Zaytoon Jappie

Work History

Kapriconstruction

Cape Town

05.2021 - Current

Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Computerized office activities, maintained customer communications, and tracked records through delivery.
Collected, validated, and distributed information to employees.
Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Entered and maintained departmental records in company database.
Maintained personnel records and updated internal databases to support document management.
Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Improved employee productivity with effective time management strategies for daily tasks.
Maintained accurate documentation of company policies and procedures for easy reference by all employees.
Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.

Mode (Boutique)

Cape Town

02.2015 - 08.2019

Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Consulted with customers to assess needs and propose optimal solutions.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Evaluated suppliers to maintain cost controls and improve operations.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Implemented marketing strategies to increase brand awareness and attract new customers.

Alies Wheels

Cape Town

04.2011 - 10.2014

Supervised day-to-day operations to meet performance, quality and service expectations.
Improved customer satisfaction by addressing and resolving complaints promptly.
Developed strong working relationships with staff, fostering a positive work environment.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Developed strategy to increase sales and drive profits.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Managed inventory levels to minimize stockouts while reducing overhead costs.