Zethu NGCINGWANA
Banker
Springwood
Summary
Bachelor of Commerce graduate in Financial Management with over 7 years of experience in customer service and working with diverse clients. Skilled in communication and relationship building, possesses industry expertise to provide expert knowledge on FNB client accounts. Excels in time and management skills, ensuring efficient solutions with a resourceful and problem-solving mindset.
Overview
2025
2025
years of professional experience
2022
2022
years of post-secondary education
Work History
BANKER
First National Bank
8 2016 - Current
- Managed the execution including resolution of complex financing transactions effectively and efficiently
- Analyse and researched relevant information to determine the best personalised solution for the client's Transactional account, Savings account, Credit card and short-term policies
- Service clients who are using Savings Account, Cheque account and credit card
- Assist and advise client about the benefits of using our digital banking channels, Cellphone Banking, Banking App and FNB Connect
OPERATIONS AND FLEET ADMINISTRATOR
Car Track
03.2014 - 02.2015
- Compile monthly time and attendance report
- Compile monthly billing reports
- Compile monthly recovery reports
- Taking inbound and outbound calls
- Responding to Emails
- Compile detail Trip reports for Companies
- Communicated with internal and external teams to guarantee seamless daily operations
INBOUND CONSULTANT
Standard Bank
06.2011 - 10.2012
- Activating cards for clients
- Increasing and decreasing clients daily limit as per their request
- Confirming accounts on client’s request
- Stopping stolen cards as per customer request
- Amending Banking details
SALES CONSULTANT
I Talk
06.2010 - 06.2011
- Selling insurances over the telephone to new clients
- Selling new cell phone contracts to clients
- Deliver prepared sales scripts to persuade potential customers to purchase a product
- Drive special promotions and new product release
- Demonstrated a persistent and sales-focused approach to customer service, utilising upselling, and persuasive sales techniques
Education
BCOM - FINANCIAL MANAGEMENT
University of South Africa
Johannesburg06-2021
Skills
Microsoft Word
Microsoft Outlook
Microsoft Excel
Data Entry
Typing Skills
Written Communication
Verbal Communication
Attention to Detail
Communication Skills
Marketing
Sales
References
- Kornel Olivier, Team Leader, First National Bank, 083 672 5150
- Jerry Pierce, Operations Manager, Car Track, 011 250 3052
- Yvonne Melamu, HR Manager, Smartcom, 073 001 2036
Timeline
OPERATIONS AND FLEET ADMINISTRATOR
Car Track
03.2014 - 02.2015
INBOUND CONSULTANT
Standard Bank
06.2011 - 10.2012
SALES CONSULTANT
I Talk
06.2010 - 06.2011
BANKER
First National Bank
8 2016 - Current
BCOM - FINANCIAL MANAGEMENT
University of South Africa
Similar Profiles
Nokuthula Eugenia SeritsaneNokuthula Eugenia Seritsane
Quality Assurer at First National BankQuality Assurer at First National Bank
Onalenna ButheleziOnalenna Buthelezi
Universal Advisor at First National BankUniversal Advisor at First National Bank
Tshepho SakongTshepho Sakong
Support Banker at First National BankSupport Banker at First National Bank
Maricela PatinoMaricela Patino
Bank Teller/Bilingual CSR at First National BankBank Teller/Bilingual CSR at First National Bank
Vincent ApplebeeVincent Applebee
Laborer at Redhill Construction and CivilLaborer at Redhill Construction and Civil