Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zanye Flynn

Cape Town,WC

Summary

Attentive and personable Administrative Assistant bringing 6 years of administrative support experience in dynamic office environments. Strong work history in document management, process improvement and regulatory compliance. Commended for cultivating positive work culture by cheerfully interacting with staff and customers. Organized and dedicated, with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Overview

8
8
years of professional experience

Work History

Administrative Assistant - Remote

Online Solutions
01.2024 - Current
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Produced accurate office files and updated spreadsheets to support executives and boost team efficiency.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Coordinated travel arrangements
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and provided follow-up calls to clients.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Recorded expenses and maintained accounting records
  • Handled daily scheduling tasks and provided administrative support
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Completed accurate daily documents, reports and invoices.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Oversaw day-to-day processing of payroll for employees, including review of timesheets
  • Checked figures, postings and accounting documents for correct entry and mathematical accuracy
  • Conducted interviews with participants to assess eligibility.
  • Recruited and screened potential participants.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Worked closely with department leads to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Processed employee payroll and benefits enrollment information.
  • Ensured employee physicals were up to date
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled office meetings and client appointments for staff teams.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Guesthouse & Wedding Venue Manager

Kralinbergh Estate
04.2021 - 01.2024
  • Greeted guests and visitors and managed daily reservation requests.
  • Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.
  • Explained form wording to patients to help each understand information required.
  • Performed data entry on EPIC to maintain and organize records of member and program information
  • Conducted interviews with individuals to obtain all required information.
  • Operated standard office software applications to compile data and prepare information and correspondence.
  • Processed cancellations, changes or special requests promptly.
  • Processed medical records requests, assuring release only to appropriate parties proper authorization.
  • Verified insurance benefits.
  • Collected co-pays and payments
  • Scheduled follow-up appointments
  • Communicated with the nursing staff and providers on upcoming appointments
  • Answered and directed calls using multi-line switchboard
  • Trained new registration staff members
  • Monitored inventory of supplies and ordered when necessary
  • Conducted follow-up phone calls to patients to ensure patient satisfaction
  • Developed annual budgets for the venue operations, closely monitoring expenses to ensure profitability targets were met or exceeded.
  • Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
  • Increased event bookings by developing and maintaining strong relationships with clients and vendors.
  • Ensured smooth execution of events by coordinating logistics, catering, audio-visual equipment, and other essential services.
  • Increased repeat business by consistently providing exceptional customer service to clients throughout the planning process, event execution, and post-event followup.
  • Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
  • Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
  • Streamlined venue operations for better efficiency and cost reduction by implementing new management systems.
  • Increased guest satisfaction by implementing personalized service and attention to detail.
  • Developed marketing strategies to increase occupancy rates and maximize revenue generation.
  • Trained staff members on best practices in customer service, resulting in improved guest feedback scores.
  • Implemented effective cost control measures, reducing overhead expenses without compromising quality.
  • Streamlined booking processes to enhance efficiency and reduce errors in reservations.
  • Developed and implemented marketing strategies to promote hotel services.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Prepared monthly resort audits for review.
  • Provided services efficiently and with high level of accuracy.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Increased customer service ratings through personable service.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Created and managed accurate occupancy forecasts and budgets.
  • Planned and executed marketing activities to improve property brand and increase revenue.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.

Lodge Customer Service Associate

Sanbona Wildlife Reserve
04.2016 - 04.2021
  • Answered and directed calls using multi-line switchboard
  • Managed office inventory by restocking and placing orders
  • Communicated with customers via phone and email to confirm deliveries
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Oversaw day-to-day processing of payroll for employees, including review of timesheets
  • Received payments and deposited checks
  • Ensured employee physicals are current
  • Informed management of upcoming appointments and necessary information
  • Coordinated with referring facilities to meet standards for follow-up processes.
  • Upheld strict timetables by maintaining accurate, balanced calendars
  • Generated increased revenue by effectively promoting seasonal promotions or special events at the lodge during interactions with guests.
  • Conducted regular inventory checks of supplies such as linens or toiletries to maintain adequate stock levels and ensure guest satisfaction.
  • Handled guest inquiries professionally and promptly, contributing to an exceptional stay experience.
  • Coordinated group bookings efficiently, ensuring all necessary arrangements were made ahead of time for seamless event execution.
  • Managed guest accounts with precision, accurately processing payments, and promptly addressing any discrepancies or billing concerns.
  • Assisted in resolving guest issues for improved overall experience and positive feedback.
  • Developed strong rapport with guests through friendly and attentive communication, fostering a welcoming atmosphere.
  • Contributed to the successful achievement of revenue goals through upselling room packages or additional amenities when appropriate.
  • Assisted in training new team members on procedures and best practices to elevate overall service quality at the lodge consistently.
  • Managed multi-line telephone system efficiently, directing calls to appropriate departments while minimizing hold times for callers.
  • Maintained accurate records of guest information, billing details, and special requests to facilitate efficient operations within the lodge.
  • Participated in regular team meetings to stay informed about lodge updates or procedural changes, proactively applying new information to the daily execution of customer service responsibilities.
  • Collaborated with other lodge staff to ensure seamless coordination of guest needs and requests.
  • Provided administrative support as needed by maintaining organized filing systems, managing correspondence, or preparing reports related to lodge performance metrics.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Monitored hotel's budget and financial records.
  • Enforced policies and procedures to increase efficiency.
  • Monitored staff performance and provided feedback and guidance.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Increased brand awareness by developing and implementing effective social media strategies.
  • Streamlined content creation processes, improving efficiency while maintaining quality standards.
  • Conducted regular competitor analyses, identifying opportunities to differentiate from other brands in the industry.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.

Education

Certificate - Customer Service Management

Sam Hospitality
Pretoria, South Africa
12.2023

GED -

Swellendam High
Swellendam, South Africa
11.2014

Skills

  • Multi-Line Phone Systems
  • Confidentiality Understanding
  • Appointment Scheduling
  • Quickbooks
  • Keyboarding skills
  • Organization
  • Payroll coordination
  • Recordkeeping
  • Planning and Coordination
  • Detail-oriented
  • Multitasking
  • Time Management
  • Data Entry
  • Scheduling
  • Report Generation
  • Complaint resolution
  • Information Security
  • Data Collection
  • Call Management
  • Consultative Sales
  • Call center experience
  • Money handling abilities
  • Lead Generation
  • Staff Training
  • System implementation
  • Brand representation
  • CRM Software
  • Microsoft Excel
  • Account Management
  • Order Fulfillment
  • Key stakeholder relationship building
  • Microsoft Office Suite
  • Problem-solving abilities
  • Customer Service
  • Service Upselling

Timeline

Administrative Assistant - Remote

Online Solutions
01.2024 - Current

Guesthouse & Wedding Venue Manager

Kralinbergh Estate
04.2021 - 01.2024

Lodge Customer Service Associate

Sanbona Wildlife Reserve
04.2016 - 04.2021

Certificate - Customer Service Management

Sam Hospitality

GED -

Swellendam High

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Zanye Flynn