Zeyn Khosa
Johannesburg
Summary
Highly motivated and enthusiastic individual with excellent communication skills. Possess a strong work ethic and dedication to customer service. Has experience in the financial service industry and is seeking to leverage these skills to contribute to a team-oriented environment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Sales Assistant
PEP Store
10.2023 - 04.2024
- Ensured accurate and ecient stock management, minimizing losses and maximizing
- Assisted customers and created an exciting shopping experience
- Performed duties as a cashier in addition to regular sales assistant duties.
- Gathered and prepared sales materials in preparation for sales meetings.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Passionate about learning and committed to continual improvement.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Debt Collector
Vericred Collections
Johannesburg
09.2021 - 07.2022
- Handled customer inquiries with empathy and professionalism, building rapport and earning trust
- Maintained accurate records of customer interactions ensuring compliance with company policies and procedures.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Maintained high volume of calls and met demands of busy and productive group.
- Responded to customer inquiries and provided detailed account information.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Used scripted conversation prompts to convey current account information and obtain payments.
Service Consultant (Employee Benefits)
Momentum Corporate
Johannesburg
02.2020 - 04.2021
- Ensured accurate and timely data entry into CRM system ensuring high level of data integrity
- Ensured compliance with Service Level Agreements and improving the client experience
- Accurately completed all administrative and reporting requirements within agreed timeframes.
- Developed and updated databases to handle customer data.
- Provided professional services and support in a dynamic work environment.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
Education
Matric Certificate - undefined
Nationwide School of Academic Excellence
Skills
Computer Skills (MS Office suite) including Word, Excel and PowerPoint
References
- Thembeni, Vericred Collection, Supervisor, +27812819694
- Amina Ramos, Momentum Corporate, Administration Manager, Amina.Ramos@momentum.co.za, 0114857114
- Lindiwe, PEP Store, Supervisor, 0116140965
Timeline
Sales Assistant
PEP Store
10.2023 - 04.2024
Debt Collector
Vericred Collections
09.2021 - 07.2022
Service Consultant (Employee Benefits)
Momentum Corporate
02.2020 - 04.2021
Matric Certificate - undefined
Nationwide School of Academic Excellence