Open To Work
ZAWAD MWANDLA
Work Preference
Summary
Results-driven Sales Professional.
Experienced in managing key accounts and resolving complex customer queries. Proficient in collaborating cross-functionally to deliver high customer satisfaction.
Recognised for embodying organisational values, pursuing excellence, taking initiative, and building lasting client relationships whilst ensuring operational efficiency.
Seeking to drive business growth within a forward-thinking organisation.
Overview
5
5
years of professional experience
Work History
Sales Development Advisor
TVH
04.2022 - Current
- Act as the primary contact for customers and manage all inquiries related to quotations, backorders, invoices and logistics.
- Manage clients' accounts by coordinating order processing and ensuring timely delivery to optimise customer satisfaction and increase sales revenue.
- Manage clients' accounts by resolving inquiries and driving revenue growth through proactive upselling and tailored solutions.
- Drive proactive customer engagement, including promotions, new products, and marketing campaigns.
- Proactively follow up on quotations and investigate reasons for lost sales.
- Identify commercial opportunities through targeted telephonic engagement.
- Evaluate customer service patterns to identify improvement opportunities and advise management accordingly.
- Enhance customer satisfaction by implementing proactive strategies to meet clients' needs.
- Ensure compliance with payment terms and support credit controllers in collecting overdue payments.
- Process requests systematically and accurately within the sales IT follow-up system.
- Handle inbound calls and emails efficiently.
- Register and maintain accurate customer data and administration.
- Interpret data statistics, present findings in meetings and contribute to new sales strategies.
- Participate in internal product and system training to stay up to date on developments.
- Reconcile daily card transactions against bank statements to ensure 100% financial accuracy.
SALES ASSISTANCE
EXCLUSIVE BOOKS
DURBAN
11.2021 - 04.2022
- Addressed customer inquiries with comprehensive product knowledge, ensuring clarity on availability and pricing.
- Fostered welcoming store environment, enhancing customer experience and satisfaction.
- Processed customer returns to maintain accurate inventory records and ensure transaction accuracy.
- Inspected returned merchandise to ensure quality compliance and prevent resale of defective products.
CUSTOMER SERVICE AGENT
CCI
DURBAN
04.2021 - 03.2022
- Promptly addressed customer inquiries via inbound and outbound calls to deliver knowledgeable insights on products and services.
- Guided clients on account services and efficiently resolved inquiries related to statements and account balances.
- Investigated underlying causes of customer concerns and ensured swift resolution.
- Diligently documented customer interactions and resolutions in the sales system to ensure accurate tracking.
- Conducted thorough analysis of customer information to identify issues and uphold service standards.
Education
Bachelor of Commerce Honours in Management -
IIE _ VARSITY COLLEGE
DURBAN11-2021
Bachelor of Commerce in Law -
IIE _ VARSITY COLLEGE
DURBAN11-2020
Skills
- Sales strategy
- Lead Generation
- Customer Relationship Management
- Key Account Management
- Salesforce
- Market research
- Administrative Support
- Time management
- Conflict resolution
Timeline
Sales Development Advisor
TVH
04.2022 - Current
SALES ASSISTANCE
EXCLUSIVE BOOKS
11.2021 - 04.2022
CUSTOMER SERVICE AGENT
CCI
04.2021 - 03.2022
Bachelor of Commerce Honours in Management -
IIE _ VARSITY COLLEGE
Bachelor of Commerce in Law -
IIE _ VARSITY COLLEGE