt to new environments. Eager to contribute to team success and continue honing professional skills. Positive attitude and commitment to continuous learning and growth. Brings strong sense of dedication to every task at hand.
Overview
10
10
years of professional experience
Work History
Customer Service Officer
The False Bay Yacht Club
03.2024 - Current
- Customer Service Excellence: Resolved complex complaints from customers professionally, adhering to organizational principles and ensuring favorable solutions.
- Collaboration: Built and maintained strong relationships with colleagues to enhance overall customer service delivery.
- Customer Needs Assessment: Actively listened to customers to identify their needs, connecting them with the appropriate departments for support.
- Safety and Security Management: Patrolled premises to ensure safety, reported incidents to law enforcement, and monitored access through credential checks.
- Incident Reporting: Documented daily activities, incidents, and irregularities, including property damage and unauthorized access, ensuring thorough reporting and accountability.
General Assistant
BUCO
08.2023 - 03.2024
- Sales Techniques: Employed effective sales and upselling strategies to increase average sale amounts.
- Customer Support: Provided attentive sales support, resulting in positive customer feedback and satisfaction.
- Complaint Resolution: Addressed and resolved complex customer complaints, fostering loyalty and restoring satisfaction.
- Relationship Building: Cultivated strong customer relationships through friendly and helpful service, while determining needs and making recommendations.
- Team Support and Physical Tasks: Assisted less experienced staff with daily assignments and engaged in physical activities, including loading and moving building materials.
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Supported customer service efforts when needed addressing concerns or requests professionally.
Retail Merchandiser
SMOLLAN-UNILEVER
06.2018 - 08.2023
- Product Advising: Advised customers on new product lines and displayed items to enhance merchandising and generate interest.
- Physical Fitness and Stock Management: Maintained physical fitness for safe manual lifting and stock transportation; regularly packed, unpacked, and replenished stock to ensure organized displays.
- Sales Assessment: Analyzed monthly sales and profits to inform efficient buying decisions and checked stock levels to meet customer demand for best-selling items.
- Customer Support: Provided clear information on new innovations, assisted with customer orders across various channels, and referred complex inquiries to management or suppliers.
- Promotional Efforts: Promoted company products using approved techniques, exceeding performance expectations while adhering to core business principles and values.
Laundry Assistant
Bubbles Laundry Services
04.2018 - 06.2018
- Sorted and folded clients laundry to divide coloured and white garments.
- Read specifications to arrange clothes in laundry room, following direct instructions.
- Maintained tidy work environment
- Load and unload washers and dryers
- Customer service and communication
Stockroom Assistant & Basic Administration
Edcon
09.2014 - 11.2016
- Inventory Management: Conducted thorough inventory counts and maintained accurate stock records, assisting in financial and legal compliance.
- Planning and Organization: Created work schedules, set deadlines, and assisted managers in planning store layouts based on trends and promotions.
- Physical Fitness: Maintained high levels of physical fitness for safely performing heavy lifting tasks and efficiently locating items for staff.
- Visual Merchandising: Dressed mannequins to showcase the latest fashion trends and seasonal highlights, enhancing the store's visual appeal.
- Information Management: Managed company databases, organized information in both paper and digital formats, and engaged with customers and colleagues to build connections.
Education
MATRIC -
OCEAN VIEW SECONDARY SCHOOL
2013
Skills
● Excellent communication skills
● Planning and organizing
●Stock Counting
●Product Knowledge
● Outstanding Customer Service
●Customer support
● Superb Time Management
● Computer Literate (BASIC MS WORD & EXCEL document)
● Inventory Management
●Data entry
Online Skills Courses - With Certification
ALX AFRICA
Virtual Assistance
HubSpot ACADEMY
Email Marketing
Inbound Sales Methodology
Sales Enablement Certified
Digital Marketing
SAYLOR ACADEMY
Interpersonal Communication
Decision Making
Data Management
GREAT LEARNING ACADEMY
Inventory Management
Asset Management
Customer Relations Management
Supply Chain Management
SIMPLILEARN
Data Analytics
Google Calender
Typsy - HOSPITALITY COURSES AND ONLINE TRAINING Laundry Operations, Housekeeping Principles & Applications, Room Service Essentials, Customer (Experiential) Service, Food Safety & Hygiene Fundamentals, Hosting, Teamwork Fundamentals.
MOBILE FRAIL CARE
Frail care certification
Timeline
Customer Service Officer
The False Bay Yacht Club
03.2024 - Current
General Assistant
BUCO
08.2023 - 03.2024
Retail Merchandiser
SMOLLAN-UNILEVER
06.2018 - 08.2023
Laundry Assistant
Bubbles Laundry Services
04.2018 - 06.2018
Stockroom Assistant & Basic Administration
Edcon
09.2014 - 11.2016
MATRIC -
OCEAN VIEW SECONDARY SCHOOL
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