Summary
Overview
Work History
Education
References
Timeline
Generic

Zenande Siphesihle Hlubi

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Summary

Enthusiastic individual passionate to improve understanding of Administration. History of completing work to professional standards, meeting strict deadlines and demonstrating excellent attention to detail. Strengths include multitasking and time management and customer rapport building. Passionate Intern with recently obtained National Diploma in Public Management. Energetic individual with outstanding interpersonal, analytical and critical thinking skills. Currently pursuing entry-level position to build valuable experience.

Overview

3
3
years of professional experience

Work History

Intern

eThekwini Municipality (Parks, Recreation & Culture Unit)
6 2022
  • Capturing of customer complaints on CMS system (complaints management system)
  • Handling of incoming and outgoing communication for the reception
  • Updating the notice board
  • SharePoint
  • Records management
  • Order of stock and stationery for the records office
  • Archiving/filing of records
  • Taking/ capturing of minutes
  • Assisting members of the public, as well as staff from other departments and districts with their queries, and referring them to the relevant personnel
  • Relieving the executive secretary of the deputy head, this includes management of his diary/ calendar, compiling of his weekly plan report, handling of incoming and outgoing communication for his office amongst other things
  • Liaising with Konica Minolta (printer, order of toners)
  • General administration Compiling of time-sheet stats for botanic gardens HQ
  • Responsible for all administrative tasks that fall within the office of the Senior Manager PLC: coastal regions office.

Customer Services Representative

Call Centre International (CCI)
09.2019 - 12.2019
  • Answering customer questions and resolving problems
  • Providing technical support
  • Gathering customer feedback
  • Promoting products and services
  • Processed and issued product orders and service upgrades for customers.


Work-integrated Learning (WiL)/ In-service Training

Clairwood Hospital (KwaZulu-Natal Department of Health)
11.2018 - 08.2019
  • Receive and register hand delivered mail/files
  • Handle incoming and outgoing correspondence
  • Filing/storage, tracing (electronically/manually) and retrieval of documents
  • Operate office machines in relation to the register function
  • Sort and package files for archives and distribution
  • Compile list of documents to be archived and submitted to the supervisor
  • Provide an effective and efficient human resource service
  • Maintain leave, personal and housing allowance files for staff
  • Capturing of leave form & claim form on PERSAL system
  • Assist at the other HR components when required.

End-Controller

Makro Springfield
11.2016 - 01.2018
  • Monitor public areas for unusual activity and potential threats.
  • Identify potential thieves from customers or staff.
  • Ensure relevant documentation (till slips/invoices) for all transactions is checked and recorded when stock and / or fixed assets leave the Store or when Customers return stock.
  • Prevent any form of irregularity at the till points, kiosk counters and parcel counters.

Education

National Diploma in Public Management -

Durban University of Technology
Durban
04.2001 -

Grade 12 -

Brettonwood High School
Durban
04.2001 -

References

  • Ms. N.G Ntshangase, Senior Manager: eThekwini Municipality- Parks, Leisure and Cemeteries, 031 322 9303/ 068 542 3534, Nomusa.Ntshangase@durban.gov.za
  • MRS. T.D Shangase, Principal Administration Officer: eThekwini Municipality- Parks, Leisure and Cemeteries , 031 322 4043/ 072 769 6844, Thembelihle.Shangase@durban.gov.za
  • Ms. Z.R Bekwa, HRO Supervisor- Clairwood Hospital, 031 360 3755/073 055 7278, Zukiswa.bekwa@kznhealth.gov.za
  • Mr. S. Dube, Loss Prevention Supervisor- Makro Springfield Park, 031 203 2800
  • Mr. B. Faya, Trainer- Call Center International (CCI), 083 507 8166


Timeline

Customer Services Representative

Call Centre International (CCI)
09.2019 - 12.2019

Work-integrated Learning (WiL)/ In-service Training

Clairwood Hospital (KwaZulu-Natal Department of Health)
11.2018 - 08.2019

End-Controller

Makro Springfield
11.2016 - 01.2018

National Diploma in Public Management -

Durban University of Technology
04.2001 -

Grade 12 -

Brettonwood High School
04.2001 -

Intern

eThekwini Municipality (Parks, Recreation & Culture Unit)
6 2022

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Zenande Siphesihle Hlubi.