Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Zenzele Nicholus Mkhabela

Zenzele Nicholus Mkhabela

Reaction Control Officer & Driver
Midrand

Summary

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Transportation professional dedicated to delivering packages on time and in perfect condition. Offering excellent interpersonal and time management skills.

Overview

14
14
years of professional experience
6
6
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Reaction Control Officer

Alacon Protection Services
02.2023 - Current
  • Monitored and reported on aligned group risk concentration, identifying current and emerging risk, assessing risk appetite and facilitating business dialogue.
  • Reviewed internal controls documentation, evaluating adequacy and suggesting improvements where necessary.
  • Understood risk framework, business policies and available programs, translating into plans for business growth, risk management and threat mitigation.
  • Active Car Patrolling and intelligence Gathering.
    Safeguarding.
  • Armed Escorts and protection when required.
  • Report writing.
  • Protection of assets and Clients.
  • Monitoring of radio and communication channels.
  • Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
  • Maintained physical fitness to perform physically demanding job tasks.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Controlled access to property to secure facility and grounds from unauthorized entry.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Detailed theft, access violations, and other incidents with reports to boost success of future criminal or civil remediation.
  • Supported criminal investigations by collaborating fully with local law enforcement representatives.
  • Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.
  • Participated in ongoing professional training, staying current on industry trends and best practices for armed security officers.
  • Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
  • Examined doors, windows and gates to verify security.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Reaction Officer & Duty Alarm Responded

Lead Security Services
08.2022 - 12.2022
  • Coordinated operations with other emergency service groups.
  • Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
  • Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
  • Wrote detailed narrative reports for use in investigations.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Active Car Patrolling and intelligence Gathering.
  • Armed Escorts and protection when required.
  • Monitoring of radio and communication channels.

Driver & Manager

Own Business
01.2019 - 11.2022
  • Followed all relevant traffic laws and safety regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

Driver & Deliveries

Swift
08.2010 - 12.2014
  • Followed all relevant traffic laws and safety regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Delivered goods and products to customer on time and in excellent condition.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Minimized liability by consistently following road rules when driving.
  • Generated consistent referrals and repeat business by providing friendly and fast service.

Reaction Guard & Supervisor

Sandton Central Crew
02.2010 - 07.2010
  • Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
  • Protected valuable assets by securing doors, windows, gates, and other points of entry after business hours or during special events.
  • Complied with all company policies, local laws, and regulations governing security guard duties.
  • Assisted in training new guards on company procedures, site-specific protocols, and effective security practices.
  • Maintained accurate records of visitors, deliveries, and other activities for easy reference in case of security breaches or investigations.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Contributed to a safe environment for employees and customers with diligent surveillance in retail settings.
  • Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
  • Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
  • Maintained order during events with efficient crowd control techniques and clear communication with event staff.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Detected potential threats by closely observing behaviors, identifying suspicious activities, and promptly reporting incidents to supervisors or law enforcement.
  • Promoted workplace safety through regular inspections of facilities for hazards or potential issues requiring attention or repair.
  • Reduced risks of theft or vandalism by implementing access control procedures at entrances and exits of secured locations.
  • Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
  • Guided periodic property safety inspections and oversaw remedial action for potential hazards.
  • Enhanced security measures by conducting thorough patrols, monitoring CCTV systems, and maintaining a strong presence in designated areas.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Managed access to restricted areas using key cards or codes to ensure only authorized individuals entered secure spaces.
  • Collaborated with team members for seamless coordination, ensuring comprehensive coverage of all assigned areas.
  • Provided exceptional customer service by addressing visitor questions or concerns in a friendly and professional manner.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.

Education

High School Diploma -

Joseph Matsebula Secondary School
Driekoppies
01.2003 - 12.2008

Skills

Emergency Response

CCTV Surveillance

General security

Incident Reporting

Threat Management

Patrol operations

Physical Fitness

Electronic surveillance

Superior customer service

Crime prevention methods

Crisis Management

Detail Oriented

Security Equipment Operation

Surveillance

Report Generation

Night and Safe Deposit Procedures

Security Protocols

Security procedures knowledge

Workplace Safety

Vehicle inspections

Reporting skills

English fluency

Work ethic

Keen observer

Security camera monitoring

Emergency awareness

Self-Defense

Clean Driving Record

Valid Driver's License

Vehicle Maintenance

Passenger Assistance

Passenger transportation

Time Management

Problem-Solving

Customer Service

Punctuality

GPS and route planning

Safety Management

Computer Literate

Certification

Grade A & Competency

Timeline

Reaction Control Officer

Alacon Protection Services
02.2023 - Current

Reaction Officer & Duty Alarm Responded

Lead Security Services
08.2022 - 12.2022

Driver & Manager

Own Business
01.2019 - 11.2022

Driver & Deliveries

Swift
08.2010 - 12.2014

Reaction Guard & Supervisor

Sandton Central Crew
02.2010 - 07.2010

Grade A & Competency

12-2008

High School Diploma -

Joseph Matsebula Secondary School
01.2003 - 12.2008

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Zenzele Nicholus MkhabelaReaction Control Officer & Driver