Summary
Overview
Work History
Education
Skills
References
Projects
Timeline
Zenzi Morudu

Zenzi Morudu

Johannesburg

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Client Service Administration/ Customer Service

Cash Balance (Financial Services)
07.2021 - 08.2023
  • Managed administrative tasks such as filing, scanning, and correspondence typing
  • Contacted clients to obtain missing information or answer queries
  • Coordinated settlement and payment letters
  • Handled telephone calls and greeted clients
  • Provided efficient client service and feedback via chat, email, and WhatsApp
  • Conducted credit assessments
  • Created debit order mandates
  • Maintained CRM system.

Customer Service Consultant

Accenture Services later Edcon Group (Retail and Financial Services)
07.2019 - 09.2020
  • Answered phone calls and liaised with customers
  • Responded to customer inquiries via phone, email, and chat
  • Resolved customer complaints and escalated issues to appropriate departments
  • Contacted customers to update their account information and ensured that customers received monthly statements
  • Managed customer issues and resolved complaints efficiently
  • Collected outstanding debt and set up repayment plans (PTP).

Inbound Call Centre Agent

Merchants Dimensions Data Vodacom (Telecommunications)
01.2017 - 06.2019
  • Answered incoming calls
  • Responded to customer inquiries via phone and emails
  • Resolved customer complaints and escalated issues to appropriate departments
  • Maintained customer records and updated account information
  • Troubleshot customer issues and provided technical support
  • Managed customers' accounts and addressed their billing queries.

Education

Business Management - N4-N6 -

Central Johannesburg College, Johannesburg, Parktown
12.2016
Subjects: Entrepreneurship and business management, Communications, Computer Practice, Public Relations, Sales Management, Intro Accounting

Senior Certificate - Garde 12 -

Vulanindlela Secondary School
12.2007
Subjects: Isizulu, English, Mercantile Law, Business Economics, Economics and Accounting

Skills

  • Work within a pressurized environment
  • Communication skills
  • Customer focused
  • Time management
  • Telephone antique
  • Active listening, empathy and problem-solving
  • C3D seble, I cap, M2 , knowledge Base, Vision, Noble, Webfin, CRM, Nu-pay and Out look
  • Teamwork and Collaboration
  • Customer Service
  • Computer Skills
  • Data Entry
  • Product Knowledge

References

  • Mphala Mampuru, Team Manager, Accenture Services and Edcon Group, 076 165 8818, mampuru@workforcestaffing.co.za
  • Kgomotso Molekane, Team Leader, Cash Balance, 063 797 9011

Projects

10/08, 02/12, Dial Student, Counting of Stock, Scanning and Packing 01/08, 11/08, Love Life youth Organisation (Volunteer), Facilitations, Motivational Classes, Arts and Recreation

Timeline

Client Service Administration/ Customer Service - Cash Balance (Financial Services)
07.2021 - 08.2023
Customer Service Consultant - Accenture Services later Edcon Group (Retail and Financial Services)
07.2019 - 09.2020
Inbound Call Centre Agent - Merchants Dimensions Data Vodacom (Telecommunications)
01.2017 - 06.2019
Central Johannesburg College - Business Management - N4-N6,
Vulanindlela Secondary School - Senior Certificate - Garde 12,

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Zenzi Morudu