Zhandi Cishandre Barkhuizen
Billing Agent
Kempton Park
Summary
Developed strong analytical and organizational skills in fast-paced financial environment, excelling in data management and customer interactions. Proven ability to adapt to new challenges and learn quickly. Looking to transition into new field where problem-solving and efficiency are valued.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills.
Overview
6
6
years of professional experience
Work History
Billing Agent / Credit Controller
Domain.co.za
Johannesburg, South Africa (Remote)
09.2022 - Current
- Answered phone calls and provided friendly, knowledgeable service regarding billing issues, account queries, account recons.
- Dealt with problems with calm and professionalism to deliver optimal resolutions.
- Bolstered customer retention rates by addressing and resolving billing inquiries in a timely and professional manner.
- Handled sensitive client information discreetly, adhering to strict confidentiality protocols at all times.
- Managed multiple priorities simultaneously during peak times without compromising quality or timeliness of work delivery.
- Enhanced customer satisfaction with detailed explanations of charges and prompt resolution of disputes.
- Achieved a high level of accuracy in invoice preparation through meticulous attention to detail and careful data entry.
- Facilitated smooth interdepartmental collaboration through regular communication about ongoing concerns regarding invoicing/billing issues.
- Pursued and processed payments for outstanding balances.
- Maintained up-to-date client records, ensuring that all relevant information was accurately documented in the database.
- Switchboard experience.
Finance and Insurance Assistant
Affordable Cars
Kempton Park, South Africa
03.2019 - 09.2022
- Maintained compliance with industry regulations by staying updated on changing laws and ensuring all documentation was completed accurately.
- Handled sensitive client information with discretion while maintaining strict confidentiality standards according to company guidelines.
- Managed relationships with external partners such as brokers, fostering strong collaborations that benefited both parties.
- Balanced multiple tasks and deadlines while maintaining a strong focus on client satisfaction, demonstrating excellent time management skills.
- Captured and uploaded applications to the banks on behalf of the client.
- Assisting the manager where needed.
- Conducting payouts.
- Liaising directly with clients and obtained additional documentation and information where required.
Education
High School Diploma -
Hoerskool Kempton Park
Kempton Park, South Africa 04.2001 -
Skills
Data entry proficiency
Invoice processing
Deadline oriented
Customer service
Problem-solving
Team collaboration
Attention to detail
Patient account management
Timeline
Billing Agent / Credit Controller
Domain.co.za
09.2022 - Current
Finance and Insurance Assistant
Affordable Cars
03.2019 - 09.2022
High School Diploma -
Hoerskool Kempton Park
04.2001 -