Zibuyile Sibisi
International Operations Specialist
Johannesburg
Summary
My career objective is to find professional growth within an industry where I can advance my knowledge & skills. My years of experience have contributed to my various skills - I am confident, trustworthy and accountable. I am self-motivated,dedicated and work very well in team. I listen to understand and deliver what is expected of me in record time without being pushed.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
Communication Specialist Executive
International SOS - MedAire
01.2022 - Current
- Responsible for global medical and travel assistance services through effective case management to clients, customers and corporate members
- Maintain open communication channels with team members, clients and other Aviation and Maritime stakeholder whilst adhering to quality system procedures
- Schedule and confirm arrangements for clients in a seamless process, ensuring that costs are verified, guarantee issued and that the client is aware of all details of the scheduled arrangements
- Maintain all client information which may be encountered either directly or indirectly in strict confidence in accordance with pertinent confidentiality regulations
- Assist with the training of new Coordinators by mentoring them during their training program and on the job training (OJT)
Social Media Executive for Shift UK
Quantanite (BPO)
01.2021 - 01.2022
- In charge of the company's social Media pages
- Changing negative reviews to positive ones
- Chatting and solving customer queries in real time
- Monitoring drivers in real time for deliveries
Customer Service Agent (Ground and Telephonically)
Mango Airlines
01.2018 - 01.2021
- Checking in passengers and boarding flights
- Interacting with passengers through emails
- Baggage enquires
- Basic administration
- Booking online for passengers
- Assisting with flight bookings and payments
- Customer enquires
- Checking travel documents
Customer service Advisor for Vodafone UK & Shopdirect UK
WebHelp SA
01.2014 - 01.2018
- Telephonic assistance with prepaid top ups - Baring and unbarring
- Renewing of contracts Statement break down
- Placing online orders and arranging delivers with UK based delivery companies
- Organizing Returns Tracking Orders
Administration Clerk
IMM Graduate School of Marketing
01.2011 - 01.2014
- Data Capturing for examination body
- Capturing R.E exams, moderating and generating results to be issued to learners
- Liaising with delivery companies for exam delivery to centers
Education
Events Management Certificate - undefined
Skills Academy
01.2017 - 04.2018
Matric - undefined
Johannesburg Polytech Institute
01.2005 - 04.2010
Skills
Professional
Administration
Communication
Time Management
Coordination
Problem Solving
Reliable
Ability to Prioritize
COMPTURE
Microsoft Office
Google Suite
References
- Thato Mango Airlines, Office Manager, +27(0) 62 599 7213
- Khosi WebHelp SA, Team Leader, +27 (0) 83 471 0418
- Teegan Brown, Call Center Manager, Quantanite (BPO), +27 (0) 67 147 6688
- Shimane Masamaite, AOM at International SOS Medaire, +27 812404447.
Timeline
Communication Specialist Executive
International SOS - MedAire
01.2022 - Current
Social Media Executive for Shift UK
Quantanite (BPO)
01.2021 - 01.2022
Customer Service Agent (Ground and Telephonically)
Mango Airlines
01.2018 - 01.2021
Events Management Certificate - undefined
Skills Academy
01.2017 - 04.2018
Customer service Advisor for Vodafone UK & Shopdirect UK
WebHelp SA
01.2014 - 01.2018
Administration Clerk
IMM Graduate School of Marketing
01.2011 - 01.2014
Matric - undefined
Johannesburg Polytech Institute
01.2005 - 04.2010