Zibusiso Corbin Ndlovu
Mbombela
Summary
Dynamic Restaurant General Manager with a proven track record at Bossa Restaurant, excelling in food safety management and team collaboration. Spearheaded initiatives that optimized profits while enhancing guest relations. Skilled in staff training and purchasing control, driving operational efficiency and customer satisfaction in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Restaurant General Manager
Bossa restuarant
Mbombela
11.2022 - 08.2024
- Created detailed reports on weekly and monthly revenues and expenses.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Managed relationships with suppliers to ensure timely delivery of products.
- Optimized profits by controlling food, beverage and labor costs.
- Explained goals and expectations required of trainees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Provided direction, guidance and motivation to team members.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Inspected dining and serving areas for cleanliness and proper setup.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Assisted staff by serving food and beverages or bussing tables.
- Managed accounts payable, accounts receivable and payroll.
National Sales Executive
Wiggle Digital
Mbombela
09.2021 - 04.2022
- Managed a portfolio of existing accounts while developing new ones as well.
- Magnified brand awareness by compiling consumer information and market trends to mold marketing approaches accordingly.
- Created advertising campaigns for clients based on their needs and budget.
- Ensured compliance with applicable laws when selling advertising services.
Restaurant Manager
OCEAN BASKET
Lydenburg
09.2020 - 06.2021
- Developed strategies for improved operational efficiency and customer satisfaction.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Inspected dining and serving areas for cleanliness and proper setup.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Restaurant Manager
OKUS
LYDENBURG
08.2017 - 03.2019
- Developed strategies for improved operational efficiency and customer satisfaction.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
Restaurant Waiter
Spur
Witbank
05.2015 - 08.2017
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Greeted customers, provided menus and answered questions about menu items.
Education
High School Diploma -
S.T Columbus Hign School
Bulawayo Zimbabwe11-2011
Some College (No Degree) - IT Network Security
Microsoft
Byo ZimbabweSkills
- Food safety management
- Teamwork and collaboration
- Catering services
- Sales strategies
- POS terminal operation
- Staff training
- Managing deliveries
- Take-out service
- Hiring decisions
- Front of house management
- Purchasing and cost control
- Staff supervision
- Kitchen oversight
- Back of house management
- Guest relations
- Employee schedule management
Languages
Ndebele, isizulu
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Restaurant General Manager
Bossa restuarant
11.2022 - 08.2024
National Sales Executive
Wiggle Digital
09.2021 - 04.2022
Restaurant Manager
OCEAN BASKET
09.2020 - 06.2021
Restaurant Manager
OKUS
08.2017 - 03.2019
Restaurant Waiter
Spur
05.2015 - 08.2017
High School Diploma -
S.T Columbus Hign School
Some College (No Degree) - IT Network Security
Microsoft
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