Zeenat Martin
Hostess
Cape Town,WC
Summary
Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Experienced with greeting and seating guests efficiently, managing reservations, and providing welcoming environment. Utilizes strong communication skills to ensure smooth interactions and guest satisfaction. Knowledge of handling guest inquiries and resolving issues promptly to maintain positive dining experience.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Hilton/ Claw BBQ
Manama, Bahrain
04.2025 - Current
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Checked in with servers to confirm preparedness before seating customers.
- Answered customer questions about hours, seating, and menu information.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Live-in-nanny
Mrs Simone Van Nelson Naidoo
02.2024 - 08.2024
- Maintained a clean living space by performing light housekeeping duties such as laundry, dishes, and tidying up play areas.
- Adapted swiftly to changes in family dynamics or schedules, demonstrating flexibility and resourcefulness in providing high-quality childcare services.
- Established productive relationships with other household staff members, working in tandem to create a supportive and harmonious living environment for the family.
- Ensured children''s safety and well-being with thorough supervision during indoor and outdoor playtime.
Sales /Store Manager's Assistant
Sportscene TFG Group (Retail)
11.2023 - 01.2024
- Assist customers with loca ng merchandise and provide product informa on. Respond to customer inquiries and resolve any issues or complaints. Offer styling advice and sugges ons to enhance the shopping experience. Sales Assistance: Process transac ons at the cash register, including handling cash, credit cards, and returns. Meet or exceed sales targets and encourage add-on sales. Inform customers of ongoing promo ons, sales, and loyalty programs. Merchandising and Stock Management: Organize and arrange merchandise on displays and racks to a ract customers. Restock shelves and displays as needed, ensuring items are properly labelled. Conduct inventory counts and assist with the management of stock levels. Store Maintenance: Keep the sales floor clean and dy, including arranging clothing and folding items. Maintain fi ng rooms in a clean and organized state, ensuring items are returned to the sales floor. Ensure that store policies regarding health and safety are followed.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
High School Diploma -
04.2001 -
Skills
Greeting guests
Reservation coordination
Guest relations
Front-of-house display creation
Customer service
Supply restocking
Team collaboration
Efficient seating
Food station setup
Menu board art
Waitlist management
Timeline
Restaurant Hostess - Hilton/ Claw BBQ
04.2025 - Current
Live-in-nanny - Mrs Simone Van Nelson Naidoo
02.2024 - 08.2024
Sales /Store Manager's Assistant - Sportscene TFG Group (Retail)
11.2023 - 01.2024
Westridge Secondary School - High School Diploma,
04.2001 -