CAROLINE ZETHU MOLEME

Responsibilities:

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Creating new files for new patients
• Billing of over 10 files per day
• Answering phone calls
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Handled more than R5000 cash daily from patients and maintained payments records accurately..
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Reviewed files, records and other documents to obtain correct information and updated patients personal information.
• Filing

Responsibilities:

• To Create Journals and capture journals on time
• To prepare monthly GRIR Recons
• Investigate and clear long outstanding items appearing on Invoice Received account thereby ensuring that vendors receive payment on due date
• Accurately prepare and capture journals
• Perform various GRIR Critical Recons and follow up and clear reconciling items
• To prepare FB60 Recon and send it to Manager for authorization.
• Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
• Prepared vendor invoices and processed incoming payments.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Reduced late payment penalties by closely monitoring due dates and managing timely payments.
• Maintained good working relationships with vendors and resolved disputes.
• Reviewed vendor invoices for appropriate documentation and validity prior to payment.
• Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
• Handled day-to-day accounting processes to drive financial accuracy.

Responsibilities:

• Worked at export counter , accepting outgoing Cargo including special loads such as: Dangerous goods, Perishables, Live animals and Human remains
• Verified proper documentation and state variations for all international export cargo
• Accurately captured data in I-Cargo systems and allocating Air waybills to clients
• Ensured compliance in terms of SACAA and IATA regulations when handling and accepting special loads
• Worked as cashier in handling over R10,000.00 cash daily for export, import as well any other charges due to Airline.
• Assisting customer with any query related to export cargo
• Scanning, loading, offloading and delivering of cargo when needed
• Assisted customers with calculation of rates for all destinations and any other charges that applied.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
• Answered constant flow of customer calls with minimal wait times.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Investigated and resolved customer inquiries and complaints quickly.
• Maintained high level of professionalism when interacting with customers, ensuring positive experiences.

Responsibilities:

• To ensure all vendors are paid on due date, thereby claiming discounts due to TPT and avoiding any interest being paid
• Capture all invoices timorously against correct vendor in order that payment can be on due date (FB60)
• Check if buyers have used correct vendor when processing via MIRO
• Ensure that all credits due and discounts are obtained / claimed before monthly EFT run to ensure that no over or underpayments are made
• Verify all information on invoice to ensure that invoice meets all legal requirements (Valid TAX invoice) and that it has been properly authorized
• Perform monthly creditors’ reconciliations thereby ensuring that all payments are due and to provide for and follow up all outstanding invoices and reconciling items
• Investigate and clear long outstanding items appearing in Invoice Received account thereby ensuring that vendors receive payment on due date
• Accurately prepare and capture journals
• Perform various GRIR Critical Recons and follow up and clear reconciling items
• To prepare FB60 Recon and send it to Manager for authorization
• Printing of all ledger report that due for payment, Filing, Resolve queries.
• Prepared vendor invoices and processed incoming payments.
• Reviewed vendor invoices for appropriate documentation and validity prior to payment.
• Maintained good working relationships with vendors and resolved disputes.
• Improved vendor relationships through diligent communication and prompt issue resolution.
• Reorganized accounts payable processes, decreasing supplier payment delays from day to day.
• Handled day-to-day accounting processes to drive financial accuracy.

Responsibilities:

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Paid attention to detail while capturing flight information on I-Cargo
• Resolved problems, improved operations and provided exceptional service.
• Reconciling of Starlight Airwaybill
• Take control of list of accounts payable and receivable in monthly basis
• Collect all creditors invoices and statements from clients and send batch to our Head Office to process payments
• Verification of Local and Overseas export Cargo
• Reconciling cash / credit cards payments and prepare spreadsheet
  for Finance supervisor on Excel
• Resolving queries
• Banking – over R10,000.00 cash
• Processing of CCA’s and DCM’s
• Filing

Responsibilities:

• Maintained filing system and organized customer documents for easy retrieval of information.
• Prepare monthly Reconciliation for over 30 vendor payments
• Interacted with customers by phone, email, or in-person to provide information.
• Email proof of payments to all vendors when payments are done.
• Follow up with queries and resolve them immediately.
• Handled account payments and provided information regarding outstanding balances.
• Maintained accurate records of customer payments.
• Monitored outstanding invoices, statements from clients and process outstanding overdue payments.
• Check if invoice and statement matched before processing payment
• Processed vendor and supplier payments on weekly basis.

Responsibilities:

• Prepare over 50 accounts payable Recon for management review and process on monthly basis.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Interacted with customers by phone, email, or in-person to provide information.
• Handled account payments and provided information regarding outstanding balances.
• Prepare day to day and weekly Recon on time and send supervisor for authorization.
• Keep vendor files accurate and up-to-date to expedite payment processing.
• Produced and mailed monthly proof of payments to customers and assisted with related queries.
• Collaborated with customers to resolve disputes.

Responsibilities:

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Resolved customer problems and complaints.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Corresponded with clients through email, telephone, or postal mail.
• Assisting company secretary for filing and typing minutes of past meetings.
• Provided administrative support to staff members by handling received post, filing documents, and managing office supplies inventory.
• Prepare welcoming waiting area to clients, offer clients water/coffee reducing wait times and increasing client satisfaction.
• Helped maintain office security by monitoring visitor access and issuing access card as needed.
• Scheduled office meetings and client appointments for staff teams directed by Secretary
• Helped office staff by making copies, typing reports and presentations for internal or client-related use.
• Compiled information from files and hand over requested information to our secretary

Responsibilities:

• Contributed to positive work environment through active participation in finance department and open communication with colleagues.
• Managed Disbursement accounts for timely processing of transactions.
• Reduced errors in financial systems by conducting thorough checking invoices before processing any payments.
• Conducted monthly disbursement account reconciliation to identify discrepancies in account balances and send information to supervisor.
• Helping junior account clerks to enhance their skills and knowledge within industry.
• Provided excellent customer service by resolving billing inquiries reflecting on customers statement.
• Created and distributed invoices and processed incoming payments to keep records accurate and current.
• Reconciled account information and reported figures to supervisor to compare with company bank account statement each month.
• Created account process manuals after receiving invoice and bill of entry form shipping clerk.
• Maintained account accuracy by reviewing and reconciling checks monthly.