Zanempilo Kubheka

As a young and vibrant candidate with an immense background and experience in sales, retentions, account management, and customer relationship management, I see this as an opportunity to broaden and develop both the organization's and my horizon.

• Cartrack ZA – Top Performer in the East Rand Branch Award – February 2023
• Telesure- Zane achieved Best New Comer Award
• Millennium Core – Zane commenced employment as a factory general employee then promoted to Senior Sales Rep within a 3 month period
• Discovery – Zane commenced Employment within a 12 month learnership programme however was headhunted prior to completion of the learnership to service major franchises within the Discovery Long Term Insurance pool. Was offered permanency prior to completion of learnership, then further headhunted by a subsidiary of Discovery (Pruprotect) for the UK Market. Was promoted within a 3 month period to Senior Service Consultant within the Pruprotect division.
• Agility Global Health Solutions/ Resolution Health – Zane commenced employment as a Retentions Consultant however, as a result of due diligence, efficiency and work etiquette, was headhunted by the Chief Operating Officer to head her Customer Relationship Management division. I single handedly managed high level escalations, Council of Medical Schemes complaints responses, social media presence and complaints handling, principal officer complaints and queries and EXCO member query and resolutions.
• Outsurance – Zane has been selected as Top Performer within the entire division for May, June, July, August and September all in a row and remain undisputed with top performer salary and incentives.

• Cartrack ZA, IT Industry – Telematics Service Provider, Commercial Relationship Manager, November 2022 – Current, Melisande Barnard, Selling telematic fleet solutions to Commercial Clients, Customer relationship managing – managing the relationship with businesses and providing after care services to ensure client satisfaction, Upselling products on existing business portfolios/policies, Reinstating cancelled policies for business portfolios, Client care on existing policies, Subscription amendments, Complaints Handling, Motivation for change: Contract Employment
• Platinum Life, Long Term Insurer, Senior Sales Consultant, January 2022 – June 2022, Various Team Managers, Selling new policies from new leads, Customer relationship managing – managing the relationship with businesses and providing after care services to ensure client satisfaction, Upselling products on existing business portfolios/policies, Reinstating cancelled policies for business portfolios, Client care on existing policies, Policy amendments, Motivation for change: Contract Employment
• Universal Healthcare Administrators, Medical Insurance, Client Services Consultant, March – October 2021, Various Team Managers, Complaints – investigating and resolving business complaints and queries internally, Retaining business portfolios / policies, Customer relationship managing – managing the relationship with businesses and providing after care services to ensure client satisfaction, Upselling products on existing business portfolios/policies, Reinstating cancelled policies for business portfolios, Client care on existing policies, Policy amendments, Motivation for change: Contract Employment
• Telesure Investment Holdings Short Term Insurance, Short Term Insurance, Commercial Senior Consultant, Dec 2018 – Nov 2019, Tsakani Sombhane, Complaints – investigating and resolving business complaints and queries internally, Retaining business portfolios / policies, Customer relationship managing – managing the relationship with businesses and providing after care services to ensure client satisfaction, Upselling products on existing business portfolios/policies, Reinstating cancelled policies for business portfolios, Client care on existing policies, Policy amendments, Motivation for change: Medically Motivated Reasons
• Outsurance, Short Term Insurance, Commercial Senior Advisor, Dec 2016 – Jul 2018, Levalle Naidoo, Complaints – investigating and resolving business complaints and queries internally, Retaining business portfolios / policies, Customer relationship managing – managing the relationship with businesses and providing after care services to ensure client satisfaction, Upselling products on existing business portfolios/policies, Reinstating cancelled policies for business portfolios, Client care on existing policies, Policy amendments
• Resolution Health Medical Scheme, Medical Aid/Short Term Insurance Industry, Client Liaison Officer / Relationship Manager, Jan 2015 – Mar 2016, Sanra Viljoen - Chief Operating Officer, Complaints – investigating and resolving high level complaints from VIP clients, High level escalations, Council for Medical Schemes Complaints, Customer Relationship Managing, Social Media Complaints, Monitoring SLA, Monitoring daily and weekly stats, Monitoring claim submission processes, Ensuring SOPs are adhered to, Complaint resolutions, Handling Principal Officer queries, Monitoring claims assessing, Monitoring high level escalations and queries, Legal responses, Formal letter responses to providers and members, Provider Relations, Ensuring all queries are handled timeously and effectively, Participating in the smooth running of the production team and ensuring protection of personal Information (POPI) Act is adhered to, Pro – actively driven a customer centric culture through the effective direction of staff, Maintaining a professional relationship with external and internal clients

• ID Number: 9110175368081
• Nationality: South African
• Driving License: Code B
• Marital Status: Married

Outsurance - Senior Retentions Specialist - 12 month undisputed Top Performer award

Telesure - 3 month consistent Top Performer Award

Cartrack - Best new comer award

Achievement per incident

• Documented and resolved Council of Medical Schemes complaints which led to Postive company reputation and credibility and also protecting the company interests against possible fines and breach of compliance regulation adherence.
• Achieved increased sales by introducing Software upgrades for Fleet Optimization tasks.
• Achieved exceptional portfolio sized increases by completing designated and assigned duties with accuracy and efficiency.

Class of Business