Zentonique Badat
Johannesburg,South Africa
Summary
Service-orientated administrative professional accomplished in maintaining neat, organised reception spaces for staff and guests. Managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work history
Food and Beverage Receptionist and Cashier
Garden Court Sandton City
Sandton, Gauteng
01.2024 - 04.2025
- Serve as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Greet and assist guests with professionalism, ensuring a seamless experience.
- Manage reservations, seating arrangements, and waitlists efficiently.
- Handle phone and email inquiries, providing accurate information about services and policies.
- Maintain an organised front desk, updating guest records and managing appointment schedules.
- Address guest concerns promptly and escalate issues to management when necessary.
- Support administrative tasks, including daily reports and coordination of events.
- Coordinate with kitchen and service staff to ensure smooth service delivery.
- Process billing inquiries and guide customers through payment processes.
- Monitor dining areas to ensure guest satisfaction and address any issues.
- Handle cash and credit/debit transactions accurately, balancing the register at the end of shifts.
- Maintain cleanliness and organization of the front-of-house area.
- Address and resolve any guest complaints promptly, escalating when necessary to ensure customer satisfaction.
- Follow all hotel policies and procedures, ensuring guest privacy, security, and compliance with safety guidelines.
Administration Clerk/Receptionist
Nazley OTC Pharmacy
01.2019 - 12.2023
- Managed front-desk operations, providing professional and friendly customer service.
- Scheduled and coordinated appointments and referrals, ensuring efficient patient care.
- Handled incoming phone calls and emails, responding to inquiries with professionalism.
- Assisted in inventory management, overseeing stock control to ensure continuous availability.
- Conducted data updates and analysis to support stock optimization and procurement decisions.
- Processed orders for stock replenishment, ensuring timely delivery and storage compliance.
- Monitored stock flow, ensuring efficient distribution from storage to pharmacy counters.
- Executed Goods Received Voucher (GRV) clerk duties, verifying and recording inventory shipments.
- Managed cash register operations, handling transactions with accuracy and integrity.
Au Pair-Childcare Provider
OVC – Work, Study, Travel
, United States of America
01.2018 - 12.2019
- Provided attentive and nurturing care for children, ensuring their safety and well-being at all times.
- Assisted with morning routines, including waking children and preparing them for the day.
- Managed bathing, dressing, and grooming of infants and toddlers, promoting hygiene and comfort.
- Engaged children in age-appropriate activities, fostering creativity, learning, and social development.
- Prepared nutritious meals tailored to the children’s dietary needs and preferences.
- Maintained organization of children's belongings, ensuring a clean and structured environment.
- Oversaw bedroom tidiness, including making beds and arranging personal spaces.
- Handled children’s laundry, ensuring cleanliness and proper clothing care.
Receptionist
Georgina Bagley Properties
01.2017 - 12.2018
- Meeting and greeting clients.
- Answering all incoming calls, assisting as required and relay messages.
- Making appointments.
- Follow up and follow through until the deal is closed.
- Working closely with the property management and sales team with administrative duties.
- Setting up appointments for estate agent.
- Accompany buyers during visits.
- Inspections of properties.
- Ensuring buyers have all relevant documents.
- Maintain the general filing system and file all correspondence.
- Ensure filing of closings and schedules according to company procedure.
Education
Grade 12 - English, Afrikaans, Tourism, Life Orientation, Consumer Studies, Business Studies, Mathematics Literacy
FH ODENDAAL HIGH SCHOOL
H & S Training
Skills
- Proficient in Microsoft Office packages (MS Excel, Word)
- Professional customer service
- Excellent telephone etiquette
- Strong administration and coordination skills
- Resilient and able to work under pressure
- Calendar management
Personal Information
- ID Number: 980814 0042 083
- Nationality: South African
Certification
Code 8-Drivers License
Timeline
Food and Beverage Receptionist and Cashier
Garden Court Sandton City
01.2024 - 04.2025
Administration Clerk/Receptionist
Nazley OTC Pharmacy
01.2019 - 12.2023
Au Pair-Childcare Provider
OVC – Work, Study, Travel
01.2018 - 12.2019
Receptionist
Georgina Bagley Properties
01.2017 - 12.2018
Grade 12 - English, Afrikaans, Tourism, Life Orientation, Consumer Studies, Business Studies, Mathematics Literacy
FH ODENDAAL HIGH SCHOOL
H & S Training
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