Portia CHARAMBA
PRETORIA
Summary
Proven leader in the hospitality sector, adept at driving customer satisfaction and managing operations, showcased during tenure at BEIRA ALTA. Excelled in team management and inventory control, significantly enhancing service quality and efficiency. Skilled in utilizing POS systems and fostering a customer-oriented atmosphere, achieving notable improvements in staff performance and guest loyalty.
Overview
13
13
years of professional experience
Work History
Restaurant Manager
BEIRA ALTA
MENLYN MAINE
02.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Oversaw daily restaurant operations, ensuring adherence to quality and service standards.
- Trained and mentored staff on best practices in customer service and food safety.
Restaurant Manager
Mythos Restaurant
MENLYN, PRETORIA
03.2018 - 01.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Server
Capital Hotel Menlynmaine
Pretoria, South Africa
02.2016 - 02.2018
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Collaborated with kitchen staff to optimize food quality and presentation.
- Trained new servers on menu items and service protocols.
- Delivered exceptional customer service in high-volume dining environment.
- Implemented strategies to enhance workflow and reduce wait times.
Head Waiter
Ocean Basket Restaurant
JOHANNESBURG
02.2013 - 02.2015
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
Education
Bachelor of Arts - Human Resource Management
UNISA
SOUTH AFRICA10-2027
Skills
- Team Management
- Stock control and record keeping
- Customer Engagement
- Staff Management
- Point of Sale (POS) system operations
- Enter stock and checking of variances
- Updating of prices on purchases
Languages
English
Full Professional
Timeline
Restaurant Manager
BEIRA ALTA
02.2022 - Current
Restaurant Manager
Mythos Restaurant
03.2018 - 01.2022
Server
Capital Hotel Menlynmaine
02.2016 - 02.2018
Head Waiter
Ocean Basket Restaurant
02.2013 - 02.2015
Bachelor of Arts - Human Resource Management
UNISA