Zeyn Khosa
Johannesburg
Summary
Highly motivated and enthusiastic individual with excellent communication skills. Possess a strong work ethic and dedication to customer service. Has experience in the financial service industry and is seeking to leverage these skills to contribute to a team-oriented environment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Sales Assistant
PEP Store
10.2023 - 04.2024
- Ensured accurate and ecient stock management, minimizing losses and maximizing
- Assisted customers and created an exciting shopping experience
- Performed duties as a cashier in addition to regular sales assistant duties.
- Gathered and prepared sales materials in preparation for sales meetings.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Passionate about learning and committed to continual improvement.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Debt Collector
Vericred Collections
Johannesburg
09.2021 - 07.2022
- Handled customer inquiries with empathy and professionalism, building rapport and earning trust
- Maintained accurate records of customer interactions ensuring compliance with company policies and procedures.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Maintained high volume of calls and met demands of busy and productive group.
- Responded to customer inquiries and provided detailed account information.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Used scripted conversation prompts to convey current account information and obtain payments.
Service Consultant (Employee Benefits)
Momentum Corporate
Johannesburg
02.2020 - 04.2021
- Ensured accurate and timely data entry into CRM system ensuring high level of data integrity
- Ensured compliance with Service Level Agreements and improving the client experience
- Accurately completed all administrative and reporting requirements within agreed timeframes.
- Developed and updated databases to handle customer data.
- Provided professional services and support in a dynamic work environment.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
Education
Matric Certificate - undefined
Nationwide School of Academic Excellence
Skills
Computer Skills (MS Office suite) including Word, Excel and PowerPoint
Interpersonal Skills
Positive Customer Engagement
Customer Service
Multitasking Abilities
Flexible Hours
Effective Communication
Strong Communication and Interpersonal Skills
Adaptability and Flexibility
Teamwork and Collaboration
Problem-solving aptitude
Excellent Written and Verbal Communication
References
- Thembeni, Vericred Collection, Supervisor, +27812819694
- Amina Ramos, Momentum Corporate, Administration Manager, Amina.Ramos@momentum.co.za, 0114857114
- Lindiwe, PEP Store, Supervisor, 0116140965
Timeline
Sales Assistant
PEP Store
10.2023 - 04.2024
Debt Collector
Vericred Collections
09.2021 - 07.2022
Service Consultant (Employee Benefits)
Momentum Corporate
02.2020 - 04.2021
Matric Certificate - undefined
Nationwide School of Academic Excellence