Gaap system
Zenzo J.P Masuku
Waiter
Boksburg
Summary
Dear Hiring Manager: With a great passion for food and drink service and a demonstrated ability to deliver personalized attention to all customers, I am eager to contribute to your team onboard in the capacity of Bar server/bartender. I offer a positive attitude, a strong desire to learn, and an exceptional work ethic. With my ability to work comfortably in a busy and high-volume work environment, I will be a great addition to your bar’s team. The following attributes will help me exceed your expectations: - Highly skilled in preparing and serving cocktails on time. - Well-versed in maintaining the cleanliness of bar and storage areas. - Able to operate the point of sales system. - Proficient in stocking and ordering supplies. - Adept at placing glasses to make an attractive display. Apart from serving food and beverages, I can also handle cash and credit card transactions. Furthermore, I can ensure the customer’s age appropriateness. I would welcome the opportunity to meet with you to discuss your needs and my relevant bartending talents in detail. consideration, and I look forward to meeting with you soon. Sincerely, Zenzo J.P Masuku
Overview
12
12
years of professional experience
Work History
Food and Beverage Waiter
Moja Cafe Soweto
01.2018 - 01.2022
- Maintained clean and organized bar area.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Assisted with bartending duties during high-volume shifts.
- Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Communicated with guests to record orders and assess needs.
Food Waiter
Vhedichio 5 Star Restaurant
01.2013 - 11.2017
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Consistently received positive feedback from customers regarding both food quality and level of service provided.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Supported management team during high-volume events such as holidays or private parties by coordinating large groups'' seating arrangements.
- Participated in team meetings, providing feedback on service improvements and sharing best practices with colleagues.
Food and Beverage Waiter
Gharadelis/ Trumps Steak House 5 Star
01.2010 - 01.2013
- Ensured accurate order taking by carefully listening to customer requests and communicating clearly with kitchen staff.
- Increased repeat business by fostering strong relationships with regular patrons through exceptional service.
- Contributed to the restaurant''s profitability by upselling menu items and making personalized recommendations based on guest preferences.
- Assisted in training new waitstaff, sharing industry knowledge and best practices to improve overall team performance.
- Streamlined table turnover times by swiftly clearing dishes, resetting tables, and seating new guests as quickly as possible.
Education
High School Diploma - Metal Work
Ihlathi High School
Bulawayo Zimbabwe 12.2006
Skills
Fine dining experience
Cleanliness standards
Food safety awareness
Order accuracy
Cash handling proficiency
Table setting expertise
Wine history
Customer service
Food presentation
Guest relations
Order taking
Complaint resolution
Dining area maintenance
Quality control
Fine dining
Software
Pilot system
Timeline
Food and Beverage Waiter
Moja Cafe Soweto
01.2018 - 01.2022
Food Waiter
Vhedichio 5 Star Restaurant
01.2013 - 11.2017
Food and Beverage Waiter
Gharadelis/ Trumps Steak House 5 Star
01.2010 - 01.2013
High School Diploma - Metal Work
Ihlathi High School