Zenande Mvinjelwa
Cape town
Summary
An energetic and outspoken,well-rounded individual who excels in any sphere she pursues.Dedicated in customer service representative with strong communication and multitasking skills. Bilingual in Isixhosa, English, and Afrikaans and committed to enhancing customer satisfaction and resolving inquiries efficiently.Cares has patience and empathy for customers and patients.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Concentrix
Cape Town
01.2025 - 10.2025
- Assisted customers with anything that had to do with their vehicles and bikes.
- Helped customers book and schedule appointments for motor repairs.
Sales Agent
Teleperformance
Cape Town
02.2024 - 10.2024
- Assisted customers with DISH inquiries and resolved issues that they had effectively.
- Maintained accurate records of customer interactions and transactions when it came to they payments .
Article Writing
Tsiba business school
Cape Town
01.2023 - 12.2023
- Developed research proposals while conducting well written and thought articles
Administrative Assistant
The Future Group: My Claims Centre Campaign
Cape Town
02.2023 - 11.2023
- Coordinating schedules and appointments for team members effectively.
- Monitoring and assisting with correspondence while keeping records and follow up with clients and senior management.
Inbound Call Center Agent
Capita: O2 Campaign
Cape Town
03.2022 - 12.2022
- Handled inbound calls and customer inquiries, and processed bills efficiently and professionally.
Education
Graduate Certificate - Nursing/Care Giving
Agnes Home Carers
Cape Town ,South Africa 06-2026
Diploma in Business Administration - Business Studies
Tsiba Business School
Cape Town,South Africa 01-2023
High School Diploma -
Fairbairn College
Cape Town,South Africa 11-2021
Skills
- Effective communication
- Bilingual in Isixhosa,English and Afrikaans
- Strong Computer Skills
- Leadership skills
- Team Work
- Flexibility
- Time management expertise
- Multitasking tasking
- Dependability
- Hard worker
- Customer care
Accomplishments
- Gate keeper in 2016 -Always on time to open the gate for learners and parents.
- Team netball captain in 2020- Ability to strategise and lead the team.
Timeline
Customer Service Representative
Concentrix
01.2025 - 10.2025
Sales Agent
Teleperformance
02.2024 - 10.2024
Administrative Assistant
The Future Group: My Claims Centre Campaign
02.2023 - 11.2023
Article Writing
Tsiba business school
01.2023 - 12.2023
Inbound Call Center Agent
Capita: O2 Campaign
03.2022 - 12.2022
Graduate Certificate - Nursing/Care Giving
Agnes Home Carers
Diploma in Business Administration - Business Studies
Tsiba Business School
High School Diploma -
Fairbairn College