Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Zelda Erasmus

Zelda Erasmus

Duty Manager
Boksburg

Summary

I’m a highly-organised administrator with proven office management skills and lots of initiative. I’m able to deal with people at all levels and capable of ensuring the office runs like clockwork. Experience of organising and supervising of the administrative activities in a busy office environment is my priority, all within budget and to tight timescales.

I also have knowledge of using a range of office software, including email, spreadsheets and databases.

As you can see, I have had extensive work experience in office environments, the airline sector and Logistics industries, giving me varied skills and the ability to work with many different types of people. I believe I could fit easily into your team.

I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm. I'm keen to work for a company with a great reputation and a high profile.

I would embrace the opportunity to bring my expertise and insight to the table.

I have taken advantage of a number of in-house courses and have applied them by setting up new processes in and helping to supervise new staff in the administration office.

I have demonstrated an ability to work across departments and to establish strong working relationships with colleagues, clients and various internal departments. I also believe that the achievements listed in my CV prove my ability to take on new responsibilities and my potential to develop my career.

Overview

18
18
years of professional experience

Work History

Duty Manager

Swissport Cargo Services
09.2015 - Current
  • Overall responsibility for the management of the business unit and unit results
  • Implementation of marketing and sales, operational, human resource, financial and general policies within the business unit as set by the Cargo Business Line Leader
  • Compliance with the strategic objectives, overall service concepts and operational requirements
  • Meeting of SLA requirements of the Airlines handled within the business unit
  • Business planning and budgeting
  • Marketing and sales
  • Operations and IT technology compliance
  • Organization and Human Resource implementation of company directives and guidelines
  • Ensuring and promoting adequate staffing of the business unit
  • Implementation and monitor adherence to financial reporting and administrative function, incl
  • Legal and fiscal
  • Monitor and report on the performance of the unit, ensure timely and adequate actions to be taken
  • Ensure necessary, timeous corrective and disciplinary action within the unit
  • Establish an effective and efficient communications and meeting structure within the unit
  • Network development upon request of the Cargo Business Line Leader within the business unit’s objectives
  • Ensure compliance to safety, security and quality
  • Provision of the necessary resources to comply with all regulatory authorities, suppliers, manufacturers, Swissport International and specific customer requirements
  • Provide the necessary infrastructure and other means to create a working environment that allows the staff to fulfill their tasks well and in accordance with corporate processes and procedures.

Admin Supervisor

Swissport Cargo Services
09.2007 - 09.2015
  • Producing documents, briefing papers, reports and presentations
  • Experience of managing a team of up to 10 staff members
  • Organizing and maintaining diaries and making appointments
  • Assisting with the preparation of the monthly management accounts
  • Monitoring of staff timesheets time in lieu and holidays
  • Organizing meetings
  • Maintaining & developing the office filing systems both on paper and computer
  • Ensuring that any concerns or complaints are dealt with appropriately
  • Involved with recruitment; dealing with and responses, sourcing potential candidates and arranging interviews
  • KEY SKILLS AND COMPETENCIES leading by example, providing clear management and leadership
  • Good office management skills and computing skills
  • Organizing maintenance of systems, document records, space management, etc
  • Self-motivated with the ability to work on your own initiative
  • Ability to come up with own ideas to take the company forward
  • Experience in forward planning and team management
  • Able to motivate a team and have excellent people management skills
  • Report monthly on office progress, identifying areas of concern or improvement
  • Supervising and optimizing the documents handling process
  • Taking measures to achieve operational goals
  • Implementing new procedures, services and technologies
  • Handling first-line communication with clients concerning the quality of services in day-to-day operations
  • Ensuring staff are completing C2K milestones within targets as set out in the SLA
  • Ensuring problem-solving is done where CIQ targets are not met
  • Raising CIQ awareness with staff
  • Coaching teams and individual job training
  • Set performance targets and objectives with staff
  • Review work performance and identify development
  • Conducting performance appraisal interviews and counselling when necessary concerning day-to-day issues
  • Recruiting within agreed guidelines and conducting disciplinary action
  • Planning and Day to day planning and organizing that adequate staff support and stationery is organizing
  • Supervision all aspects of the import and export process day to day of all office aspects
  • Ensuring that documentation and data is handled as per the airline standards
  • Supervising the use of authorized office equipment and its regular maintenance

Data Capturer

Swissport Cargo Services
04.2005 - 01.2007
  • To perform all contact, documentation, and system functions relating to import/export/warehousing
  • Any other duties as assigned by management from time to time
  • Ensure proper handling of documentation and timeous handing over to relevant personnel
  • Stationery control
  • Accountable for the accurate and timeous completion of airline data capture in line with CIQ targets as the SLA load sheet sets out
  • Data capturing
  • Handling of import, export, and transfer cargo
  • Attend to telephone and counter inquiries
  • Proof of delivery processing, document handed out to agents and clients
  • Over-the-counter handling of funds, receipts and related documentation
  • Notification of clients and agents
  • Ensuring that all charges due are collected, and recorded in full
  • Safety deposit of all monies
  • Interaction and liaison between stakeholders I.e
  • Staff, management, airlines and freight agents
  • General administrative duties, answering of phones, filing and customer Querie

Education

High School Diploma -

DR EG Jansen
Boksburg
04.2001 -

Skills

DR EG Jansen, Boksburgundefined

Accomplishments

  • Dangerous Goods CAT6
  • Live Animal Regulations
  • First Aid Level 1
  • Train the Trainer
  • Professional Experience
  • April 2019
  • April 2010 - Atlanta, USA for Training on Delta Airlines
  • September 2008 - Zurich, Switzerland for Training on Swiss Air

Timeline

Duty Manager

Swissport Cargo Services
09.2015 - Current

Admin Supervisor

Swissport Cargo Services
09.2007 - 09.2015

Data Capturer

Swissport Cargo Services
04.2005 - 01.2007

High School Diploma -

DR EG Jansen
04.2001 -

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Zelda ErasmusDuty Manager