Zanga Nomnganga
Desktop Technician
Bloemfontein,FS
Summary
6-years ample of work experience in troubleshooting and upgrading PC's for end-users via an ICT Organization. This was done at the Central University of Technology, Free State (CUT) During these 4 years, I have handled components of aging systems and removing viruses, computer roll-out plans for the organization end user's and assisted as Desktop Support Technician during crucial times of student registrations. Gained advanced technical skills specific to the wireless network industry OBJECTIVE Providing a point of contact for end users to resolve issues related to PC hardware and Software. Analyzing and resolving network issues and determining system requirements WORK Junior Support Desktop Technician
Overview
6
6
years of professional experience
1
1
Language
Work History
Junior Network Administrator
Central University of Technology
Bloemfontein, Free State
01.2022 - Current
- Install latest software on all newly acquired computer equipment
- Determine nature of problems/queries (Hardware/Software/Network/Password/Enterprise Applications)
- Liaise with suppliers regarding repairs of equipment
- Ensure asset control of computer equipment., Installed Switches
- Configured PoE Switches, Procurve Switches, Comware Switches and Aruba Switches
- Maintained all LAN connectivity over all CUT user’s and several labs
- Resolved all LAN problems including infrastructure, desktops and labs.
- Maintaining computer networks including mainframes, VPNs, routers and other physical hardware.
- Installing and configuring network equipment
Desktop Technician
Central University of Technology
Bloemfontein, Free State
01.2017 - Current
- Providing 1st and 2nd line technical support
- Remote Desktop Assistance.
- Install latest software on all newly acquired computer equipment
- Determine nature of problems/queries (Hardware/Software/Network/Password/Enterprise Applications) and solve or escalate the problem/query to the relevant support staff
- Technical support without disturbing ongoing applications.
- Liaise with suppliers regarding repairs of equipment
Service Desk Agent
Central University of Technology
Bloemfontein, Free State
04.2019 - 11.2019
- Providing 1 st and 206 line technical support
- Resolving Incident Requests and Service Requests according to SLAS
- Remote Desktop Assistance
- Logging and assigning calls according to the chosen system.
Network Support Assistant
Central University of Technology
Bloemfontein, Free State
10.2016 - 12.2016
- Installing well-functioning computer networks, connections and cabling
- Inspect LAN infrastructure and fix minor or major problems
- Evaluate network performance and find ways of improvement
Education
Cloud Network Automation DDI/IPAM. CCNA 1, 2, 3, 4 (CISCO Certified Network Associate) -
Skills
Attention To Detail
Timeline
Junior Network Administrator
Central University of Technology
01.2022 - Current
Service Desk Agent
Central University of Technology
04.2019 - 11.2019
Desktop Technician
Central University of Technology
01.2017 - Current
Network Support Assistant
Central University of Technology
10.2016 - 12.2016
Cloud Network Automation DDI/IPAM. CCNA 1, 2, 3, 4 (CISCO Certified Network Associate) -
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