ZIBUSISO MOYO
IT COMPUTER TECHNICIAN
plettenberg Bay
Summary
IT professional with over 6 years of experience delivering technical support, IT operations, systems administration, and helpdesk services. Experienced in managing IT incidents, supporting Microsoft 365 environments, troubleshooting hardware and software issues, maintaining IT asset inventories. Currently working as an Apple Technical Support Engineer, providing enterprise-level technical support while maintaining excellent customer satisfaction. Adept at managing support tickets, documenting technical procedures, generating operational reports, and supporting day-to-day IT operations in fast-paced environments. A proactive problem solver with excellent communication skills and a strong commitment to operational excellence.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
IT Consultant/Technical Specialist
CLOUD DNA / THE APPLE STUDIO
06.2025 - Current
- Provide technical support for Apple hardware and software products.
- Troubleshoot macOS, iOS, iPadOS, and Apple ecosystem issues.
- Resolve customer incidents through structured troubleshooting processes.
- Escalate complex issues to senior engineering teams.
- Maintain detailed documentation of customer interactions and resolutions.
- Deliver exceptional customer service while meeting SLA targets.
- Configure user devices and perform software installations.
- Maintain accurate service records and operational documentation.
- Coordinate warranty claims and repair logistics.
- Assist with inventory management of service equipment.
IT Technician
TCS THE COMPUTER SHOP
08.2020 - 06.2025
- Installed and configured hardware components for customer systems.
- Diagnosed and resolved technical issues for diverse client environments.
- Provided on-site support for software installations and upgrades.
- Conducted routine maintenance checks to ensure system reliability.
- Managed helpdesk support for business and residential clients.
- Diagnosed and resolved desktop, laptop, printer, and network issues.
- Installed and configured Windows operating systems.
- Administered Microsoft 365 accounts.
- Created and managed Active Directory user accounts.
- Configured DNS and DHCP services.
- Installed and supported Cisco, UniFi, and MikroTik networking equipment.
- Maintained IT asset inventories.
- Prepared operational reports and service documentation.
- Assisted with procurement of IT equipment.
- Liaised with suppliers regarding hardware replacements.
- Supported server infrastructure and backup solutions.
- Maintained accurate records of technical support activities.
- Delivered both onsite and remote technical support.
Education
SYSTEMS SUPPORT LEVEL 2 DIPLOMA
SPECISS COLLEGE
04.2001 -
Skills
IT Asset & Inventry Management
Windows & Microsoft Administration Active Directory
Helpdesk & Ticket Management
Mac OS/Windows/Android/Apple Device support and repair
Documentation & SOP Creation
Customer Service
Level 1 & 2 Remote and Onsite Support
Network administration
Design and implementation
Cybersecurity expertise
IT governance
Certification
COMPTIA N+[n10-009]
Timeline
IT Consultant/Technical Specialist
CLOUD DNA / THE APPLE STUDIO
06.2025 - Current
IT Technician
TCS THE COMPUTER SHOP
08.2020 - 06.2025
SYSTEMS SUPPORT LEVEL 2 DIPLOMA
SPECISS COLLEGE
04.2001 -