At Altron Digital Business, I excelled as a Systems Analyst, driving project success and enhancing customer satisfaction through expert problem-solving and efficient processes. My ability to foster teamwork and leverage analytical skills led to significant improvements in workflow and staff development. My approach combines technical prowess with strong communication, ensuring high-quality outcomes and employee growth.
Hi, I’m
Zelda Du Plessis
Specialist Systems Analyst
Cape Town,WC
Summary
Overview
30
years of professional experience
Work History
Altron Digital Business
Specialist: Systems Analyst
07.2013 - Current
Job overview
- Followed all company policies and procedures to deliver quality work.
- Implemented new training documents for staff, leading to higher employee retention rates and better overall performance.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Improved team collaboration by initiating regular strategy meetings.
- Developed training materials to enhance staff proficiency and productivity.
- Maintained database systems to track and analyze operational data.
- Mentored junior analysts on best practices in systems analysis techniques, contributing to their professional growth.
Education
University of LiverpoolLiverpool, England
Master of Engineering And Science from Information Systems Management
04.2001
University Overview
Skills
Customer Relations
Accomplishments
Accomplishments
- Created "How-to" documents in order to assist with new intern members which led to quicker comprehension of team tasks and accuracy of tasks completed.
- Reason for points awarded: Accountability - Going the extra mile - Last week Friday Zelda, received a request to configure, which had to be done on Monday, Normally the SLA for product config is 5 days. Zelda worked over the weekend to ensure that the configuration was completed in time
- · Brownie Points Altron Mar 2020 Vanessa Aramugam has awarded 100 points to you in the Bytes G2G program. Reason for points awarded: Accountability - Going the extra mile - Always willing to assist. Works after core hours to get the job done. A great asset to Altron and it is pleasure to work with her.
- Brownie Points Altron Jun 2020 Dalesia Titus has awarded 100 points to you in the Bytes G2G program. Reason for points awarded: People Focus - Caring Demonstrated - Just want to commend you for getting the Tuniexp error bucket up to date, great work !!!!
- · Shout Out Altron Jun 2021 Congratulations! Your colleague Dalesia Titus has sent you a GETS THINGS DONE shoutout with the following message: Thank you for acting immediately and getting the configuration request into production in a day. You are a star!
- Shout Out Altron Jul 2021 Congratulations! Your colleague Elna Moorhouse has sent you a THANK YOU shoutout with the following message: Hi team, We had our normal monthly EDW meeting with Ritesh and the EDW Vodacom leadership today. At the end of the meeting, Ritesh shared his gratitude for our EDW Development and Operational team’s continues high quality of delivery and great service. I would like to extend my thanks to each end every one of you for your continuous hard work and keeping up the high levels of delivery Vodacom has come to recognize. We are going through so many challenges related to the 3rd wave of COVID and some of our team members are experiencing the impact of the current social unrest in our country. Keep up the great work and stay safe! Kind Regards, Rudi Nieuwenhuizen
- Shout Out Altron Aug 2021 Congratulations! Your colleague Elna Moorhouse has sent you a COLLABORATION shoutout with the following message: Thank you Zelda for sharing the workload and doing your own releases when a co-worker thought she had Covid.
- Shout Out Altron Aug 2021 Congratulations! Your colleague Andisiwe Nkwali has sent you an INTEGRITY shoutout with the following message Thank you for always assisting with standby. You are always willing to help and explain when there is something I don’t understand. I appreciate your work ethic.
- Shout Out Altron Sep 2021 Congratulations! For being a ShoutOut Leaderboard Winner for Quarter Two. We are thrilled that YOU have been recognised by your colleagues/peers for living the Altron values and going above and beyond your daily role. Through this recognition program your efforts in the workplace are rewarded with a R300 Voucher from Takealot.
- Shout Out Altron Oct 2021 Congratulations! Your colleague Elna Moorhouse has sent you a GETS THINGS DONE shoutout with the following message Congratulations on passing your GCP Data Engineer certification exam - Well done Zelda
- Shout Out Altron Oct 2021 Congratulations! Your colleague Elna Moorhouse has sent you a COLLABORATION shoutout with the following message Thanks for assisting Lloyd with getting the Write-off Automation in - Well Done
- Shout Out Altron Oct 2021 Congratulations! Your colleague Elna Moorhouse has sent you a COLLABORATION shoutout with the following message Thanks for assisting with the Prepaid IB Voice Spike last week. Appreciate the extra hours over the weekend
- Shout Out Altron Oct 2021 Congratulations! For being a ShoutOut Leaderboard Winner for Quarter Three. We are thrilled that YOU have been recognised by your colleagues/peers for living the Altron values and going above and beyond your daily role. Through this recognition program your efforts in the workplace are rewarded with a R300 Voucher from Pick n Pay.
- Shout Out Altron Dec 2021 Congratulations! Your colleague Elna Moorhouse has sent you a THANK YOU shoutout with the following message Thank you for the hard work to get the PI15 configuration items in on time, Happy Holidays and all the best for 2022.
- Shout Out Altron Mar 2022 Congratulations! Your colleague Elna Moorhouse has sent you a PASSIONATE shoutout with the following message thanks for being on time with the recons for month end (every month) and addressing the issues in time so that we don't sit with month end impacting issues
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Interests
Painting
Quilting
Timeline
Specialist: Systems Analyst
Altron Digital Business
07.2013 - Current
University of Liverpool
Master of Engineering And Science from Information Systems Management
04.2001
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