Summary
Overview
Work History
Education
Skills
Software
Timeline
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Zelda Oosthuizen

Zelda Oosthuizen

Teacher
George

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience
3
3
Languages

Work History

Grade 2 Teacher

Life Community Services
01.2024 - Current
  • Improved students'' reading comprehension by implementing diverse literature selections and engaging activities.
  • Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
  • Served as a mentor teacher for student teachers, offering guidance and support throughout their practicum experiences.
  • Promoted creativity within the curriculum by incorporating art projects and performance-based assessments into lesson plans.

Sales Consultany

Capitec Bank
06.2016 - 10.2023
  • Skillfully managed complex deals by effectively coordinating with internal teams, such as finance and legal departments, to ensure timely completion.
  • Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
  • Helped clients to present the appropriate product selections based on their unique needs

Receptionist Administrator

Caprichem
01.2015 - 06.2016
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
  • Bolstered communication between departments by promptly disseminating important announcements or information via email or interoffice memos.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

BED Foundation Phase - Education

Unisa
Home Based
04.2001 -

NQF 5 - Banking And Financial Support Services

Cornerstone
Home Based
04.2001 -

National Certificate - Marketing Management

N4-N6
Boland College
04.2001 -

High School Diploma -

Monument Park
Kraaifontein
04.2001 -

Skills

  • Oral communication
  • Classroom Organization
  • Collaborative Teamwork
  • Educational research
  • Consultative Sales
  • Information Security
  • Call Management
  • Data Collection
  • Customer Support
  • Service Recommendations
  • File Management
  • Administrative Support

Software

Office Suite

Timeline

Grade 2 Teacher

Life Community Services
01.2024 - Current

Sales Consultany

Capitec Bank
06.2016 - 10.2023

Receptionist Administrator

Caprichem
01.2015 - 06.2016

BED Foundation Phase - Education

Unisa
04.2001 -

NQF 5 - Banking And Financial Support Services

Cornerstone
04.2001 -

National Certificate - Marketing Management

N4-N6
04.2001 -

High School Diploma -

Monument Park
04.2001 -

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