Zayn Mayet
Advisor Life Consultant, Claims Credit Life Assessor And Debt Collection Consultant
Johannesburg,Johannesburg
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Credit Life Claims
ABSA GROUP
Johannesburg
5 2021 - 5 2022
- To assess or process claims in order to deliver on approved operational procedures in effective and efficient manner
- Responsible for processing and investigating death and retrenchment loss of income claims relating to customers policies
- Developing and maintaining active relationship with policyholders to ensure high level of service to maximize satisfaction
- Work with 20 to 30 cases per day entailing and analysis of each case to be in accordance with individual policy data, and that all documentation provided meets standards described therein
- Ensuring records kept are accurate and up to date daily
- Ensuring that all activities/compliance are adhered too.
- Handled escalated customer complaints professionally, resolving issues promptly while maintaining positive client relationships.
- Increased accuracy in claims assessments through thorough research and attention to detail in documentation review.
- Streamlined communication channels between various departments, ensuring seamless collaboration throughout claims process.
Atom Sales Support Agent (appointments)
ABSA
Johannesburg
11.2015 - 09.2020
- To support sales process of Financial Planners
- Actively managing and scheduling of appointments
- Accessing and distributing lead information received from various sources
- Provide professional interaction to Financial Planners & clients
- Accurate record keeping of Leads, Extensive product knowledge
- Meet agreed daily appointment targets & deadlines
- Point of contact client assistance
- Conduct follow up courtesy calls to clients
- Report any non-adherence to laid down policies & procedures
- Financial planning process Operational Health & Safety representative in the workplace
- Virtual Trainee Advisor Mitigating Risk, Building relation
- Drafting Wills quoting & selling Estate Provider Plans.
- Provided timely support to sales representatives, contributing to higher closing rates.
- Contributed to better customer retention through dedicated account management practices such as regular check-ins.
Customer Service Consultant
WESBANK
Johannesburg
03.2015 - 08.2015
- General enquiries and customer complaints
- Data capturing, updating of customer details Transferring calls to relevant departments
- Handling of Accounts in Arrears, Authorizing border letters
- Quoting settlements, Tagging account for legal insurance Tagging accounts legal deceased estate Releasing of Original Natis (car papers & paid-up letters Assisting customers with new applications online & registering them with online self-help service Verifying and linking document Assisting customers with capital reduction Logging refund request and account closures Assisting approved Dealers with settlement quote
- Completed 45 outbound follow-up calls each day to qualified prospects interested in short term insurance offerings.
Customer Debt Management / Rehabilitation Consultant (inbound & Outbound Calls)
STANDARD BANK
Johannesburg
06.2011 - 04.2014
- Collecting on delinquent Home Loan account by means of telephonic collections Preventing roll over to late-stage collections Offering rehabilitation policy on accounts in arrears educating customers aiming to retain customers on rehabilitation through effective and efficient collections working with priority clients
- Managed approximately 30 incoming calls and emails per day from customers
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%.
Account Management Consultant (Inbound & Outbound Calls)
STANDARD BANK
Johannesburg
08.2008 - 06.2011
- Compliance with statutory regulatory and business requirements and product policies & procedures Telephonic collections on delinquent vehicle & asset accounts or out of order accounts Maintain call activity at agreed levels and update records Refer accounts to trace where no contact can be made
- Managed approximately 30 incoming calls and 20 outbound calls with 20 emails per day from customer.
Debt Collecting Consultant
STERLING DEBT RECOVERIES
Johannesburg
10.2007 - 07.2008
- Collecting on over limit Vodacom contract accounts Maintain and enhance customer service Maintaining high level of quality assurance
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Identified areas of improvement for clients operations, implementing targeted solutions to increase productivity.
- Improved organizational efficiency, overhauling outdated operational procedures with innovative, tech-driven solutions.
Education
High School Diploma -
Eldorado Park Senior Secondary School
Johannesburg , South Africa 01.2002 - 12.2006
Certificate in Call Centre, Inbound & Outbound Call Centre, Customer Service and PC training consists of both Software & Hardware -
Mount Carmel Learning Centre
Johannesburg , South Africa 01.2007 - 05.2007
Certificate in Customer Code -
Absa Learning
Johannesburg , South Africa 01.2018 - 08.2018
Skills
Product Knowledge on Financial Planning products / Vehicle & Asset Finance & home loans
Value added product knowledge
KYC / NCA / Wheels Line
Credit Skills / Endurance Performance Servant training
Barclays Values / Standard Bank Values
Financial needs Analysis knowledge
Sales Process / Administration
Problem solving /decision making
Communication / Analysis
Adaptability and Flexibility
Time Management abilities
MS Office / Outlook
Siebel / Avaya / Salesforce
QlikView / Wbif (Web insurance Form)
Occupational Health & Safety Mendix system
Smac / Spif / Telephony / Certrack
Fusion / Hogan
Davox / Gijima / NT2000 / CDDS
CACS / Home Loans Os2 / Balance limit adjustment form / SAP
Awd /Avaya/ Exergy version 25 / CCL
Xds / Rsd /VOPD / Casa / Session 132/ ODP and Striata
Computer Skills
Claims Processing
Teamwork and Collaboration
Team building
Policy Interpretation
Customer service and support
Time management abilities
Effective Communication
Active Listening
Attention to Detail
Analytical Thinking
Relationship Building
Reliability
Professionalism
Claims Investigation
Problem-solving aptitude
Adaptability
Team Collaboration
Self Motivation
Excellent Communication
Multitasking Abilities
Customer Needs Assessment
Customer Relationship Management
Sales support tools
Technical aptitude
Salesforce proficiency
Sales strategy development
Eestatus
Coloured (Muslim)
Dependants
One
Disability
None
Phone
084 948 2960, 011 945 2202
Personal Information
- ID Number: 29/09/87
- Gender: Male
- Nationality: South African
- Driving License: Code 08
- Marital Status: Single
Awards
- Top performer and collector (2010)
- Outstanding performance (2011)
- Target recognition (2012)
- Excellent Customer Service (2013)
- Overall contribution to the business award (2016)
- Overall top performer for business brought in (2017-2018)
- Most improved Virtual trainee Team player (2018)
- Award for Highest expected commission (2019)
References
- Absa Life claims, Given Mpho Sengoai (Manager), (011) 501 8835, 072 149 0157
- Absa Life claims, Hazel Mkhohliswa (Team Leader), (011) 501 8447, 083 284 4813
- Absa Virtual Distribution, Christopher Nayluke (Supervisor), (011) 225 1797, 073 586 9335
- Absa Atom, Meagan Denemar or Thandeka Ngoqo (Team leaders), (011) 501 8241, 073 636 3828 / 074 027 2224 / 067 427 4218
- Wesbank, Cindy Collins (Team Leader), (011) 649 6000 / 0861 002 003, 074 348 5846
- Standard Bank Home Loans, Ruth Andrews (Team leader), (011) 227 4448, 076 227 0577 / 060 409 4654
- Standard Bank Vehicle & Asset Finance, Elmarie Anthony (Team Leader), (011) 227 4448, 076 165 0178
- Sterling Debt Recoveries, Jubeida Mitchells (Team leader), (011) 224 8400, 083 862 4437
Timeline
Certificate in Customer Code -
Absa Learning
01.2018 - 08.2018
Atom Sales Support Agent (appointments)
ABSA
11.2015 - 09.2020
Customer Service Consultant
WESBANK
03.2015 - 08.2015
Customer Debt Management / Rehabilitation Consultant (inbound & Outbound Calls)
STANDARD BANK
06.2011 - 04.2014
Account Management Consultant (Inbound & Outbound Calls)
STANDARD BANK
08.2008 - 06.2011
Debt Collecting Consultant
STERLING DEBT RECOVERIES
10.2007 - 07.2008
Certificate in Call Centre, Inbound & Outbound Call Centre, Customer Service and PC training consists of both Software & Hardware -
Mount Carmel Learning Centre
01.2007 - 05.2007
High School Diploma -
Eldorado Park Senior Secondary School
01.2002 - 12.2006
Credit Life Claims
ABSA GROUP
5 2021 - 5 2022