Zibonele Duma

• Developed strategic plans for organizational growth, resulting in increased revenue and expanded services.
• Reviewed budgets regularly to ensure financial stability of the organization while making necessary adjustments.
• Implemented governance best practices to enhance board effectiveness and accountability.

Strategic Leadership:

• Lead the formulation and implementation of integrated planning and economic development strategies.
• Set strategic priorities for infrastructure, land use, housing, transportation, and business development.

Policy Oversight:

• Develop and oversee policies on zoning, land use planning, environmental management, and urban development.
• Advocate for policies that foster inclusive and sustainable economic growth.
• Oversight on budget expenditure and programs within the department.

Stakeholder Engagement:

• Represent the organization in meetings with government bodies, developers, community groups, and business leaders.
• Facilitate collaboration between public agencies, private investors, and civic organizations.

Economic Development:

• Promote investment and job creation by supporting local businesses and attracting new industries to uMdoni Municipality.
• Oversee the development of business parks, special economic zones, and innovation hubs.

Urban & Regional Planning:

• Ensure comprehensive planning that balances economic, environmental, and social considerations.
• Guide long-range land use plans, transportation frameworks, and housing strategies.

Governance and Committee Leadership:

• Chair planning and economic development committee meetings.
• Provide reports and recommendations to the council for decision-making.

Monitoring and Evaluation:

• Track economic and planning indicators and adjust strategies accordingly.
• Ensure compliance with planning legislation, regulations, and best practices.
• Established strong working relationships with government agencies and other organizations to support advocacy efforts.
• Provided guidance on policy development, ensuring compliance with legal requirements and industry standards.
• Improved stakeholder relations by proactively engaging with community leaders, partners, and donors.

• Provide administrative support service to the General Manager Coastal Regions (Durban, P.E and Cape Town).
• Record proceedings of meetings and effect decisions/action including follow ups and type Agenda and also distributes minutes to all the members and chairperson.
• Ensure that Coastal Regions administration and reports managed well and managing the office of GM.
• Short listing minutes, and minutes of the interview proceedings.
• EE Forum Member assisting the business in developing the reasonable accommodating environment for the disabled and employment of people with disabilities.
• Managing the projects and coordination of Manager's projects.
• Provide logistic support to the General Manager through FCM Travel Portal, Compile submissions and reports independently for the Manager in preparation for EXCO/OPCO/MANCO meetings.
• Human resources duties for contract employees contracts for approval and recruitment requests to National Manager.
• Travel arrangements for all Coastal Regions personnel and managers.
• Coordinate the flow of correspondence and track and monitor.
• Administration Manager duties for Junior staff in the Coastal Regions (Durban; PE & CPT).
• Procurement of asset, asset register records, credit notes and invoicing of accounts on SAP R3/Microsoft Navision/ERP competency.
• Compile and coordinate reports and presentation for the manager.
• Internal auditing of operations and administration department.
• Assisting Cold Chain operational employees with arrangements and bookings in the Ports for Vessel information and clients requests.
• Assets movement register on Microsoft Dynamics system/Navision or allocation of new assets with audit numbers / PPECB FA numbers for audit and stock control purposes.
• Assist with the preparation of Manager's presentations including his annual reports.
• Assist the Managers with his flight arrangement / logistic arrangements including car hire at the airports to the hotel/venue of business processes.
• Timeous submission and completion of reports as per Coordinators.
• Records management and archives of Cold Chain, and day to day management of General Manager's administration.
• Training of new administration employees, on boarding training and supervision.
• Training documents creation for General Manager and Presentations preparation.
• Competent and effective use of internal systems e.g. Navision, CRS, ERP etc.
• Agricultural Statutory residue samples information to be available on the system 24 hours after samples is drawn.
• Training of temporary staff and competency.
• Annual report for General Manager, financial and human resources duties.
• Capturing of leave on the CRS payroll system and credit invoices of orders on Navision.
• Documents controlling of all Cold Chain Department on Microsoft SharePoint / M-Files.
• Billing of financial accounts and solving of queries on Navision.
• Timesheets with S&T and KM's claim / , lab samples capturing on Microsoft Navision.
• Statistics for coastal region and updating of clients SLA's (Service Level Agreements) and our service providers.
• Helping the organization meeting its goals through quality administration processes and meeting deadlines.
• Budget allocation reports and maintaining good financial spending through cost cutting measures and following national treasury PFMA.
• Effective control of all Inspection and Cold Chain information to be recorded on the system.
• Effective control of batches received and captured.
• Compliance with query management system and no audit findings within the region.
• Document control on SharePoint and also document control transmission/distribution.
• Asset register and control on Navision.
• Capturing of timesheets on Navision and Lab Samples.
• Develop and update own knowledge on overall administrative duties.
• Taking minutes of management meetings.
• Supply and procurement duties for the region.
• Liaise with all stakeholders relevant to the office including payment to suppliers.
• Provide information by answering questions and requests.
• IT knowledge.
• Contribute to team effort by accomplishing related results as needed.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Managed scheduling for executive staff to ensure optimal time management and productivity.
• Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.

• Maintaining a detailed log of all movements within the Aerodrome Rescue and Fire Fighting Services (ARFFS) including runway inspections.
• Monitor radiotelephony and dispatch alarm when there is an emergency.
• Performing administration tasks, attending meetings and also take the minutes of the meetings.
• Monitor radio frequencies and all the computers in the Watchroom.
• Capturing of all incidents on the occurrence reporting system.
• Writing reports and filing.
• Ensuring that all ACSA Policies and Procedures for Watch Room, Bird hazard capturing, emergency response preparedness are complied with.
• Initiating the call out to all local authorities in the event of an emergency.
• Communicate with all the stakeholders as to and when necessary.
• Health and safety standards and communicate with ATC / Met Office (SAWS) if required.
• Inform internal/external stakeholders of any medical call out in the organization.
• Answering of internal and external telephonic calls.
• Contact ATC for a sugarcane burning permission in surrounding farms or closer to airport.
• Operating of bulk information system in case of emergency or communicating with the Fire and Rescue.
• Communicate with ATC regarding safety hazards and inform ARFFS HOD.
• Conduct any announcements in the Fire and Rescue department.
• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
• Conducted thorough investigations into complex cases, leading to successful resolution of numerous high-profile incidents.
• Coordinated with multiple agencies to streamline operations, enhancing overall response times during emergencies.

• Monitoring of Company Fleet Management via Skytrack system.
• Assisting with Financial Claims, Licensing, and Servicing of vehicles of the company.
• Track vehicle monitoring.
• Attending meetings and take minutes of the meetings.
• Communicate with internal and external stakeholders.
• Compile statistics on vehicle usage.
• Supply and procurement of vehicles parts.
• Compile data from statistics and convert onto the spreadsheets for daily monitoring.
• Daily report of fleet management and monthly reports.
• Report unauthorized usage of vehicles as well as misuse or deviance from Skytrack system.
• Management and monitoring of vehicles including vehicle alerts e.g. assist buttons, speed violations and driver behavior.
• Assist in financials of Fleet of the company.
• Draft monthly Fleet report reflecting 6 regional offices of the company and communicate with other regional offices regarding Fleet Management.
• Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Travel arrangement for staff going for Medical checkups when required.
• Maintain and overseeing of fleet filing system.
• Conducted analysis of fleet operations and profitability to make recommendations for continuous improvement.
• Managed inventory, assets and customer pools to balance equipment in market.
• Managed daily operations and oversaw a team of technicians, ensuring high-quality workmanship and timely completion of assigned tasks.
• Improved fleet efficiency by implementing a comprehensive preventive maintenance program for all vehicles.
• Supervised maintenance team and effectively delegated assignments to optimize processes.
• Organized records of vehicles, schedules and completed orders.

• Provide administrative support service to the department.
• Record proceedings of meetings and effect decisions/action including follow ups and type Agenda and also distributes minutes to all the members and chairperson.
• Short listing minutes, invite panel members from other hospitals, and type minutes of the interview.
• Provide logistic support for Medical Manager (transport bookings).
• Taking minutes of management meetings and doctor's meetings.
• Monitor attendance system.
• Supply and procurement duties for the CEO's office and other divisions reporting to the CEO.
• Liaise with all stakeholders relevant to the office.
• Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Provide information by answering questions and requests.
• Attending workshops and skill development gatherings when required.
• Contribute to team effort by accomplishing related results as needed.
• Administer Doctors leave arrangements, process TIL forms/HR duties including shortlisting of candidates, minutes of the interviews and recommendation.
• Adhere to the relevant Public Service and departmental prescript and other documents and ensure that the application thereof is understood properly.
• Attend procurement and supply chain meetings with regards to buying/order using CPS.
• Filing of Procurement files and finance, hospital planning files for the CEO or submissions.
• Filing of documents.
• Printing, Fax, photocopy, scanning of documents and send them to other offices (circulars).
• Taking responsibilities, work effectively/ efficiently under pressure also independently.
• Advanced computer literacy with proficiency in all the MS Office Software Applications, especially MS Word and Excel with accurate and touch typing skill.
• Scanning of documents and send as a circular to internal and external offices of the Department.
• Proactive handling of messages for the Manager to assist in prioritizing his time.
• Logistic/Transport booking for a Doctor's visits to local clinics.
• Handling of telephonic calls and message taking.
• Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
• Provided research assistance on various projects, leading to informed decisions based on accurate information.

• Cashing up all cash.
• Working on the floor as salesperson.
• Balancing of cash, performing every cashiering duties.
• Counting of stock, customer services.
• Promotion of products in order to attract attention of consumers.
• Organizing customer satisfaction (discount) if the product is not good enough.
• Check and make sure that the customer debit or credit card is not a duplicate in order to avoid fraud.
• Scanning a customer's items, collecting payment in the form of cash, cheque, or credit cards, giving back change, and printing receipts as proof of payment.
• Count all cash in the drawer before starting to work and after end of day transaction.
• Subtracts discounts from sales specials or coupons, and informs the customer of the total.
• Make sure that customers are happy and served well.
• Built relationships with customers to encourage repeat business.
• Assisted customers with returns, refunds and resolving transaction issues.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Assisted in inventory management, contributing to reduction in stock discrepancies.
• Reduced processing errors by meticulously following transaction procedures.
• Implemented loss prevention strategies, reducing instances of theft at checkout.
• Supported marketing initiatives by setting up and maintaining promotional displays.

• Handling incoming and outgoing telephone calls.
• General office duties.
• Sorting incoming and outgoing documents.
• Taking down messages correctly, handling of fax transmissions.
• Keeping confidential information and loyalty.
• Transport booking for officials.
• Filing and data capturing and human resource duties e.g. leave form capturing or TIL (leave) or conditions of service registry duties.
• Record management, taking down minutes of the meeting correctly and distribute to all the members and the Chairperson.
• Advanced computer literacy with proficiency in all the MS Office Software Applications, especially MS Word and Excel with accurate and touch typing skill.
• Sending circulars to various offices and all the registry duties.
• Performed in occupation specific dispensation (OSD) implementation project.
• Accommodation and travel arrangements for the staff.
• Typing of reports.
• Maintain and keeping of office inventory.
• Registry duties.
• Handled incoming phone calls and answered questions from callers.
• Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
• Assisted in the preparation of detailed reports for senior management, ensuring accuracy and timeliness of information.
• Scheduled appointments and managed calendars for staff members.
• Coordinated travel arrangements for staff members, ensuring seamless logistics and minimal disruptions to work schedules.
• Provided comprehensive support during corporate events or conferences by organizing materials, coordinating logistics, and managing attendee registration processes.
• Managed incoming correspondence, prioritizing items requiring immediate attention from executives or other team members.
• Facilitated cross-departmental collaboration through clear communication channels and regular meetings among colleagues.