Summary
Overview
Work History
Education
Skills
References
Timeline
Receptionist

Zibuyile Sibisi

International Operations Specialist
Johannesburg

Summary

My career objective is to find professional growth within an industry where I can advance my knowledge & skills. My years of experience have contributed to my various skills - I am confident, trustworthy and accountable. I am self-motivated,dedicated and work very well in team. I listen to understand and deliver what is expected of me in record time without being pushed.

Overview

14
14
years of professional experience
7
7
years of post-secondary education

Work History

Communication Specialist Executive

International SOS - MedAire
01.2022 - Current
  • Responsible for global medical and travel assistance services through effective case management to clients, customers and corporate members
  • Maintain open communication channels with team members, clients and other Aviation and Maritime stakeholder whilst adhering to quality system procedures
  • Schedule and confirm arrangements for clients in a seamless process, ensuring that costs are verified, guarantee issued and that the client is aware of all details of the scheduled arrangements
  • Maintain all client information which may be encountered either directly or indirectly in strict confidence in accordance with pertinent confidentiality regulations
  • Assist with the training of new Coordinators by mentoring them during their training program and on the job training (OJT)

Social Media Executive for Shift UK

Quantanite (BPO)
01.2021 - 01.2022
  • In charge of the company's social Media pages
  • Changing negative reviews to positive ones
  • Chatting and solving customer queries in real time
  • Monitoring drivers in real time for deliveries

Customer Service Agent (Ground and Telephonically)

Mango Airlines
01.2018 - 01.2021
  • Checking in passengers and boarding flights
  • Interacting with passengers through emails
  • Baggage enquires
  • Basic administration
  • Booking online for passengers
  • Assisting with flight bookings and payments
  • Customer enquires
  • Checking travel documents

Customer service Advisor for Vodafone UK & Shopdirect UK

WebHelp SA
01.2014 - 01.2018
  • Telephonic assistance with prepaid top ups - Baring and unbarring
  • Renewing of contracts Statement break down
  • Placing online orders and arranging delivers with UK based delivery companies
  • Organizing Returns Tracking Orders

Administration Clerk

IMM Graduate School of Marketing
01.2011 - 01.2014
  • Data Capturing for examination body
  • Capturing R.E exams, moderating and generating results to be issued to learners
  • Liaising with delivery companies for exam delivery to centers

Education

Events Management Certificate - undefined

Skills Academy
01.2017 - 04.2018

Matric - undefined

Johannesburg Polytech Institute
01.2005 - 04.2010

Skills

Professional

References

  • Thato Mango Airlines, Office Manager, +27(0) 62 599 7213
  • Khosi WebHelp SA, Team Leader, +27 (0) 83 471 0418
  • Teegan Brown, Call Center Manager, Quantanite (BPO), +27 (0) 67 147 6688
  • Shimane Masamaite, AOM at International SOS Medaire, +27 812404447.

Timeline

Communication Specialist Executive

International SOS - MedAire
01.2022 - Current

Social Media Executive for Shift UK

Quantanite (BPO)
01.2021 - 01.2022

Customer Service Agent (Ground and Telephonically)

Mango Airlines
01.2018 - 01.2021

Events Management Certificate - undefined

Skills Academy
01.2017 - 04.2018

Customer service Advisor for Vodafone UK & Shopdirect UK

WebHelp SA
01.2014 - 01.2018

Administration Clerk

IMM Graduate School of Marketing
01.2011 - 01.2014

Matric - undefined

Johannesburg Polytech Institute
01.2005 - 04.2010

Similar Profiles

CREATE PROFILE
Zibuyile SibisiInternational Operations Specialist