Zarina Campbell
Kundeservice Og Salg
Kempton Park,Johannesburg
Summary
Erfaren med kundeinteraktion og serviceløsning. Udnytter stærke kommunikationsevner til at adressere og løse kundeproblemer effektivt. Viden om teamdynamik og tilpasningsevne for at sikre ensartet servicekvalitet.
Overview
18
18
years of professional experience
4018
4018
years of post-secondary education
3
3
Languages
Work History
Dansk Kunde- Og Serviceagent
DanCenter
04.2024 - Current
- Rejsebestilling, fakturering og on-the-go ændringer. Løsning af kundeforespørgsler og salg
Koordineret med andre afdelinger
Assisteret med at træne nye teammedlemmer
Dansk Kundeservice Specialist
HELLOFRESH
03.2023 - 04.2024
- Administrer effektivt alle indkommende medlemsinteraktioner gennem chat, opkald, e-mails og apps. Eskalere kundeproblemer identificere nye muligheder.
Salgssupport Administrator
MIE
02.2022 - 03.2023
- Kundemøder
Forberedelse af oprette mapper på klientfil, sørg for at alle oplysninger
kundeservice og salg
Human Capital Assistance
Outsurance
05.2021 - 02.2022
- matche kvalificerede personer med specifikke ledige stillinger i en organisation
Client Centric Sales Advisor
Momentum Short Term Insurance
06.2017 - 07.2018
- Selling and promoting Momentum Short Term Products
- Telephonic sales with the new clients; Converting leads/quotes to sales; Pursuing & influencing new clients
- Customer relationship Management
- Presenting & communicating with people
- (Relating & Networking)
- Delivering & meeting customer expectations, by planning & organising
- Reason for leaving - Internal Move
Marketing Specialist
Trudon PTY (ltd)
09.2012 - 09.2016
- udvikler og implementerer strategier for produkter og tjenester. Undersøgt og evalueret potentielle nye markeder og produkter.
Call Center Leder
Christian Family Church International
02.2007 - 09.2012
- Håndterede eskalerede opkald effektivt, hvilket resulterede i positive resultater ved at implementere nye træningsprogrammer for teammedlemmer.
Udviklede stærke relationer med kunder
Kommunikerede kundefeedback og klager til teammedlemmer for at fremme korrekt løsning
Education
Full Stack Web Development - MERN, JAVA
School of IT
04.2001 - 2024
Diploma - Customer Relationship Management
UNISA
Matric -
Mondeor High School
Accomplishments
- Top Performer Award, Momentum Short Term Insurance, 08/01/18, Salg
- Top Performer Award, Momentum Short Term Insurance, 10/01/18, Salg
- Quarterly Sales Achievement Awards, Momentum Short Term Insurance, 09/01/17
- Top Sales Achiever Award, Trudon, 12/31/15, I 4 år i træk 2012 - 2015, Salg
Timeline
Dansk Kunde- Og Serviceagent
DanCenter
04.2024 - Current
Dansk Kundeservice Specialist
HELLOFRESH
03.2023 - 04.2024
Salgssupport Administrator
MIE
02.2022 - 03.2023
Human Capital Assistance
Outsurance
05.2021 - 02.2022
Client Centric Sales Advisor
Momentum Short Term Insurance
06.2017 - 07.2018
Marketing Specialist
Trudon PTY (ltd)
09.2012 - 09.2016
Call Center Leder
Christian Family Church International
02.2007 - 09.2012
Full Stack Web Development - MERN, JAVA
School of IT
04.2001 - 2024
Diploma - Customer Relationship Management
UNISA
Matric -
Mondeor High School
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