Zanga Nomnganga
Bloemfontein,FS
Summary
7 years of ample work experience in hardware and software troubleshooting. I am trusted and innovative through delivery of efficient and effective solutions. During these 7 years, I have handled service and incident requests for end-user devices - physically and remotely.
I have gained advanced technical skills and education specific to the wireless network industry. From providing a secure point of contact for end users to resolving issues related to PC hardware, Software, Network and Cyber Security.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Desktop Technician
Central University of Technology
Bloemfontein, Free State
01.2017 - 01.2021
- Providing 1st and 2nd line technical support
- Remote Desktop Assistance
- Install latest software on all newly acquired computer equipment
- Determine nature of problems/queries (Hardware/Software/Network/Password/Enterprise Applications) and solve or escalate the problem/query to the relevant support staff
- Technical support without disturbing ongoing applications
- Liaise with suppliers regarding repairs of equipment.
Acting Service Desk Agent
Central University of Technology
Bloemfontein, Free State
01.2019 - 12.2019
- Providing 1st and 2nd line technical support
- Resolving Incident Requests and Service Requests according to SLAS
- Remote Desktop Assistance
- Logging and assigning calls according to the chosen system.
Junior Network Administrator
Central University of Technology
Bloemfontein, Free State
01.2021 - 12.2022
- Install latest software on all newly acquired computer equipment
- Determine nature of problems/queries (Hardware/Software/Network/Password/Enterprise Applications)
- Liaise with suppliers regarding repairs of equipment
- Ensure asset control of computer equipment
- Installed Switches
- Configured PoE Switches, Procurve Switches, Comware Switches and Aruba Switches
- Maintained all LAN connectivity over all CUT user's and several labs
- Resolved all LAN problems including infrastructure, desktops and labs
- Maintaining computer networks including mainframes, VPNs, routers and other physical hardware
- Installing and configuring network equipment.
Cyber Security Administrator
Central University of Technology
Bloemfontein
07.2022
- Install, configure and manage firewalls
- Conduct security audits and provide recommendations to mitigate risks
- Configure and support patch management systems
- Develop and deploy rule sets to regulate traffic through firewalls to ensure electronic security
- Implement IPsec where possible
- Perform penetration tests by deploying intrusion detection/prevention systems and responding to network intrusion
- Network security monitoring
- Manage connection security for local area networks
- Monitor server logs, firewall logs, intrusion detection logs
- Interpret activity and make recommendations for resolution
- Recommend, schedule (where appropriate), and apply fixes, security patches, disaster recovery procedures, and any other measures required in the event of a security breach
- Provide guidance to other members of the ICT team
- Keep current with emerging security alerts and issues
- Ensure proper backup and storage of security systems.
Education
Certificate of Higher Education - Information Technology
Central University of Technology
South Africa 02.2015 - 11.2016
Diploma of Higher Education - Cyber Security
Alison Course
South Africa 06.2024 - 12.2024
Skills
- Attention To Detail
- Communication skills
- Adaptivity
- Result Oriented
- Analytic skills
Languages
English
Fluent
Xhosa
Fluent
Afrikaans
Intermediate
Sesotho
Fluent
References
References available upon request.
Timeline
Diploma of Higher Education - Cyber Security
Alison Course
06.2024 - 12.2024
Cyber Security Administrator
Central University of Technology
07.2022
Junior Network Administrator
Central University of Technology
01.2021 - 12.2022
Acting Service Desk Agent
Central University of Technology
01.2019 - 12.2019
Desktop Technician
Central University of Technology
01.2017 - 01.2021
Certificate of Higher Education - Information Technology
Central University of Technology
02.2015 - 11.2016
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