Zebedee Kapp

Work History

Business Development Manager

Home Care

08.2023 - Current

Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
Launched new product lines by conducting extensive competitor analysis and identifying gaps in the existing market offerings.
Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
Streamlined internal processes by introducing innovative tools and technologies, enhancing overall operational efficiency.
Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
Championed corporate social responsibility initiatives that positively impacted community relations while bolstering the company''s reputation as a responsible corporate citizen.
Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
Reached out to potential customers via telephone, email, and in-person inquiries.
Kept meticulous client notes and updated account information in company databases.
Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
Monitored market trends and competitor activities to identify areas of potential opportunity.
Scheduled and implemented product promotions in accordance with available inventory and staff resources.
Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Managed accounts to retain existing relationships and grow share of business.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Implemented systems and procedures to increase sales.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Built relationships with customers and community to establish long-term business growth.

Financial Advisor

Old Mutual

11.2022 - 02.2023

Completed basic course/training ( Re5)

Field Camera Operator

EVS-Enviro Vision Solutions

10.2019 - 09.2022

Operated various types of cameras, including DSLRs, cinema cameras, and ENG systems to adapt to different shooting scenarios.
Ensured optimal lighting conditions for each scene by working closely with the lighting department during setups.
Enhanced overall production efficiency by proactively troubleshooting equipment issues and providing timely solutions to minimize downtime.
Contributed to streamlined editing process by labeling footage accurately based on shot type or content relevance for reference.
Reduced setup time through proficient handling of camera rigging and maintenance tasks.
Supported a safe work environment on set by adhering to established safety protocols for camera operations and equipment handling.
Safeguarded valuable equipment through particular inventory management and proper storage procedures.
Supported multi-camera setups by effectively communicating with other operators/fire department to achieve desired coverage during live events.
Developed strong relationships with fire department and talent through clear communication skills and professional conduct on set.
Fostered a safe working environment by adhering to safety guidelines and ensuring proper use of equipment.
Worked closely with Head office to coordinate footage and ensure seamless execution.
Assisted in location scouting, helping the team select visually appealing settings that aligned with project objectives.
Managed a crew of assistants effectively delegating tasks related to camera setup, maintenance, storage management when needed.
Set up and operated remote cameras for live video feeds.
Changed camera attachments based on specific shot requirements and environmental conditions.
Recorded multiple camera angles at once to capture dynamic shots.
Navigated challenging shooting locations with ease using specialized gear such as dollies, jibs, and cranes when necessary.
Kept abreast of industry trends through participation in professional workshops and seminars, staying current with new technologies in the field.
Calculated proper lighting, shutter angles, camera distances and shot factors.
Developed and implemented innovative camera techniques, angles and setting to capture footage.
Delivered high-quality footage under tight deadlines by efficiently managing time on set and during post-production tasks.

Hostel Supervisor

Ladysmith Senior Secondary School

04.2018 - 11.2018

Improved hostel efficiency by streamlining check-in and check-out procedures for the students.
Enhanced student satisfaction by promptly addressing concerns and implementing solutions.
Resolved conflicts between students diplomatically, maintaining a peaceful atmosphere for all students..
Collaborated with maintenance team to address facility issues promptly, minimizing students inconvenience.
Implemented safety measures for students and staff, resulting in a consistently secure environment.
Organized sport for students to foster a sense of community within the hostel environment.
Conducted random inspection of hostel's policies by visiting and checking rooms for adherence to cleanliness and hygiene standards.
Enhanced sport training in order for students to stay fit.

Junior Technician

Touch Tronic (PTY)LTD

01.2015 - 12.2016

Improved customer satisfaction by providing timely and effective technical support.
Developed strong relationships with clients and vendors by maintaining clear communication channels throughout project timelines.
Supported team members in resolving challenging technical problems, fostering an atmosphere of collaboration and knowledgesharing.
Conducted routine equipment maintenance, ensuring optimal functionality and longevity.
Assisted senior technicians in complex installations, resulting in efficient project completion.
Assisted clients with understanding complex technological concepts in simple terms, empowering them to make informed decisions.
Provided exceptional customer service, addressing client concerns efficiently and professionally.
Contributed to the successful completion of projects by following detailed instructions from senior technicians.
Participated in training sessions to expand technical skillset, enhancing overall proficiency levels within the team.
Assisted help desk customers by troubleshooting computer-related issues such as virus removal, password resets, email setup and software installs.
Installed well-functioning LAN/WAN and managed servers and IPs.
Diagnosed and repaired problems with electrical and mechanical systems.
Liaised with internal departments to optimize productivity and efficiency.

Response Officer/Manager on Duty

All Sound Security (PTY)LTD

01.2011 - 11.2013

Managed access control systems, ensuring that only authorized individuals were granted access to restricted areas.
Reduced incidents of theft and vandalism by maintaining a strong presence in high-risk locations.
Assisted in the design of customized security plans for individual clients, addressing their unique needs while adhering to company standards.
Mitigated potential risks by conducting comprehensive site assessments and identifying areas requiring increased attention or improvement efforts.
Maintained accurate records of all incidents, actions taken, and follow-up measures required.
Provided excellent customer service while performing duties, fostering positive relationships with clients and building trust in our capabilities.
Responded swiftly to emergency situations, providing immediate assistance and coordinating with relevant authorities.
Improved communication between team members by implementing a standardized reporting system for all Response Officers.
Assisted in the development of effective security protocols for improved response times and incident management.
Evaluated and adjusted security measures based on regular assessments of potential threats, maintaining a safe environment for all.
Collaborated closely with management to address potential security threats and develop appropriate action plans.
Participated in ongoing training programs to stay current on industry best practices and enhance professional skills.
Worked effectively under pressure during high-stress situations, remaining calm and focused on resolving issues efficiently.
Raised awareness among employees about safety protocols by providing informative presentations tailored to specific workplace environments.
Conducted regular equipment inspections to ensure optimal functionality during critical situations.
Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
Patrolled assigned areas to prevent and detect roadway crimes.
Answered emergency calls for help from citizens and business owners.
Talked regularly with citizens to establish rapport and become familiar presence in area.
Followed all safety protocols and took necessary precautions while providing care.
Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
Initiated plans to improve customer relations, quality standards, and service efficiency.

Concierge

Pezula Resort & Spa

02.2009 - 12.2010

Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Efficiently managed lost-and-found items, reuniting guests with their possessions whenever possible.
Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Maximized guest satisfaction by promptly addressing concerns and resolving issues.
Developed strong relationships with local businesses, facilitating exclusive deals for hotel guests.
Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks related to guest services.
Promoted hotel amenities through engaging conversations with guests about their preferences and interests.
Kept up-to-date on industry trends and best practices in order to continually enhance the quality of services offered.
Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Collaborated with other hotel staff to create seamless guest experiences from check-in to checkout.
Contributed to a positive work environment by maintaining a professional demeanor at all times.
Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
Upheld hotel policies and procedures by providing high level of customer service.
Greeted guests upon arrival by providing warm welcome.
Scheduled and confirmed restaurant reservations for guests.
Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.

Summary

Overview

Work History

Business Development Manager

Financial Advisor

Field Camera Operator

Hostel Supervisor

Junior Technician

Response Officer/Manager on Duty

Concierge

Education

High School Diploma -

Skills

Certification

Hiking, Gym, Running, Golf, Scenic adventures, Time with my dogs, Fishing

Timeline

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