Zenzele Xaba
Bartender
Durban
Summary
Call Center Agent & Mixologist with strong sales, customer service, and beverage management experience. Proven ability to handle 100+ daily calls, generate leads, close sales, resolve complaints, and prepare accurate quotes. Hands-on bartender skilled in creating original cocktail recipes, cooking house-made syrups from scratch, preparing garnishes, managing stock take, and handling basic barista coffee service while continuously expanding skills.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Bartender
Mist
Pinetown kloof , KZN
02.2026 - Current
- Processed [number] customer orders per shift while maintaining prompt service during busy periods.
- Deliver courteous table and counter service while keeping customer interactions professional and efficient.
- Prepare drinks accurately and maintain a consistent pace during peak service periods.
- Monitor stock levels and restock bar supplies to support smooth daily operations.
- Use telephone etiquette when taking reservations, answering questions, and relaying customer information.
- Support opening and closing tasks by setting up equipment and tidying service areas.
- Handle guest questions professionally and provide clear information about menu options and availability.
- Assist with simple drink setup and replenishment tasks during busy service periods.
Retention Customer Service Representative
BPO Group
Durban Mhlanga, KZN
06.2025 - 11.2025
- Handle 50+ customer interactions per day for account and billing questions from pharmacy clients.
- Review refund requests and approve or deny eligibility based on account details and financial guidelines.
- Document customer account information accurately to support billing follow-up and internal recordkeeping.
- Respond to customer questions about accounts with clear explanations and professional telephone etiquette.
- Prepare routine account notes and written updates using Microsoft Word and Microsoft PowerPoint when needed.
- Support lead qualification and call handling by directing inquiries to the right department and capturing key details.
Call Center Agent
Talksure
Durban Mhlanga, KZN
02.2025 - 06.2025
- Qualified leads from cold-call lists and passed warm prospects to the next stage of the sales pipeline.
- Resolved customer complaints with calm, courteous communication and maintained a positive caller experience.
- Captured call details accurately in data records and supported reporting with Microsoft Excel and Microsoft Word.
Customer Sales and Service Expert
CCI South Africa
Durban Mhlanga, KZN
02.2024 - 02.2025
- Prepared insurance quotations for house coverage requests and presented premiums clearly to support closing sales.
- Responded to customer complaints about service issues and resolved concerns with calm, courteous communication.
- Captured customer details accurately during calls and updated records using Microsoft Excel and Microsoft Word.
- Supported customer relationship management by following up on requests and keeping communication clear throughout the call.
- Used Microsoft PowerPoint and Excel to organize information for internal reference and reporting.
Education
High School Diploma -
Sikhethuxolo secondary school
Hammasdale mpumalanga Township05-2022
Skills
Customer service
Telephone etiquette
Complaint resolution
Call handling
Lead qualification
First call resolution
Customer relationship management
Data capture
Bartender
Barista
Mixiologist
Personal Information
- Gender: Male
- Nationality: South Africa
- Availability: Immediately available
- ID Type: ID Number
- ID Number: 0503216099088
ACHIEVEMENTS
Top-performing Campaign Facilitator and Lead Mixologist combining proven corporate leadership from CCI—where I was promoted within a year based on top sales stats to train new staff and floor-support interns in high-volume sales, lead generation, and complaint resolution—with fine-dining beverage expertise at Mist, Gillits Station, as a skilled Bartender, Barista, and Mixologist proficient in signature cocktail creation, house-made syrup preparation, stock management, and coffee service.
PERSONAL INFO
- Age 21
- Disability No
- Criminal Record No
LOCATION & TRANSPORT
- Willing to relocate
- Public Transport
Timeline
Bartender
Mist
02.2026 - Current
Retention Customer Service Representative
BPO Group
06.2025 - 11.2025
Call Center Agent
Talksure
02.2025 - 06.2025
Customer Sales and Service Expert
CCI South Africa
02.2024 - 02.2025
High School Diploma -
Sikhethuxolo secondary school