Zanobuhle Ntombela

REASON FOR LEAVING Seeking an opportunity in a mixed portfolio, as the portfolio I worked in was purely a social housing portfolio

• RESPONSIBILITIES
• Managed a portfolio of 5 Developments with approximately 3000 units.
• Operations Management for all developments under management.
• Identifying and implementing innovative standard operation procedures to increase efficiency within the portfolio
• Regular review and updating of the Standard Operating Procedures to optimize operational efficiencies and technological astuteness
• Increasing the effectiveness and efficiency of Support Services through process improvements to each function as well as coordination and communication between functions
• Ensuring that the portfolio is well managed by Property Managers through regular audits of all Property
• Management systems
• Facilities Management
• Management of portfolio requirements as outlined in the business strategy
• Manage the compilation of short- and long-term maintenance plans and budgets by Property Managers
• Reviewing of maintenance, repairs and general housekeeping reports from facilities/OHS/maintenance teams and ensure Property Managers address all issues raised
• Ensure costs for goods and services are kept to the minimum to maximize cost-effectiveness
• Financial Management
• Ensure portfolio budgets are prepared annually and reviewed bi-annually to maximize revenue retention and minimize expenditure
• Ensure that the property management systems information is audited regularly to ensure accurate billing of tenants
• Working with the Finance Manager in approving payments to suppliers and deposit refunds to tenants
• Management of Service Level Agreements, (maintenance, security, utility management, access control, etc)
• Ensuring that all departments supporting the Property Management Department are implementing agreed standard operating procedures
• Ensure that the Document Management System is regularly audited to ensure that the essential elements of the system are maintained (Storage location, Security and access control, and Audit trails)
• Client Management and Reporting – working closely with Asset Management; providing required reports, attending meetings, and giving responses in a timely manner
• Sign off all property management reports
• Management Reporting – Submit monthly portfolio reports to Managing Director.
• Compiling and ensuring the timeous submission of all monthly management report packs
• Facilities Management
• Day-to-day facilities management of all aspects of real estate, including maintenance, management of various contractors including but not limited to security services, cleaning, gardening, lifts, HVAC etc
• Cleaning and gardening services, and ensuring compliance with various legislation, such as but not limited to OHASA
• Public Finance Management Act for all ORTIA SEZ properties
• Assessing the condition of electricity, water, sewerage, and such essential utilities in order to monitor consumption
• Ensure compliance of contractors with regulations, and that their maintenance is up to date and supports the effective and efficient functioning of the tenants’ operations
• Developing and managing the service level agreements
• Supervision of FMP and other facilities service providers including the Security service provider and Utilities
• Management of various service providers
• Maintenance management of all building operations including electrical, general building structure, wet services, fires and disasters to ensure regulatory compliance, sustainable building, financial sustainability and asset value growth and ensuring necessary backups such as electricity and generators (UPS) are working to address any downtime
• Ensuring statutory compliance for the safety of the building from fire, floods and other hazards including ensuring that all equipment and facilities are operating smoothly
• Disaster management and business continuity management
• Initiation and direction of occupational health and safety programs and activities to ensure the safety of all persons occupying and/or entering the building over and above regulatory compliance
• Managing building security and coordination of Property Owners Association (POA) precinct management
• Provision of facilities management support to professional teams in the planning, design, construction and close- out of.

• Property Management: Administrative/Financial
• Management of the asset ( within the context of the applicable lease agreements as well as all relevant local authority regulations
• Managing the provision of electricity/energy (including meter readings) & related Municipal Accounts (including electrical recoveries)
• Preparation of annual budget and mid-year valuation budget for approval
• Managing the collection of monthly rentals, utility consumption, service contributions and arrears
• Implemented and maintained operations and the administration of the Property Owners Association
• Monitoring of adherence to house rules and report transgression of user clauses to COO for discussion with tenants
• Identifying and managing business risk related to my line of work
• Resolving complaints and demands of tenants and addressing the causes of the complaints and responding to the tenants’ requests within the legal and contractual obligations
• Ensuring periodic lease audits to ensure accuracy of tenant billings and recoveries
• Managing & signing monthly invoices for payments
• Preparing, reviewing, and adjusting financial budgets, systems and processes and monitor performance against budget
• Ongoing reporting and monitoring of key budget aspects with the Finance team.
• Supervised staff of 15 (including external service providers) in day-to-day activities.

• REASON FOR LEAVING Returned to Gauteng
• RESPONSIBILITIES
• Supported and assisted the Leasing Department with all leasing related functions and performed other admin related functions that take place in the department.
• Drafted lease agreements, for over 300 existing and new Tenants, and filing new Tenant’s information
• Drafted lease offers for development expansion leases.
• Negotiated renewals in line with Asset Management’s mandate
• Conducted lease Audits, to ensure what is capture is in line with the lease agreements
• Conducted Bank Guarantee audits
• Capturing of lease agreements, i.e
• Lease renewals, Increases in rentals, Operating costs and termination dates
• Capturing of monthly recoveries
• Collaborated with the Leasing Manager in conducting Market research and updating the Centre’s Tenant Mix
• Conducting lease audits
• Captured annual rates adjustments
• Assisted the Leasing Manager / General Manager with preparation of Annual Budgets and workings
• Creation and auditing of Tenant files
• Meeting with Tenants as and when necessary to discuss renewals, rent reductions, relocations, etc.

• REASON FOR LEAVING Resigned, returned to KZN (family matters)
• Was later approached by Mowana to assist with leasing at the Pavilion Shopping Centre on a contract basis.
• RESPONSIBILITIES
• Liaised between landlords and prospective/actual tenants for a portfolio of 27 commercial and Industrial buildings, owned by the Public Investment Corporation, representing approximately R21m in monthly rent and fees.
• During my Tenure at Mowana, I also managed various Shopping Centres, such as Castlewalk Shopping Centre, Eastwood, Bridge City, Garankuwa, etc.
• Conducted Tenant meetings for relationship building and retention
• Assisted Asset Managers with formulation of Building strategies
• Produced monthly reports for Asset Management
• Prepared and Signed monthly Accruals
• Preparing Property Budgets, including Opex and Capex
• Reported to Asset Management and Operations Committee (OPCO) in respect of the portfolio under management
• Liaised with other departments (legal, investments, Finance & Facilities)
• Compilation of annual budgets for the properties under management and reports monthly on variances of actual versus budget
• Participation in Tender adjudications and Human Resource
• Recruitment for the Portfolio under Management
• Reported to Asset Management and Operations Committee
• Negotiation of lease renewals and/ or new leases within a portfolio
• Developing mutually beneficial relationships with Tenants and other stakeholders such as Municipalities and relevant body corporates
• Analyzed bids from contractors for provision of property services (i.e., cleaning, maintenance, and security
• Monitoring vacancies and managing marketing and promotion of property
• Management of arrears and motivating for bad debt write offs
• Management of Lease Agreements and escalations
• Ensuring adherence to special clauses/ conditions as recorded in lease agreements
• 6

• REASON FOR LEAVING: I moved to a diversified portfolio at PIC.

• To a Property Manager Position

• REASON FOR LEAVING: I moved back to Property Management.