Summary
Overview
Work History
Education
Skills
Timeline
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Zeeshaan Siddiqi

Zeeshaan Siddiqi

Private Tutor
Cape Town

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Private Home Tutor teaching English and Arabic

self employed
06.2011 - 04.2020
  • Utilised extensive teaching experience to deliver complex concepts in clear, easy-to-digest ways.
  • Devised unique, engaging learning resources, effectively supporting core curriculum teachings.
  • Maintained in-depth knowledge of current and evolving curriculum to best meet exam and coursework requirements.
  • Demonstrated competencies in online lesson technologies, including screen and resource sharing and online whiteboard use.
  • Utilised technology in tutoring sessions to diversify and enhance learning.

Call Center Advisor

Webhelp South Africa
10.2016 - 03.2017
  • Provided constructive feedback during team meetings, fostering a culture of continuous improvement.
  • Supported the implementation of new technology platforms aimed at enhancing overall call center operations and productivity levels.
  • Streamlined call handling processes for improved efficiency and reduced wait times.
  • Managed high call volumes, maintaining professionalism under pressure while providing accurate information.
  • Boosted customer retention rates with exceptional service and rapport-building skills.
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Ensured adherence to company standards by monitoring quality assurance metrics on a regular basis.
  • Trained new hires on company policies, procedures, and software systems, ensuring their smooth integration into the team.
  • Handled escalated customer complaints professionally, working towards mutually beneficial resolutions whenever possible.
  • Participated in ongoing professional development programs to stay current with industry trends and best practices.
  • Worked closely with other departments to resolve any interdepartmental issues affecting customer experiences negatively.
  • Collaborated with colleagues to share best practices and enhance overall team performance.
  • Maintained a calm demeanor even during challenging circumstances, exemplifying emotional intelligence as a Call Center Advisor.
  • Contributed to team success by consistently meeting or exceeding performance targets.
  • Delivered comprehensive product knowledge to assist customers in making informed decisions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Approved and terminated customer contracts upon request.
  • Processed debit and credit card and electronic check payments.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Managed timely and effective replacement of damaged or missing products.
  • Delivered prompt service to prioritize customer needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Teaching Assistant

Rylands Primary School
1 2007 - 12.2009
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Assessed and catered to student needs by providing one-to-one support and guidance.
  • Collaborated with teacher to devise and execute challenging, stimulating lessons aligning with school's philosophy and mission.
  • Established positive relationships with students, leading by example and responding appropriately to classroom needs.
  • Organised and distributed learning materials, homework, textbooks and classroom supplies.
  • Provided stimulating learning environments, motivating students to engage with class activities and reach potential.
  • Cleaned and organised classrooms before lessons and cleared afterwards.
  • Supervised and provided support to pupils with special needs, constantly helping with access to learning.
  • Supplied teachers with detailed and regular feedback on pupils' achievement, progress and problems.
  • Assisted teacher with marking assignments and reporting feedback to students and parents.
  • Offered students one-on-one assistance with class assignments and activities.
  • Organised classroom spaces and materials to help teacher prepare for lessons.
  • Encouraged student interaction to develop positive learning and socialisation experiences.
  • Used teacher assessment data to customise interventions and best help children with learning difficulties.

Education

TEFL/TESOL certificate - Teaching English to foreign students

TEFL SA
Cape Town, WC

Diploma - English

Alison
UK
04.2001 -

Matric -

Islamia College
Cape Town, South Africa
04.2001 -

Skills

Differentiated Instructionundefined

Timeline

Call Center Advisor

Webhelp South Africa
10.2016 - 03.2017

Private Home Tutor teaching English and Arabic

self employed
06.2011 - 04.2020

Diploma - English

Alison
04.2001 -

Matric -

Islamia College
04.2001 -

Teaching Assistant

Rylands Primary School
1 2007 - 12.2009

TEFL/TESOL certificate - Teaching English to foreign students

TEFL SA

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