Summary
Overview
Work History
Education
Skills
Websites
Certification
LANGUAGES
References
Timeline
Generic

ZICO ROBERTS

Cape Town

Summary

Proactive and goal-oriented professional with strong time management and problem-solving abilities. Recognized for reliability, adaptability, and a quick ability to learn and apply new skills. Committed to supporting team success and contributing meaningfully to organizational growth. Brings a positive attitude and a strong drive for continuous learning and self-improvement.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Access Control Officer

False Bay Yacht Club
03.2024 - Current
  • Access Control: Manage access control points. Monitor and regulate entry and exit of visitors and vehicles. Ensure adherence to safety and security protocols.
  • Ensured clean and neat surroundings while monitoring facilities, contributing to a 25% drop in visitor complaints related to cleanliness.
  • Ensure adherence to safety and security protocols.
  • Customer Service Excellence: Resolved complex complaints from customers professionally, adhering to organizational principles and ensuring favorable solutions.
  • Collaboration: Built and maintained strong relationships with colleagues to enhance overall customer service delivery.
  • Customer Service Support: Deliver high-quality visitor service by sharing information about the clubs features, rules, and activities. Respond to questions in a knowledgeable and friendly manner.
  • Safety and Security Management: Patrolled premises to ensure safety, reported incidents to law enforcement, and monitored access through credential checks.
  • Issuance of Permission Tags & Information Services: Provide general and accurate information about the reserve. Address and resolve basic visitor queries courteously.
  • Incident Reporting/Emergency response: Documented daily activities. Report any environmental hazards, accidents, or security incidents promptly to the relevant authorities.

Stores Associate

Buco Hardware
08.2023 - 02.2024
  • Customer Service Excellence: Resolved complex complaints from customers professionally, Customer Support: Provided attentive sales support, resulting in positive customer feedback and satisfaction.
  • Workplace Safety and Organization: Kept storage and retail spaces clean, safe, and well-organized. Achieved 100% compliance on hygiene and safety audits by consistently organizing shelves, cleaning high-traffic areas, and quickly addressing any hazards.
  • Assisted with store cleanliness and tidiness, ensuring compliance with hygiene standards.
  • Record Management: Organized and maintained records in line with legislative and organizational guidelines to support smooth operations.
  • Relationship Building: Cultivated strong customer relationships through friendly and helpful service, while determining needs and making recommendations.
  • Point-of-Sale Operations: Operate the point-of-sale (POS) system and till. Receive and process activity fees and other payments.
  • Team Support and Physical Tasks: Assisted less experienced staff with daily assignments and engaged in physical activities, including loading and moving building materials.
  • Inventory Management: Dealt with stock receipt and issuing processes, ensuring accuracy and efficiency in daily operations.
  • Quality Assurance: Inspected deliveries to verify that items met quality and quantity specifications, addressing discrepancies professionally.
  • Documentation Accuracy: Reviewed and reconciled inventory transaction records, including requisitions and delivery notes, ensuring precise system updates.
  • Team Leadership: Supported team members to enhance productivity and maintain high performance levels.
  • System and Process Maintenance: Supported the implementation and upkeep of management systems and procedures to ensure seamless branch operations.
  • Supplier Coordination: Communicated with suppliers to follow up on outstanding orders and resolve delivery issues, maintaining efficient stock flow.
  • Stock Binning and Labelling: Helped with applying barcodes, labeling, and organizing stock into designated bins to support accurate binning and ease of access.

Merchandiser & Various Retail Positions

Smollan Unilever
06.2014 - 07.2023
  • Product Advising: Advised customers on new product lines and displayed items to enhance merchandising and generate interest. Increased product visibility by reorganizing displays, contributing to a 10–15% sales boost on featured items.
  • Physical Fitness and Stock Management: Demonstrated physical stamina by safely lifting, transporting, and organizing stock. Regularly packed, unpacked, and replenished 50+ products per day to maintain well-stocked, orderly displays.
  • Inventory Reporting: Detailed stock reports, highlighting variances and inventory levels, and submitted them for approval.
  • Point-of-Sale Operations: Operate the point-of-sale (POS) system and till.
  • Customer Support: Provided clear information on new innovations, assisted with customer orders across various channels, and referred complex inquiries to management or suppliers.
  • Promotional Efforts: Promoted company products using approved techniques, exceeding performance expectations while adhering to core business principles and values.
  • Administrative Efficiency: Managed stock-related documentation, maintained organized databases, and supported operational decision-making through timely information handling.
  • Performance Optimization: Supported smooth branch functioning by maintaining processes that aligned with service delivery standards and objectives.
  • Operational Support: Provided essential information to assist in departmental planning, decision-making, and operational efficiency.
  • Stock Rotation and FIFO: Unpacked and organized stock following FIFO principles to minimize waste and maintain freshness of supplies.
  • Stock Level Monitoring: Flagged low stock levels and communicated restocking needs to ensure continuous supply.
  • Invoice Verification: Verified invoices against deliveries and reported any inconsistencies or errors to supervisors.
  • Stock Take Participation: Contributed to routine and ad-hoc stock counts, helping identify variances and maintain inventory accuracy.
  • Ordering Process Support: Supported the ordering process, verified invoices, and coordinated with suppliers to ensure accurate and timely deliveries.
  • Stock Binning and Labelling: Helped with applying barcodes, labeling, and organizing stock into designated bins to support accurate binning and ease of access.
  • Expired Stock Monitoring: Routinely checked for outdated or excess stock and alerted management to prevent stock loss and maintain compliance.

Education

Matric-Grade 12 -

Ocean View Secondary School

Skills

  • Computer Literacy
  • Physical strength and stamina for manual tasks and long hours on foot
  • Communication Skills
  • Interpersonal Skills
  • Efficiently plan, organize, and prioritize tasks
  • Customer Service
  • Attention to Detail and Compliance
  • Knowledge of hygiene and safe waste disposal practices
  • Teamwork & Adaptability
  • Willingness to work shifts, weekends, public holidays, and rotate department
  • Respect for rules, procedures, and confidentiality

Certification

  • 120 Hour Tefl Certificate | Teacher Record
  • Inventory Management A-Z: Supply Chain & Business Operations | Udemy
  • Microsoft Excel - Excel from Beginner to Advanced | Udemy
  • Virtual Assistance | ALX AFRICA
  • Email Marketing, Digital marketing, Inbound Sales Methodology, Sales Enablement, Digital Marketing | HubSpot ACADEMY
  • Interpersonal Communication, Decision Making, Data Management | SAYLOR ACADEMY
  • Inventory Management, Asset management, Customer relations Management, Supply Chain Management | GREAT LEARNING ACADEMY
  • Data Analytics, Google Calender (Management) | SIMPLILEARN
  • Laundry Operations, Housekeeping Principles & Applications, Room Service Essentials, Customer (Experiential) Service, Food Safety & Hygiene Fundamentals, Hosting, Teamwork Fundamentals. | Typsy - HOSPITALITY COURSES AND ONLINE TRAINING
  • Frail care certification | MOBILE FRAIL CARE

LANGUAGES

English ()
Afrikaans ()

References

References available on request

Timeline

Access Control Officer

False Bay Yacht Club
03.2024 - Current

Stores Associate

Buco Hardware
08.2023 - 02.2024

Merchandiser & Various Retail Positions

Smollan Unilever
06.2014 - 07.2023

Matric-Grade 12 -

Ocean View Secondary School

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