Zeenat Ebrahim
Professional And Skilled Administrator
Cape Town
Summary
Resourceful and detail-oriented administrative professional with extensive experience in operations, procurement coordination, and customer relationship management. Strong background in inventory oversight, supplier communication, invoice processing, and marketing support. Proven ability to manage multiple priorities under pressure, with a focus on efficiency, accuracy, and team collaboration. Looking to apply this experience in a marketing procurement role where organizational, vendor liaison, and negotiation skills are key.
Overview
25
25
years of professional experience
Work History
Assistant Practice Manager
Cape Urology
08.2025 - Current
- Provide full administrative and billing support to two Urologists in a high-volume specialist practice.
- Process medical aid claims, payment allocations, and reconciliations accurately and within turnaround times.
- Investigate and resolve payment-related queries from patients and medical schemes end-to-end.
- Liaise with medical aids, patients, and hospital billing departments to resolve outstanding accounts.
- Maintain detailed, audit-ready patient and financial records in compliance with POPIA and healthcare regulations.
- Monitor ageing accounts and conduct structured follow-ups to ensure timely resolution.
- Ensure accurate data capture and disciplined document management across digital systems.
- Key Strength: Strong reconciliation ability, professional stakeholder engagement, and strict confidentiality compliance.
Operations Administrator
Spindel, Instant Brands and Laifen
03.2023 - Current
- Oversee procurement processes and maintained optimal inventory levels for multiple product lines.
- Manage vendor relations and coordinated delivery schedules to ensure timely order fulfilment.
- Handle invoicing and monitored payment cycles for buying groups and individual clients.
- Coordinate point-of-sale inventory and ensured consistency between physical and digital stock records.
- Provide logistical support including managing repairs, dispatches, and internal task delegation.
Medical Administrator
Southern Anesthetics
03.2021 - 02.2023
- Schedule procedures and facilitated cost estimate processes between medical providers and patients.
- Implemented effective communication protocols across departments, improving efficiency and data security.
- Maintained confidential records, showcasing strong attention to detail and data handling compliance.
Career Break
Stay At Home Mom
03.2015 - 02.2021
- I felt the need to stay at home with my 2 sons age 13 and 11 while they were still little
Finance and Office Administrator
Union-Swiss
02.2008 - 02.2015
- Coordinating office events, team-building and external charity events
- Managing and creating corporate and external gifts
- Organizing conference bookings and training
- Accurate database management of all employees, past and current, processing of and reporting on all leave administration, recruitment administration, data management of the annual skills plan and training report, capturing of CV's, completion of the monthly HR metrics
- Booking local travel, processing local and international payments
- International customer care queries, managing and ordering the Bio-Oil stock in the office, supplier and client liaison
- Managing the senior team's credit card recons and Forex recons
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Marketing Coordinator
Simply Africa Travel & Tours
09.2007 - 01.2008
- Created and promoted customized travel and marketing packages.
- Liaised with clients and vendors to coordinate bookings, materials, and campaign execution.
- Managed accounts, invoicing, and sales pipeline documentation.
Property Administrator
Villa Sancho Properties
04.2007 - 08.2007
- Promoting property, client liaising, general administrative duties
- Invoicing and processing accounts
- Managing, maintaining and evaluating properties, diary management
- Conducted thorough background checks on potential tenants to maintain a safe living environment for all residents.
Talent Booker
Limelite Casting Agency
11.2006 - 03.2007
- Coordinating characters for TV, adverts and movies
- Liaising with clients and agents
- Answering of the telephone, faxing, filing, typing up documents
- Invoicing and processing accounts
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Customer Care Consultant & Events Coordinator
Vodacom Pty Ltd
02.2003 - 03.2006
- Coaching new call centre agents
- Administrative duties within the call centre
- Organizing office events and team-building functions
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Participated in regular training sessions to enhance understanding of new products or services offered by the company.
- Liaised with other departments to facilitate timely resolutions of customer concerns or requests.
- Provided first-contact resolution whenever possible by utilizing extensive product knowledge and problem-solving skills.
- Kept up-to-date on industry trends and developments, enabling informed guidance for customers seeking assistance or advice.
Survey Analyst
Dialogue Communications
10.2002 - 02.2003
- Streamlined survey processes for efficient data collection and analysis.
- Increased response rates by designing user-friendly and engaging surveys.
- Monitored project timelines closely to ensure prompt delivery of accurate reports while adhering to strict deadlines.
- Enhanced data accuracy by meticulously reviewing and validating survey results.
Telemarketer
Wooltru
09.2001 - 09.2002
- Generated new leads through targeted cold calling efforts, expanding the company's client base.
- Followed up with customers to solicit further sales.
- Provided exceptional customer service by actively listening to clients' concerns and providing appropriate solutions.
- Recorded contact information of customers and potential customers in internal database.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Education
Project Management
Udemy
04.2001 -
Advanced Certificate - Teaching English as a foreign language
TEFL FULL CIRCLE
Cape Town05-2020
Certificate - Emotional Regulation
INSTITUTE OF CHILD PSYCHOLOGY
05-2020
Certificate - Time Management
AVOCADO VISION
Cape Town05-2010
Certificate - Business Management
CAPE TECHNIKON
Cape Town05-2006
Matric Certificate - undefined
Abbott's College
Cape Town05-1999
Skills
Strong organizational ability, prioritizing skills, time management
Creative and Innovative thinking, always using my initiative
Excellent and professional telephone manner
Excellent customer relations and supplier liaison skills
Determined and tenacious, and see any tasks I am assigned through to completion
Delivery focused, working towards the achievement of goals and objectives
The ability to work independently, but form part of a team
Flexible, enthusiastic and can adapt to change
Resilient and willing to go the extra mile
A high integrity and professional approach
Procurement & Supplier Coordination
Inventory & Stock Management
Marketing Support & Coordination
Invoicing & Financial Administration
Logistics & Order Fulfillments
Vendor Relationship Management
Project & Operations Support
Customer Service & Communication
Administrative Excellence
Timeline
Assistant Practice Manager
Cape Urology
08.2025 - Current
Operations Administrator
Spindel, Instant Brands and Laifen
03.2023 - Current
Medical Administrator
Southern Anesthetics
03.2021 - 02.2023
Career Break
Stay At Home Mom
03.2015 - 02.2021
Finance and Office Administrator
Union-Swiss
02.2008 - 02.2015
Marketing Coordinator
Simply Africa Travel & Tours
09.2007 - 01.2008
Property Administrator
Villa Sancho Properties
04.2007 - 08.2007
Talent Booker
Limelite Casting Agency
11.2006 - 03.2007
Customer Care Consultant & Events Coordinator
Vodacom Pty Ltd
02.2003 - 03.2006
Survey Analyst
Dialogue Communications
10.2002 - 02.2003
Telemarketer
Wooltru
09.2001 - 09.2002
Project Management
Udemy
04.2001 -
Certificate - Emotional Regulation
INSTITUTE OF CHILD PSYCHOLOGY
Certificate - Time Management
AVOCADO VISION
Certificate - Business Management
CAPE TECHNIKON
Matric Certificate - undefined
Abbott's College
Advanced Certificate - Teaching English as a foreign language
TEFL FULL CIRCLE
References
- Manny Sancho, Villa Sanch Properties, 083 457 0808
- Dr Linda van Zyl, Southern Anaesthetics, 082 320 1148
- Linda Roberts, Southern Anaesthetics, 082 956 4092
Personal
Date of Birth:
28th November 1981