Zebediah Phiri
Cosmo City
Summary
Dynamic hospitality professional with a proven track record at The Peach Hotel, excelling in front desk operations and customer service. Enhanced revenue through effective inventory oversight and reduced customer issues by 15% via innovative feedback mechanisms. Skilled in staff training and development, fostering a high-performance team environment.
Overview
2026
2026
years of professional experience
Work History
Assistant Front Office Manager
The Peach Hotel
03.2021 - Current
- Contributed towards achieving budgetary targets set by senior management through effective cost control measures.
- Trained new-hires on POS procedures to better service customers.
- Increased repeat business through personalized guest interactions and exceptional service delivery.
- Executed cash handling procedures daily, safeguarding transaction integrity.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
- Reduced customer issues by 15% with introduction of surveys and questionnaires.
- Supervised payroll corrections for accuracy and duplications.
- Enhanced revenue and gross profits by eliminating waste and maximizing customer satisfaction.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
Head Waiter
Clico Boutique Hotel
2019 - 01.2021
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Supervised server staff and simultaneously served personal section of tables.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Trained staff members on use of POS system.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
Education
BBA - Business Management
University of South Africa
Pretoria 12.2021
Skills
- Front desk operations
- Customer service
- Cash handling accuracy
- Reservation handling
- Complaint handling
- Staff training and development
- Microsoft Office Suite
- Inventory oversight
- Room assignment coordination
- Hospitality services
- Effective multitasking
- Payroll and budgeting
Reference
- Available on Request
Timeline
Assistant Front Office Manager
The Peach Hotel
03.2021 - Current
Head Waiter
Clico Boutique Hotel
2019 - 01.2021
BBA - Business Management
University of South Africa