Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Zethu NGCINGWANA

Banker
Springwood

Summary

Bachelor of Commerce graduate in Financial Management with over 7 years of experience in customer service and working with diverse clients. Skilled in communication and relationship building, possesses industry expertise to provide expert knowledge on FNB client accounts. Excels in time and management skills, ensuring efficient solutions with a resourceful and problem-solving mindset.

Overview

2025
2025
years of professional experience
2022
2022
years of post-secondary education

Work History

BANKER

First National Bank
8 2016 - Current
  • Managed the execution including resolution of complex financing transactions effectively and efficiently
  • Analyse and researched relevant information to determine the best personalised solution for the client's Transactional account, Savings account, Credit card and short-term policies
  • Service clients who are using Savings Account, Cheque account and credit card
  • Assist and advise client about the benefits of using our digital banking channels, Cellphone Banking, Banking App and FNB Connect

OPERATIONS AND FLEET ADMINISTRATOR

Car Track
03.2014 - 02.2015
  • Compile monthly time and attendance report
  • Compile monthly billing reports
  • Compile monthly recovery reports
  • Taking inbound and outbound calls
  • Responding to Emails
  • Compile detail Trip reports for Companies
  • Communicated with internal and external teams to guarantee seamless daily operations

INBOUND CONSULTANT

Standard Bank
06.2011 - 10.2012
  • Activating cards for clients
  • Increasing and decreasing clients daily limit as per their request
  • Confirming accounts on client’s request
  • Stopping stolen cards as per customer request
  • Amending Banking details

SALES CONSULTANT

I Talk
06.2010 - 06.2011
  • Selling insurances over the telephone to new clients
  • Selling new cell phone contracts to clients
  • Deliver prepared sales scripts to persuade potential customers to purchase a product
  • Drive special promotions and new product release
  • Demonstrated a persistent and sales-focused approach to customer service, utilising upselling, and persuasive sales techniques

Education

BCOM - FINANCIAL MANAGEMENT

University of South Africa
Johannesburg
06-2021

Skills

Microsoft Word

Microsoft Outlook

Microsoft Excel

Data Entry

Typing Skills

Written Communication

Verbal Communication

Attention to Detail

Communication Skills

Marketing

Sales

References

  • Kornel Olivier, Team Leader, First National Bank, 083 672 5150
  • Jerry Pierce, Operations Manager, Car Track, 011 250 3052
  • Yvonne Melamu, HR Manager, Smartcom, 073 001 2036

Timeline

OPERATIONS AND FLEET ADMINISTRATOR

Car Track
03.2014 - 02.2015

INBOUND CONSULTANT

Standard Bank
06.2011 - 10.2012

SALES CONSULTANT

I Talk
06.2010 - 06.2011

BANKER

First National Bank
8 2016 - Current

BCOM - FINANCIAL MANAGEMENT

University of South Africa
Zethu NGCINGWANABanker