Summary
Overview
Work History
Education
Skills
Eestatus
Dependants
Disability
Phone
Personal Information
Awards
References
Timeline
Generic

Zayn Mayet

Advisor Life Consultant, Claims Credit Life Assessor And Debt Collection Consultant
Johannesburg,Johannesburg

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

13
13
years of professional experience
6
6
years of post-secondary education

Work History

Credit Life Claims

ABSA GROUP
Johannesburg
5 2021 - 5 2022
  • To assess or process claims in order to deliver on approved operational procedures in effective and efficient manner
  • Responsible for processing and investigating death and retrenchment loss of income claims relating to customers policies
  • Developing and maintaining active relationship with policyholders to ensure high level of service to maximize satisfaction
  • Work with 20 to 30 cases per day entailing and analysis of each case to be in accordance with individual policy data, and that all documentation provided meets standards described therein
  • Ensuring records kept are accurate and up to date daily
  • Ensuring that all activities/compliance are adhered too.
  • Handled escalated customer complaints professionally, resolving issues promptly while maintaining positive client relationships.
  • Increased accuracy in claims assessments through thorough research and attention to detail in documentation review.
  • Streamlined communication channels between various departments, ensuring seamless collaboration throughout claims process.

Atom Sales Support Agent (appointments)

ABSA
Johannesburg
11.2015 - 09.2020
  • To support sales process of Financial Planners
  • Actively managing and scheduling of appointments
  • Accessing and distributing lead information received from various sources
  • Provide professional interaction to Financial Planners & clients
  • Accurate record keeping of Leads, Extensive product knowledge
  • Meet agreed daily appointment targets & deadlines
  • Point of contact client assistance
  • Conduct follow up courtesy calls to clients
  • Report any non-adherence to laid down policies & procedures
  • Financial planning process Operational Health & Safety representative in the workplace
  • Virtual Trainee Advisor Mitigating Risk, Building relation
  • Drafting Wills quoting & selling Estate Provider Plans.
  • Provided timely support to sales representatives, contributing to higher closing rates.
  • Contributed to better customer retention through dedicated account management practices such as regular check-ins.

Customer Service Consultant

WESBANK
Johannesburg
03.2015 - 08.2015
  • General enquiries and customer complaints
  • Data capturing, updating of customer details Transferring calls to relevant departments
  • Handling of Accounts in Arrears, Authorizing border letters
  • Quoting settlements, Tagging account for legal insurance Tagging accounts legal deceased estate Releasing of Original Natis (car papers & paid-up letters Assisting customers with new applications online & registering them with online self-help service Verifying and linking document Assisting customers with capital reduction Logging refund request and account closures Assisting approved Dealers with settlement quote
  • Completed 45 outbound follow-up calls each day to qualified prospects interested in short term insurance offerings.

Customer Debt Management / Rehabilitation Consultant (inbound & Outbound Calls)

STANDARD BANK
Johannesburg
06.2011 - 04.2014
  • Collecting on delinquent Home Loan account by means of telephonic collections Preventing roll over to late-stage collections Offering rehabilitation policy on accounts in arrears educating customers aiming to retain customers on rehabilitation through effective and efficient collections working with priority clients
  • Managed approximately 30 incoming calls and emails per day from customers
  • Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%.

Account Management Consultant (Inbound & Outbound Calls)

STANDARD BANK
Johannesburg
08.2008 - 06.2011
  • Compliance with statutory regulatory and business requirements and product policies & procedures Telephonic collections on delinquent vehicle & asset accounts or out of order accounts Maintain call activity at agreed levels and update records Refer accounts to trace where no contact can be made
  • Managed approximately 30 incoming calls and 20 outbound calls with 20 emails per day from customer.

Debt Collecting Consultant

STERLING DEBT RECOVERIES
Johannesburg
10.2007 - 07.2008
  • Collecting on over limit Vodacom contract accounts Maintain and enhance customer service Maintaining high level of quality assurance
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Identified areas of improvement for clients operations, implementing targeted solutions to increase productivity.
  • Improved organizational efficiency, overhauling outdated operational procedures with innovative, tech-driven solutions.

Education

High School Diploma -

Eldorado Park Senior Secondary School
Johannesburg , South Africa
01.2002 - 12.2006

Certificate in Call Centre, Inbound & Outbound Call Centre, Customer Service and PC training consists of both Software & Hardware -

Mount Carmel Learning Centre
Johannesburg , South Africa
01.2007 - 05.2007

Certificate in Customer Code -

Absa Learning
Johannesburg , South Africa
01.2018 - 08.2018

Skills

Product Knowledge on Financial Planning products / Vehicle & Asset Finance & home loans

Eestatus

Coloured (Muslim)

Dependants

One

Disability

None

Phone

084 948 2960, 011 945 2202

Personal Information

  • ID Number: 29/09/87
  • Gender: Male
  • Nationality: South African
  • Driving License: Code 08
  • Marital Status: Single

Awards

  • Top performer and collector (2010)
  • Outstanding performance (2011)
  • Target recognition (2012)
  • Excellent Customer Service (2013)
  • Overall contribution to the business award (2016)
  • Overall top performer for business brought in (2017-2018)
  • Most improved Virtual trainee Team player (2018)
  • Award for Highest expected commission (2019)

References

  • Absa Life claims, Given Mpho Sengoai (Manager), (011) 501 8835, 072 149 0157
  • Absa Life claims, Hazel Mkhohliswa (Team Leader), (011) 501 8447, 083 284 4813
  • Absa Virtual Distribution, Christopher Nayluke (Supervisor), (011) 225 1797, 073 586 9335
  • Absa Atom, Meagan Denemar or Thandeka Ngoqo (Team leaders), (011) 501 8241, 073 636 3828 / 074 027 2224 / 067 427 4218
  • Wesbank, Cindy Collins (Team Leader), (011) 649 6000 / 0861 002 003, 074 348 5846
  • Standard Bank Home Loans, Ruth Andrews (Team leader), (011) 227 4448, 076 227 0577 / 060 409 4654
  • Standard Bank Vehicle & Asset Finance, Elmarie Anthony (Team Leader), (011) 227 4448, 076 165 0178
  • Sterling Debt Recoveries, Jubeida Mitchells (Team leader), (011) 224 8400, 083 862 4437

Timeline

Certificate in Customer Code -

Absa Learning
01.2018 - 08.2018

Atom Sales Support Agent (appointments)

ABSA
11.2015 - 09.2020

Customer Service Consultant

WESBANK
03.2015 - 08.2015

Customer Debt Management / Rehabilitation Consultant (inbound & Outbound Calls)

STANDARD BANK
06.2011 - 04.2014

Account Management Consultant (Inbound & Outbound Calls)

STANDARD BANK
08.2008 - 06.2011

Debt Collecting Consultant

STERLING DEBT RECOVERIES
10.2007 - 07.2008

Certificate in Call Centre, Inbound & Outbound Call Centre, Customer Service and PC training consists of both Software & Hardware -

Mount Carmel Learning Centre
01.2007 - 05.2007

High School Diploma -

Eldorado Park Senior Secondary School
01.2002 - 12.2006

Credit Life Claims

ABSA GROUP
5 2021 - 5 2022

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Zayn MayetAdvisor Life Consultant, Claims Credit Life Assessor And Debt Collection Consultant