Advisor Life Consultant, Claims Credit Life Assessor And Debt Collection Consultant
Johannesburg,Johannesburg
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Credit Life Claims
ABSA GROUP
Johannesburg
5 2021 - 5 2022
To assess or process claims in order to deliver on approved operational procedures in effective and efficient manner
Responsible for processing and investigating death and retrenchment loss of income claims relating to customers policies
Developing and maintaining active relationship with policyholders to ensure high level of service to maximize satisfaction
Work with 20 to 30 cases per day entailing and analysis of each case to be in accordance with individual policy data, and that all documentation provided meets standards described therein
Ensuring records kept are accurate and up to date daily
Ensuring that all activities/compliance are adhered too.
Provided timely support to sales representatives, contributing to higher closing rates.
Contributed to better customer retention through dedicated account management practices such as regular check-ins.
Customer Service Consultant
WESBANK
Johannesburg
03.2015 - 08.2015
General enquiries and customer complaints
Data capturing, updating of customer details Transferring calls to relevant departments
Handling of Accounts in Arrears, Authorizing border letters
Quoting settlements, Tagging account for legal insurance Tagging accounts legal deceased estate Releasing of Original Natis (car papers & paid-up letters Assisting customers with new applications online & registering them with online self-help service Verifying and linking document Assisting customers with capital reduction Logging refund request and account closures Assisting approved Dealers with settlement quote
Completed 45 outbound follow-up calls each day to qualified prospects interested in short term insurance offerings.
Collecting on delinquent Home Loan account by means of telephonic collections Preventing roll over to late-stage collections Offering rehabilitation policy on accounts in arrears educating customers aiming to retain customers on rehabilitation through effective and efficient collections working with priority clients
Managed approximately 30 incoming calls and emails per day from customers
Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%.
Compliance with statutory regulatory and business requirements and product policies & procedures Telephonic collections on delinquent vehicle & asset accounts or out of order accounts Maintain call activity at agreed levels and update records Refer accounts to trace where no contact can be made
Managed approximately 30 incoming calls and 20 outbound calls with 20 emails per day from customer.
Debt Collecting Consultant
STERLING DEBT RECOVERIES
Johannesburg
10.2007 - 07.2008
Collecting on over limit Vodacom contract accounts Maintain and enhance customer service Maintaining high level of quality assurance
Developed innovative strategies for clients, resulting in increased revenue and business growth.
Identified areas of improvement for clients operations, implementing targeted solutions to increase productivity.