Summary
Overview
Work History
Education
Skills
Reference
Timeline
Server
Zebediah Phiri

Zebediah Phiri

Cosmo City

Summary

Dynamic hospitality professional with a proven track record at The Peach Hotel, excelling in front desk operations and customer service. Enhanced revenue through effective inventory oversight and reduced customer issues by 15% via innovative feedback mechanisms. Skilled in staff training and development, fostering a high-performance team environment.

Overview

2026
2026
years of professional experience

Work History

Assistant Front Office Manager

The Peach Hotel
03.2021 - Current
  • Contributed towards achieving budgetary targets set by senior management through effective cost control measures.
  • Trained new-hires on POS procedures to better service customers.
  • Increased repeat business through personalized guest interactions and exceptional service delivery.
  • Executed cash handling procedures daily, safeguarding transaction integrity.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Managed room inventory to optimize revenue opportunities during high-demand periods.
  • Reduced customer issues by 15% with introduction of surveys and questionnaires.
  • Supervised payroll corrections for accuracy and duplications.
  • Enhanced revenue and gross profits by eliminating waste and maximizing customer satisfaction.
  • Encouraged and mentored employees to boost performance and remove process inefficiencies.

Head Waiter

Clico Boutique Hotel
2019 - 01.2021
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Supervised server staff and simultaneously served personal section of tables.
  • Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
  • Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Trained staff members on use of POS system.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.

Education

BBA - Business Management

University of South Africa
Pretoria
12.2021

Skills

  • Front desk operations
  • Customer service
  • Cash handling accuracy
  • Reservation handling
  • Complaint handling
  • Staff training and development
  • Microsoft Office Suite
  • Inventory oversight
  • Room assignment coordination
  • Hospitality services
  • Effective multitasking
  • Payroll and budgeting

Reference

- Available on Request

Timeline

Assistant Front Office Manager

The Peach Hotel
03.2021 - Current

Head Waiter

Clico Boutique Hotel
2019 - 01.2021

BBA - Business Management

University of South Africa

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Zebediah Phiri