Zerack Sibuyi
Virtual Assistant
Nelspruit
Summary
Dynamic Virtual Assistant with a proven track record at CLM Clothing and Textile, enhancing productivity by streamlining administrative processes and leveraging Adobe Photoshop for creative projects. Skilled in workflow planning and exceptional communication, I significantly improved client satisfaction and operational efficiency.
Overview
2025
2025
years of professional experience
Work History
Virtual Assistant
CLM Clothing and Textile
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Organized and managed team tasks using Trello and Asana.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Managed CRM input, exports and clean up.
- Completed business correspondence, transcription, and data entry.
- Executed travel arrangements by researching and booking flights and accommodations.
- Managed ATS for applications screening and shortlisting.
Virtual Executive Assistant
CLM Clothing and Textile
06.2022 - Current
- Maintained a professional online presence for executives by managing social media accounts and email correspondence.
- Supported executives in decision-making processes with thorough research and data analysis.
- Expedited resolution of issues arising from daily operational activities with prompt attention to detail.
- Enhanced communication between departments by coordinating meetings and sharing relevant information.
- Liaised effectively between executives and other departments or external contacts for successful collaboration.
- Developed comprehensive meeting agendas that facilitated efficient use of time during executive conferences.
- Ensured compliance with company policies and procedures through diligent documentation practices for executive-level matters.
- Coordinated events, ensuring seamless execution from planning to day-of logistics while maintaining budgets.
- Increased productivity by developing process improvement initiatives for administrative tasks within executive support functions.
- Contributed to company growth by assisting in new hire onboarding processes and training materials development.
- Assisted in the development of strategic plans through research, data analysis, and presentation preparation.
Education
Virtual Assistant
ALX Africa
11.2024
Skills
Administrative support
Workflow planning
Social media knowledge
Problem-Solving
Excellent Communication
Adobe Photoshop
Asana
Capcut
Google Workspace
Google Docs
Timeline
Virtual Executive Assistant
CLM Clothing and Textile
06.2022 - Current
Virtual Assistant
CLM Clothing and Textile
Virtual Assistant
ALX Africa